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TechnologyWill AI Take My Job? Understanding the Real Impact of AI on the WorkforceImagine this: Over the course of a year, you watch your team shrink, one colleague at a time, as artificial intelligence starts to take over...7 min read
TechnologyHow to Create a Corporate AI Policy That WorksFrom buzzword to reality, Artificial Intelligence (AI) continues to impact businesses worldwide. Whether customer service, accounting, marketing, or HR, no business function has remained untouched...7 min read
TechnologyAutomated Quality Management: How to Improve Customer Satisfaction With AQMEver wonder how pearl divers manage to find those few precious gems in the vast ocean? Those who rely only on their intuition, diving repeatedly...7 min read
TechnologyThe Ultimate Guide to Building a Winning Digital HR Strategy in 2025The nature of work is evolving rapidly, and so is the workforce. It’s time to adapt to a transformation unlike any we’ve seen since the...3 min read
TechnologyThe Evolution of Customer Expectations: Study ResultsThe end of the relationship started with something simple: a package that arrived late. While Ana had been a loyal customer for a few years,...5 min read
TechnologyTop Ways AI is Transforming Guest Experience: Lessons to Take HomeWhat do frequent flyer Alex, pan-US corporate sales head Meisha, and fashion model Nikita have in common? They all tend to check in to their...4 min read
TechnologyThe Future of AI in Education: Study ResultsWith ChatGPT, who needs to do homework? The rise of artificial intelligence and generative AI in particular have led to rapid changes in many fields,...6 min read
TechnologyHuman-in-the-Loop: Maintaining Control in an AI-Powered WorldArtificial intelligence (AI) captures imaginations unlike ever before, with systems reaching and even surpassing human-level aptitude. This is especially true for complex tasks like image...9 min read
TechnologyTop Business Tools for Consultants in 2025In a world where the only thing moving faster than technology is consumer expectations, having the right tools at your disposal can make all the...4 min read
TechnologyCritical Thinking in The Age of AI: Loss, Risk, and Protecting EXOperations Manager Pia has three to five tabs of generative AI tools open on her laptop at any given moment. She believes the use of...6 min read
TechnologyAI or Just Hype? Cutting Through the Tech BuzzArtificial intelligence (AI) is on fire. Generative AI like ChatGPT is capturing our imaginations and bringing to life both buzz and businesses. Venture funding poured...8 min read
TechnologyCX in 2025: 10 Ways AI Will Make a DifferenceWith or without AI, customer experience decides whether your brand has “loyalty power” or will end up in the graveyard of dead ones. Why? Enriched...4 min read
TechnologyTalent + Tech: Optimizing Employee ExperienceAt the start of the year, HR specialist Jack was upbeat. His team had put together a tool-led productivity and performance plan for every employee...6 min read
Technology2025 Bank Technology Trends That Tighten Customer Asset Protections and IDsWith a new year underway, a key question echoes across the financial industry: Is technology making banking safer or more dangerous? Depending on who’s wielding...8 min read
TechnologyHealthcare Trends Changing Our Lives in 2025The healthcare industry changes like the wind in a volatile environment buffeted by technological advancements and evolving patient needs. It’s crucial to keep track of...