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Best Practices15 Must-Know Features to Boost Survey Response RatesRarely does a week go by without me getting a couple of surveys via email or text asking about my recent gym experience, doctor’s visit,...2 min read
Best PracticesIntrinsic Incentive in Survey ParticipationWhile survey data can offer powerful insights, encouraging participation can sometimes be a challenge. While the question “What’s in it for me?” is absolutely a...7 min read
Best Practices7 Data Security Tips for PatientsMeet Unsafe Urkel. He’s always doing the wrong things when it comes to securing his data. He’s that guy who writes his passwords on sticky...5 min read
Best PracticesProtecting Consumers in a Data-Insecure WorldData breaches are terrifying — most of all, perhaps, because they do happen — despite the best efforts of cybersecurity professionals and other experts. Because...5 min read
Best PracticesEmployee Engagement Surveys: Mitigating the RisksEvery HR professional would agree – conducting employee engagement surveys is a big deal! The deep-dive of an employee engagement project gives you an opportunity...3 min read
Best Practices8 Critical Data Security Best PracticesImagine that your house is a mess. What to do? You hire a cleaning service, and soon you wonder how you lived without them. They...5 min read
Best PracticesBuilding Customer Trust: Marketing Your Privacy and Security PracticesSogolytics · Building Customer Trust: Marketing Your Privacy and Security Practices | Sogolytics BlogCast Why do your customers choose to buy from you? If you...5 min read
Best PracticesFix It Forward: A Failproof Improvement PlanDo you know how happy I am that you’re finally reading this blog post? It feels like I’ve been waiting on this forever. In full...4 min read
Best PracticesHow to Improve Credit Union Employee RetentionMany credit unions struggle with silos. Not because they don’t want to collaborate, mind you, but because each department becomes laser-focused on their own area...5 min read
Best PracticesUnmasking the Secret to Authentic FeedbackSogolytics · Unmasking the Secret to Authentic Feedback When Anya, the head of HR, finally got a chance to look at the team’s feedback for...5 min read
Best PracticesAnalyzing the 2023 Customer Rage SurveyRage is not an emotion you want customers to feel in connection with your business. Yet the recently released 2023 National Customer Rage Survey suggests...4 min read
Best PracticesHow to Apologize at Work in 5 StepsMany of us spend the majority of our waking hours at work. If we make a mistake and fail to apologize for it, there can...7 min read
Best PracticesHow AI Has Changed the EX of Tech CompaniesArtificial Intelligence (AI) is nothing new — it has revolutionized many aspects of our lives, from the way we shop to the way we experience...4 min read
Best PracticesBuilding a Better VoC Program“We hear you.” “We’re listening.” “We get you.” Marketing departments have churned out so many variations on this phrase that the very concept now borders...5 min read
Best PracticesHow and When to Apologize to CustomersYour business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine apology can help the business recover with customers. But issuing...