Results for : AI in 2020

AI on EX: Why Artificial Intelligence is Transforming Employee Experience Forever

Working in the digital era, especially with the latest AI revelations, has resulted in a new quality of life. Technology companies, in most cases, routinely deal with AI development in their software apps and machines, but this article goes much further. We delve here into the employee environment, in general,…

Is your Customer Service Training Keeping Up With Customer Expectations?

Customer service training can’t remain static. While there are constants, yes, your training efforts need to evolve with changing customer expectations, too.   Happy customers buy more, remain brand loyal, and provide valuable word-of-mouth referrals. So, businesses today, regardless of the industry, know the importance of customer service training. But…

AI and CX in 2020 and Beyond

Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnichannel customer experience in a big way as we enter 2020. Microsoft predicts that in the next five years, AI will create technologies that tie into around ninety-five percent of all CX interactions. However you want to look at…

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