Results for : Customer experience

How to Launch Your App Successfully in 2023

If you build it, they will come -- right? Unsurprisingly, app developers often demonstrate an extraordinary passion for the products they introduce. If you're a member of this unique fraternity, it's likely that you've spent at least one launch date beaming with confidence, fully expecting the market to see what…

Why Retail Customer Experience Matters

Customer experience, as a whole, has become the key differentiator for most customers. In fact, according to a Walker study, 86% of buyers will pay more for a better customer experience. It's a perfect illustrator of the case of the price premium, and why things have shifted so much to…

Price Discount Holidays and Retail Experience

Holidays, holidays, holidays! We can't say it enough. Who, you may ask, is "we"? It's both the US consumers and retailers, because the holidays mean shopping sprees, cash tills ringing, and smiles all around (albeit for different reasons for celebrating). However, the word "holidays" is a catchall for several celebrations,…

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and reviews are for your business. Simply put: The more reviews you have (and particularly, the more positive reviews), the more bookings you get. No one wants to stay at a new property with 0 reviews—why play the role…

Airbnb’s Impact on the Rental Landscape

Before Airbnb and Vrbo came about, the rental landscape was drastically different. For one thing, the market was much smaller. For example, in the case of vacation rentals, because there was less information available, it was more difficult to book a vacation rental as compared to a hotel. And because…

How To Use Tech To Delight Your Guests

It’s 2022, and it’s time for hotels to step it up. Gone are the days of making your guests wait in line to fill out forms and manually check in. These days, it’s a race to see how many processes you can automate: the goal is to streamline all the…

The Power of an Omnichannel Retail Experience

Consumer shopping behavior is unrecognizable from what it was a few years back. As a result, marketers in the retail arena who shun an omnichannel approach do so at their peril. Indeed, the latter is essential to every competitive strategy emerging in 2022. Traditionally, retailers obsess over price, value propositions,…

Home Cash Buyers: The CX Difference

Selling a home or a property isn’t an easy process. Even though most people go the realtor route, it can take a lot of time and effort to complete the final sale. When approaching realtors, sellers are often put to work improving the curb appeal of the property, staging everything,…

How Digital Healthcare Impacts Patient Experience

Healthcare is expanding rapidly, and digital healthcare facilities are becoming more and more commonplace. In fact, the digital revolution is transforming the online healthcare space by making it more accessible to people living in remote locations! The global digital health market's solutions and innovations depend on emerging technologies embracing AI…

Do Businesses Need a Chief Experience Officer (CXO)?

It's clear that being a truly customer-first business brings tremendous benefits in terms of customer loyalty, retention and market share. As a result, the transition towards customer-centric cultures has been one of the biggest business trends of recent years. In order to successfully manage that transition (and to maintain and…

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