Results for : assessment

How Can Assessments Aid Employee Performance?

Poor team performance, identified mainly through below-standard business KPIs (Key Performance Indicators), invariably corrupts critical customer experience (CX) touchpoints, thus creating unwanted churn and dissolving brand loyalty. If this sounds familiar, it's important to dive deeper into your teams' strengths and weaknesses to better identify skill gaps. The best way…

How Can Quizzes Boost Customer Engagement?

Gathering relevant customer data through key platforms (news, social media, market research) is vital to remain competitive in modern markets where product and service sameness leaves little room for meaningful differentiation. Instead, opportunities to establish an edge lie more in emotional brand perceptions at a level often hidden and challenging…

Why We’re Obsessed: Myers-Briggs to BuzzFeed Personality Quizzes

A quiz (sometimes called a pop quiz) is the informal cousin of the more scientific personality test, and sometimes the two may overlap. Generally, a quiz is an unscheduled or unannounced online short test claiming to give you a unique personality insight. The dividing line between the two is confusing…

The Most Common Personality Tests: When to Use Them and When to Avoid Them

Personality tests seem to pop up everywhere, from social media to job interviews and from market research to blog posts. Beyond the just-for-fun variety, companies conduct personality tests to uncover clues to the way customers and employees will behave under defined circumstances. They're looking for insights into people's predispositions, self-images,…

How to Alleviate Assessment Stress in the Workplace

Tests are not usually described as “fun” or something you’re “looking forward to.” Whether you’re looking to join a new company or you’ve been around for a while, you will most likely encounter a test or two along the way. You'll often encounter workplace assessments when the organization is gauging…

Organization Quizzes = Employee Engagement and Employee Job Satisfaction

Training and employee quizzes in the digital era These days the employee experience (EX) receives a great deal of attention. Companies spend billions of dollars on training staff, which is why there's so much fuss around organization quizzes amongst other learning considerations. We've come a long way since the industrial…

At Your Service: What Netflix and Assessments Have in Common

With so much streaming going on these days, do you ever wonder how well your streaming service knows you? Just like any other assessment, your provider gathers data, scores it, and creates actionable reports. Instead of designing customized follow-up instruction, though, your streaming service delivers customized Friday night picks. Netflix,…

Assessing Assessments: Why We’re Driven to Quizzing

Pop quiz: When is the last time you took a quiz online? No matter the platform or the topic, online quiz creation seems to be at an all-time high. But if nobody really likes taking tests, what makes so many people crazy about quizzes?   How big is the quizzing…

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