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Jan 11, 2023

30.7 Sogolytics Sprint Release Highlights

by Melissa Krut

Happy new year! We’re just a week into 2023, but we’ve already got updates to share! Our development and release cycle continues at this super speedy sprint pace, which means a variety of improvements will continue to appear in your account regularly — from nearly invisible tweaks to sweet new features. Today, we’re sharing a few highlights from Sogolytics sprint 30.7. (Need to catch up? Revisit 30.6 first!) First things first: A reminder that options vary by account type. Log in to see for yourself or drop a note to our support team with any questions. Dynamic Comparisons step it up Report-level comparison for all Rating and Metric questions Want to see how each slice of your data stacks up against the rest? Maybe you’d like to see how patient satisfaction at one clinic compares to the rest (especially if you suspect something’s up!). No surprises here — it’s all about segmentation. Omni segmentation makes it easy to take a closer look at each defined comparison in a single report. But what if you want to split your results into multiple reports (hello, report-level segmentation!) and see different comparisons for each — clinic A versus the rest, clinic B versus the rest, etc.? We recently rolled out Dynamic Comparison for NPS trend graphs, and with this release, we’re expanding the same idea to all rating questions, including standard and custom CX metric type questions. Now, when you set up report-level segmentation, you’ll have the opportunity to apply Overall and Dynamic […]

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