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Showing results for : Customer experience
Customer Experience
The Ultimate Guide to NPS: Everything You Need to Know
As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....
Ruma Malia
June 17, 2024 | 11 MIN READ
Customer Experience
Sustainability: The CX Frontier That You Need to Win Now
If you are a Gen Z-focused business, you already know that customer experience is the heart of ...
Ruma Malia
June 17, 2024 | 6 MIN READ
Best Practices
Customer Experience
Professional Development
Why Over-Apologizing Is Bad For CX (And What to Fix Instead)
When results came in from the annual customer survey, Richard was shocked. What could be offens...
Ruma Malia
May 21, 2024 | 6 MIN READ
Customer Experience
Employee Engagement
Professional Development
Critical Thinking: The Skill Gap That’s Hurting CX
For years, Ben's company enjoyed high customer retention. His team regularly received feedback ...
Ruma Malia
April 25, 2024 | 5 MIN READ
Customer Experience
Technology
CX in 2024: 10 Ways AI Will Make a Difference
With or without AI, customer experience decides whether your brand has "loyalty power" or will ...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Consulting
Customer Experience
4 Reasons Why Clients Want You to Drive Project Management
Project management consultant Joe was in for a pleasant surprise. Although they'd recently be...
Ruma Malia
April 1, 2024 | 5 MIN READ
Best Practices
Customer Experience
How to Lose a Client in 10 Days: A Project Manager’s Guide
Ambar was the most diligent project manager at an IT consultancy... until her company deployed ...
Ruma Malia
March 31, 2024 | 6 MIN READ
Customer Experience
Crisis Management: How to Rebuild Trust After a Setback
In the dynamic landscape of business, trust is the cornerstone of successful relationships betw...
Cherie Foo
June 11, 2024 | 8 MIN READ
Customer Experience
Consistency in Customer Experience: Building Trust Over Time
Making a good first impression on your customer and taking that first step to build trust is ea...
Cherie Foo
February 27, 2024 | 9 MIN READ
Customer Experience
Leading Customer Retention Strategies for 2024: Top 10 Tactics with Actionable Examples
While customer experience trends vary, one key goal always remains the same: customer retention...
Sadashiv Pal
June 7, 2024 | 17 MIN READ