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Customer ExperienceNecessity of Data in Patient Experience for LTCsAs we enter a new year, it’s a time to focus on what has gone before, what we know, and how it can inform our...4 min read
Customer ExperienceLooking Back: Measuring Company SuccessWhen trying to evaluate “success,” there are a million different key performance indicators (KPIs), stats, and figures that companies can use as yardsticks. It’s easy...4 min read
Customer ExperienceDid You Deliver on CX Last Year?The new year is filled with a rush of excitement, as companies set new targets and plan the path ahead. But even as the wheels...5 min read
Customer Experience6 Free or Low-Cost Ways to Market a BusinessIf you’ve ever run PPC (pay-per-click) campaigns on Facebook or Google, you’ll know that promoting your company is getting increasingly expensive. These ads work on...7 min read
Customer ExperienceMarketing A New Business: Your First CustomersIf you’re starting a new business or launching a new product, it can feel like the most difficult thing in the world to get your...5 min read
Customer ExperienceLeveraging CX Insights During InflationOver the last few years, the economic circumstances of the world have been in a constant state of flux. From the pandemic to the post-pandemic...3 min read
Customer ExperienceThe Only CX that Matters (to Cats)Dear human, In recent years, the term CX has come to dominate the business communications space. CX, which supposedly stands for “Customer Experience,” is used...5 min read
Customer ExperienceWord of Mouth: The Sales Channel for ParentsPutting aside its dubious morality, advertising directly to children is an incredibly powerful sales tactic. And if you Google “how to sell to parents,” most...12 min read
Customer ExperienceHow to Launch Your App Successfully in 2023If you build it, they will come — right? Unsurprisingly, app developers often demonstrate an extraordinary passion for the products they introduce. If you’re a...9 min read
Customer ExperienceWhy Retail Customer Experience MattersCustomer experience, as a whole, has become the key differentiator for most customers. In fact, according to a Walker study, 86% of buyers will pay...7 min read
Customer ExperiencePrice Discount Holidays and Retail ExperienceHolidays, holidays, holidays! We can’t say it enough. Who, you may ask, is “we”? It’s both the US consumers and retailers, because the holidays mean...6 min read
Customer ExperienceRentals and Reviews: Boosting Guest SatisfactionIf you’re managing rental housing, you definitely understand how important feedback and reviews are for your business. Simply put: The more reviews you have (and...6 min read
Customer ExperienceThe Staying Power of Hospitality ReviewsRegardless of which industry you work in, reviews are good for business—that much is obvious. Online reviews influence purchase decisions—just imagine you’re looking to buy...6 min read
Customer ExperienceHow To Use Tech To Delight Your GuestsIt’s 2022, and it’s time for hotels to step it up. Gone are the days of making your guests wait in line to fill out...10 min read
Customer ExperienceThe Power of an Omnichannel Retail ExperienceConsumer shopping behavior is unrecognizable from what it was a few years back. As a result, marketers in the retail arena who shun an omnichannel...