About Sogolytics

Category Description

Sep 14, 2022

Sogolytics Sprint 30.3: Release Notes

by Melissa Krut

It’s back-to-school season, and we’re ramping things up with awesome new features and updates to learn about and enjoy! Using a sprint model means that we’re able to roll out smaller batches of changes more frequently, which means there’s plenty to keep up with! In case you missed it, the first sprint in this cycle was 30.1, and you can learn more about those features here. If you’re wondering how we jumped ahead to 30.3, it’s because our 30.2 sprint was the SoGoSurvey to Sogolytics rebrand! Maybe you noticed? 😉 Copy that! Doubling up on automation We all love automation, and Rules & Alerts and Raise A Dialogue are two of our favorites. But what could make them better? Making them even more automatic, of course! Two great updates in this sprint: Copy Rules & Alerts and Raise A Dialogue rules within a single project Why would you ever want to copy existing rules? Plenty of reasons! Let’s say that you’ve set up a Rules & Alerts flow so that the management group at Branch A gets an email each time a customer provides a low rating of the service at Branch A. You spend time making a clear expectation-setting email, including nice piping and a link to the full response, and it looks great! But you also have three more branches, and you want to send similar messages to each relevant management group. Ta-da! Now you can make a copy of the Branch A rule and tweak it a […]

Read More

2 min read

About SogolyticsWhere Sogolytics is Going: Upcoming EventsFor many, Labor Day weekend means the end of travel and summer adventures. For us, it’s time to take this (re!)brand new Sogolytics show on...

4 min read

About SogolyticsValuing Candidate Experiences: An Interview with Recruitment Specialist Phillip PineroHaving fireside chats with the people behind the brand has been a remarkable experience here at Sogolytics, and we’re excited to now sit down with...

4 min read

About SogolyticsWelcome to Sogolytics!Rebranding is demanding, and not just because it’s a cool rhyme. If you want to change things up, you need to get up close and...

4 min read

About SogolyticsValuing Service: An Interview with Sogolytics Support TeamSogolytics’s core values—Security, Quality, Creativity, Service—are integral to our corporate culture, vision, and mission as an organization. Today we bring you a conversation with our...

5 min read

About SogolyticsThis Just In! July Release HighlightsWith temperatures rising, it takes a rare dedication to push ahead with just about any effort — let alone sprint forward (unless it’s into the...

12 min read

About SogolyticsThe 15 Best Employee Engagement Software Options for 2022 and BeyondWhat is an employee engagement platform? A highly functional employee engagement platform is the foundation of progressive entities that focus heavily on retaining talented and...

9 min read

About SogolyticsCustomer Experience Software: The 15 Best CX Platforms on the Market TodayWhat is customer experience management software? Customer experience management software (CXS) is an integrated cloud-centric solution that takes the strategies through all the crucial touchpoints in...

4 min read

About SogolyticsSelling a CX Solution Starts with Delivering Exceptional CX: An Interview with Director of Sales Ian CrowleyAs we continue meeting people behind the Sogolytics brand, our next conversation is with our Director of Sales, Ian Crowley, to learn more about the...

12 min read

About SogolyticsCreating Your Own Effective Surveys: The 15 Best Online Survey Tools Offered for Free in 2022An introduction to the world of online surveys and free survey software What is an online survey tool? Online surveys are a way for companies...

4 min read

About SogolyticsWe’re at Our Best When We All Get Together: See You at the Upcoming Credit Union Events!The credit union industry is home to people-first and community-first innovation – across products, services, and in-person experiences. That’s why we at Sogolytics look forward...

4 min read

About SogolyticsEmpathetic Listening for Better Corporate CultureCorporate culture can determine how employees feel at work, the way they interact, and the way they regard the company. Toxic or uninspiring work environments...

4 min read

About SogolyticsEmphasis on UX: An Interview with Director of Product Management Dhananjay DheruContinuing our series on the people behind Sogolytics, today we bring you a conversation with Director of Product Management Dhananjay Dheru. We asked him, among...

3 min read

About SogolyticsSogolytics 29.0 Release HighlightsThere’s a new release here at Sogolytics, and we can’t wait for you to check it out! While the updates vary by account type and...

5 min read

About Sogolytics#CreditUnionGrowthSome of our favorite clients are credit unions, and one of our favorite topics is growth, so it’s no surprise that this week found us...

3 min read

About SogolyticsWe Stand With UkraineThis is a difficult post to write, but its message is critical. While companies, governments, and individuals around the world struggle to comprehend and respond...