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Showing results for : customer retention
Customer Experience
6 Psychological Strategies to Improve Customer Loyalty and Retention
You’ve launched a new product. And while most of the market is still teetering on the edge, d...
Disha Sanghvi
September 11, 2024 | 7 MIN READ
Customer Experience
How SaaS Customer Service Teams Can Increase Customer Retention
One surefire way to stand out in a highly competitive SaaS industry is to foster customer loyal...
Sadashiv Pal
May 1, 2024 | 6 MIN READ
Customer Experience
Survey Types
How to Improve NPS: 10 Tips That Can Make All the Difference
It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Customer Experience
Leading Customer Retention Strategies for 2024: Top 10 Tactics with Actionable Examples
While customer experience trends vary, one key goal always remains the same: customer retention...
Sadashiv Pal
June 7, 2024 | 17 MIN READ
Customer Experience
How to Build Strong Relationships With Your Customers
In today's competitive business landscape, building trust with customers is more critical than ...
Cherie Foo
February 16, 2024 | 9 MIN READ
Customer Experience
Top CX Trends that Emerged in 2023
What would you consider your top priority when it comes to retaining customers and increasing c...
Ruma Malia
December 18, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
Five More Groundbreaking Employee Engagement Benchmarks
If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...
Gordon Polovin
February 23, 2024 | 7 MIN READ
Customer Experience
Employee Engagement
5 EX Metrics to Transform Your CX
Two vital business success drivers are employee retention and customer loyalty, thus consolidat...
Gordon Polovin
February 23, 2024 | 9 MIN READ
Customer Experience
Travel and Hospitality
Leisure Travel Expectations for 2024
What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...
Gordon Polovin
November 27, 2023 | 6 MIN READ
Customer Experience
Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers
Today's customers have complex expectations. Despite having a wide array of channels on which t...
Ruma Malia
November 27, 2023 | 4 MIN READ
