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Customer Experience6 Customer Loyalty Program Errors That Kill Customer EngagementCustomer loyalty programs can offer amazing opportunities for both customers and brands, but not all programs are created equal. History proves there are right and...4 min read
Customer ExperienceHealthy Growth for the Fitness Industry: Key Takeaways from Beyond Activ 2024As the fitness industry evolves rapidly, there’s ample opportunity for growth. At the 2024 Beyond Activ Conference in New York, presenters repeatedly stressed this statistic:...3 min read
Customer ExperienceThe Evolution of Customer Expectations: Study ResultsThe end of the relationship started with something simple: a package that arrived late. While Ana had been a loyal customer for a few years,...8 min read
Customer ExperienceUnlocking Profit Potential: Statistics That Prove Loyalty Programs WorkWant to grow (or start!) a customer loyalty or rewards program? If your colleagues keep demanding you show them the numbers before they sign on,...8 min read
Customer ExperienceThe 6 Known-Brand Reward Programs Creating CX Waves in 2024Modern loyalty programs prioritize practicality, but to succeed, their designers must have visions beyond discounts and freebies, taking the customer experience to a new level....6 min read
Customer ExperienceCustomer Experience Culture: The Secret Weapon of High-Performing CompaniesIf you had to pick just one, what’s the single factor most likely to drive your business success? The emphasis on a culture of customer...9 min read
Customer Experience6 Innovative Leading Brand Customer Experience StrategiesThere’s no longer a debate about whether or not an engaging customer experience (CX) opens the door to accelerated brand loyalty and sustainable repeat buying....6 min read
Customer Experience25 Inspiring Customer Experience Quotes to Elevate Your CX StrategyCustomer Experience is the new business battleground. As a digital-first lifestyle offers hyper-personalized, effortless experiences, customers expect engaging journeys across business interactions. This demands that...4 min read
Customer Experience6 Psychological Strategies to Improve Customer Loyalty and RetentionYou’ve launched a new product. And while most of the market is still teetering on the edge, deciding whether to hop on and buy or...10 min read
Customer ExperienceCustomer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CXUnderstanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—is crucial to marketing strategy success. Our dependency on mobile devices, technology, and instantaneous communications has...5 min read
Customer ExperienceSave the Day with Survey Templates: CXAn annoyed client just had a long call with your support expert – did it go well? A customer just bought the product they’d been...2 min read
Customer ExperienceThe Power of Brand Loyalty In Today’s Marketplace: Study ResultsIn an era brimming with choices, selecting a preferred brand—whether it’s a grocery store, mobile carrier, or airline—is often influenced by a blend of exceptional...9 min read
Customer Experience2024’s Customer Service Experience: Evolving for Lasting ConnectionsForget everything about the “sell me this pen” model. Today, sales is more about building meaningful connections with customers and keeping them engaged. According to...9 min read
Customer ExperienceDigital Experience Analytics: A Complete GuideIn a world where experience is king, every interaction matters. From in-person shopping in brick-and-mortar stores to customer service phone calls, businesses know that experience...14 min read
Customer ExperienceThe Ultimate Framework for Customer Experience Management: A Comprehensive GuideAs customers, we all want better experiences. As businesses, we want to provide those experiences that appeal to customers. Of course, none of those great...
