Results for : COVID-19

6 Suggestions to Tackle Customer Experience in Times of Crisis

We’ve been hearing a lot during the COVID-19 pandemic about frontline workers. From doctors and police officers to truck drivers and grocery store clerks, our lives would be much more difficult without their ongoing service, and they deserve our deep appreciation.   Are you also thinking about your frontline employees?…

Numbers Uncovered: A Data Dive into Corona-Chaos

With so much happening these days -- constant news updates, evolving health guidance, and uncertain forecasts -- it sometimes seems like there's only one thing we can count on: numbers.   Count on numbers Numbers are crucial and constant, appearing throughout just about every facet of life. We rely heavily…

Strange Days: Home Work

When I titled a blog "Strange Days" two weeks ago, I didn’t realize that it would be the first in a series.    In Strange Days: Dealing with COVID-19, we started out with some best practices and templates, then expanded to more reflections and ideas last week in Strange Days:…

Strange Days: The New Normal

So, is this the new normal?   When we checked in last week, our team had begun working from home -- although not everyone prefers that term, according to a recent internal study...     Now, while our WFH status hasn’t changed, the rapidly changing global environment pushes us to…

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