Employee Engagement

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Oct 29, 2024

Handling Workplace Incivility: Strategies to Overcome and Thrive

by Jenn Goddu

Arturo lands his dream job. He’s thrilled to start work. Only whenever he’s in the office, he witnesses one colleague bullying another. Maybe, he thinks, it’s a trickle down effect. Their manager is rude and consistently interrupts others during meetings. Arturo loves the work, but the workplace is rife with incivility. He doesn’t want to leave, but he needs help to improve the situation. As this series has, regrettably, reported, Arturo is not alone in having this experience. Experiencing or witnessing incivility at work is an all too common occurrence. Of course, leadership and human resources can do a lot to establish and nurture a culture of civility. But, in the meantime, employees might be wondering what they can do to address the problem. “It is almost impossible to be untouched by incivility during one’s career,” writes workplace civility researcher Christine Porath in the Harvard Business Review. “Over the past 20 years I’ve polled thousands of workers and found that 98% have experienced uncivil behavior and 99% have witnessed it.” All that incivility wears on employees. In Porath’s own lab studies, rude behavior negatively impacted performance, ability to absorb information and short-term memory. It can’t help critical thinking either. Other researchers have found it can damage physical and emotional well-being and strain an individuals’ relationships outside of work with family and friends. What to do with workplace incivility One popular approach is to avoid the uncivil person or people. That’s often ineffective in a work environment as you can’t typically […]

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