Customer Experience Management Software for B2C
Capture the voice of the customer, make predictions,
and drive
loyalty with Sogolytics.
MAKE YOUR CX WORK FOR YOU
*PwC
360-Monitoring
from One
Dashboard
Spot Experience
Gaps and make
Forecasts
Track the
Customer
Journey
Collect feedback on any channel: SMS, email, through your website, and more to reach customers on their preferred platforms.
Speak their language with multilingual surveys and personalize the customer experience to create resonance.
Target new markets by building a profile on what customers are interested in, their preferences, and buying signals.
Understand driving factors behind key metrics, use predictive analytics assess change and course-correct.
Assess Perceptions
With automatic text analytics, you can make changes based on what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.
Segment Responses
Segment and filter data by region, product, and other variables, and break down the customer experience.
Visualize Data
Customizable display options make it easy to visualize everything from channel performance to key B2C customer satisfaction metricss like NPS, CES, CSAT, or customized CX metrics.
Share Reports
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
Online reputation
management
Sogolytics helps you understand what people are saying about you online and shows you where to focus your efforts to make improvements.
Flexible and fully supported
Intuitive UI
Get a quick overview, dive deeper into responses, and make more of your feedback with a powerful B2C customer experience management platform.
Customizable Surveys
Get started quickly with ready-made templates or customize your survey completely with personalized themes, custom URLs, and more.
Scalable Solution
Step up with the B2C experience management platform that grows with you: features, automation, and integration that deliver every time.
Unmatched Support
24/7/365 support, from self-serve options to live chat and scheduled calls - our industry leading support executives are there for you, so you can keep moving forward.
Enhance your customer experience with advanced solutions to maximize impact.
With SogoConnect, you can monitor customer feedback, manage outreach and communication, and create tickets for follow-through.
With SogoEX, you can gather important employee engagement data and spot problems that impact B2C customer satisfaction.
Don’t just take our word for it…
What is B2C Experience Management Software?
B2C Experience Management Software is built for consumer-scale feedback: purchase, service, and support touchpoints that generate high response volumes, turned into clear trends instead of a pile of unread survey results.
What is the difference between B2C Experience Management Software and a general survey tool?
Volume is the difference. Consumer feedback comes in fast, and general tools weren't built to handle it. This software adds AI-powered sentiment analysis, omnichannel distribution, and real-time alerts when something needs attention.
What types of surveys do B2C companies typically run?
B2C companies usually run post-purchase NPS and CSAT surveys, product feedback surveys, support interaction surveys, loyalty and retention surveys, and brand perception surveys.
What should I look for in B2C Experience Management Software?
Focus on omnichannel distribution across email, SMS, web, social, and QR, AI-powered sentiment analysis that can handle high volume, real-time alerting, and pricing that scales with volume instead of feature tiers.
Can Sogolytics be integrated with our existing B2C systems and CRM platforms?
Can Sogolytics be integrated with our existing B2C systems and CRM platforms?
