Gaps and make
Collect feedback on any channel: SMS, email, through your website, and more to reach customers on their preferred platforms.
Speak their language with multilingual surveys and personalize the customer experience to create resonance.
Target new markets by building a profile on what customers are interested in, their preferences, and buying signals.
Understand driving factors behind key metrics, use predictive analytics assess change and course-correct.
With automatic text analytics, you can make changes based on what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.
Segment and filter data by region, product, and other variables, and break down the customer experience.
Customizable display options make it easy to visualize everything from channel performance to key B2C customer satisfaction metricss like NPS, CES, CSAT, or customized CX metrics.
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
Sogolytics helps you understand what people are saying about you online and shows you where to focus your efforts to make improvements.
Flexible and fully supported
Get a quick overview, dive deeper into responses, and make more of your feedback with a powerful B2C customer experience management platform.
Get started quickly with ready-made templates or customize your survey completely with personalized themes, custom URLs, and more.
Step up with the B2C experience management platform that grows with you: features, automation, and integration that deliver every time.
24/7/365 support, from self-serve options to live chat and scheduled calls - our industry leading support executives are there for you, so you can keep moving forward.
Enhance your customer experience with advanced solutions to maximize impact.
With SogoConnect, you can monitor customer feedback, manage outreach and communication, and create tickets for follow-through.
With SogoEX, you can gather important employee engagement data and spot problems that impact B2C customer satisfaction.