Customer and employee feedback in one experience management platform. Know what is happening, keep what is working, and fix what is not.
Customer and employee feedback in one place. Know what is happening, keep what is working, and fix what is not.
Fortune 500 companies trust Sogolytics
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No hand-offs between tools. No signal waiting in a dashboard for someone to notice it.
First,
Every channel, one stream
Surveys, email, chat, social, calls, reviews, in-app, and operational data arrive in a single feed.
Second,
The story behind the score
Themes, sentiment, emotion, and risk surfaced automatically, with the history behind each voice.
Third,
Assigned before you ask
Escalations, action plans, and replies routed the moment a signal crosses a threshold.
Drive engagement across customers, employees, and managed research, with every insight on one unified dashboard.
SogoCX
Stop churn before the renewal date
Capture feedback across every touchpoint and see the themes, emotions, and risks behind each response.
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SogoEX
Keep the people you cannot replace
Listen across the employee journey and give managers the insight to strengthen teams before people leave.
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SogoCore
Answers before the decision is due
Validate ideas, concepts, pricing, and messaging with decision-ready findings in days, not quarters.
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Managed Research
End-to-end analysis, reporting, and consulting
You bring the objective and the subject knowledge. Our researchers handle everything else and hand back findings you can act on.
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Every flow ends where the work does — an owner, a deadline, and a number that moved.
Support and CX
At-risk account triage
74 days of runway left when the account was flagged
Every signal routed to an owner, a deadline, and the system your team already works in.
Market Research
Test concepts, pricing, and messaging with real customers and get a decision-ready answer in days.
KEY DRIVER ANALYSIS | n=1,240 | R-squared 0.71
Customer Experience
Feedback from every channel, grouped into themes and emotions the moment it lands.
Waited 20 minutes at the pickup counter.POS · Store 214 · 2h ago
Returns are easy, but no confirmation email.Email · Digital · 3h ago
The associate shipped my size for free.QR · Store 988 · 4h ago
Employee experience
Continuous listening across the journey, with engagement any manager can read at a glance.
Sogolytics is very intuitive as far as developing surveys, everything is straightforward, making it easy to train new team members.
16%
Increase in project requests from 156 to 181 year-over-year
15
languages auto-translated across 7 time zones
Our project manager was knowledgeable, understanding, and skilled at using Sogolytics to achieve the results we wanted.
Réal Hamilton-RomeoGroup Director, Corporate Communications, Sims Limited50%
Faster completion from 6 months to 3 months
We're a community bank focused on making banking easy for our customers—and serving them with ease.
Cathy WestbySenior Digital Services Support, Commencement Bank42,000+
members heard, with the six-week reporting gap gone
It's been wonderful working with Sogolytics! Great tools, personalized support, and a team that truly listens to feedback. I highly recommend them!
Mauricio JaimeRegional Manager, First Credit Union14
points increase in parent safety perception, 70% to 84%
Managed research helps school and district leaders confidently understand overall experiences.
Dr. Amy BerdosSuperintendent, Foxborough Public SchoolsOur employees are now empowered to go above and beyond for our guests, thanks to the analytics and reports from Sogolytics.
Increased guest satisfaction through employee empowerment
Named by analysts, chosen by business leaders, and rated by the people who use it every day.
Recognized by G2 as a top-rated platform, trusted by thousands of businesses to drive real results.
Customer feedback management and employee experience management
Award-winning across every major review platform, SourceForge Top Performer, GetApp Category Leader, Capterra Best Ease of Use (4.6★), and PCMag Excellent.
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Sogolytics helps teams catch churn signals early, keep more customers and employees, and turn everyday feedback into revenue they would otherwise have lost.
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