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Customer ExperienceHow AI Has Changed the CX of Tech CompaniesEver thought about how often you interact with tech companies in your day-to-day life? If you’re like most folks, you probably spend your entire day...7 min read
Customer Experience7 Data Security Tips for PatientsMeet Unsafe Urkel. He’s always doing the wrong things when it comes to securing his data. He’s that guy who writes his passwords on sticky...5 min read
Customer ExperienceProtecting Consumers in a Data-Insecure WorldData breaches are terrifying — most of all, perhaps, because they do happen — despite the best efforts of cybersecurity professionals and other experts. Because...6 min read
Customer ExperienceUncovering the Silent Majority: Gleaning Insights from Non-Vocal CustomersMost brands have begun to realize that customer feedback is essential for business growth. It unlocks new potential in product development, customer service, marketing, and...7 min read
Customer ExperienceOvercoming CX Blindspots in Tech CompaniesTechnology plays an essential role in how today’s businesses interact with their customers. From online shopping to customer support chatbots, tech companies are constantly striving...3 min read
Customer Experience8 Critical Data Security Best PracticesImagine that your house is a mess. What to do? You hire a cleaning service, and soon you wonder how you lived without them. They...5 min read
Customer ExperiencePersonalization vs. Privacy: Building the BalanceCustomers want personalized and contextualized experiences, but as awareness of security threats grows, they are becoming more wary about sharing sensitive data and protecting their...6 min read
Customer ExperiencePersonalization Dangers: Can You See Me?Imagine this, you’re sitting at home scrolling on the internet, looking for a better way to clear your skin and thin the fine wrinkles at...6 min read
Customer ExperienceUse it or Lose it: Personalization in PracticeAs the CEO of TriedBlu Consultancy and a tech-savvy consumer, John understands the importance of personalization in today’s world. A passionate advocate for using technology...5 min read
Customer ExperienceWhat’s Grace Got to Do With It: Enhancing Customer ExperienceApril is excited for her wedding and passionate that things turn out right. Yet, she’s flabbergasted when she collects her dress from WeDoDresses and finds...3 min read
Customer ExperienceNPS: Turning Detractors Into PromotersA month ago, my car was rear-ended while it was parked outside of my house. There was no note, no knock on the door —...3 min read
Customer ExperienceThe Right Decisions for Customer LoyaltyHaving all the right data is just the first – albeit very important – step to managing your customer experience. You’ve taken the time to...5 min read
Customer ExperienceAnalyzing the 2023 Customer Rage SurveyRage is not an emotion you want customers to feel in connection with your business. Yet the recently released 2023 National Customer Rage Survey suggests...4 min read
Customer ExperienceBuilding a Better VoC Program“We hear you.” “We’re listening.” “We get you.” Marketing departments have churned out so many variations on this phrase that the very concept now borders...5 min read
Customer ExperienceHow and When to Apologize to CustomersYour business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine apology can help the business recover with customers. But issuing...