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Showing results for : customer retention
Customer Experience
What is Customer Experience Management?
Customer experience (CX) is a modern-day marketing focus. It recognizes that keeping your custo...
Gordon Polovin
September 15, 2021 | 7 MIN READ
Best Practices
Customer Experience
Market Research
Building Customer Value to Sustain Company Profitability
Before we get into customer value, we should address the difference between a customer and a co...
Gordon Polovin
August 1, 2023 | 7 MIN READ
Customer Experience
Customer Loyalty Programs: A Crucial Part of ROI-centric Strategies
Let’s face it, when all is said and done, sales revenue is the lifeblood of your business. Wi...
Gordon Polovin
June 8, 2023 | 6 MIN READ
About Sogolytics
Customer Experience
Customer Lifetime Value (CLV) – A Key Metric in the Pursuit of Customer Service Feedback
What is the lifetime value of a customer?
Marketing executives in businesses all over the USA ...
Gordon Polovin
June 26, 2020 | 6 MIN READ
Customer Experience
Why Customer Retention is a Crucial Part of Company Strategy
What is Customer Retention?
Losing clients is costly. It far outweighs the expense of earnin...
Gordon Polovin
January 16, 2023 | 7 MIN READ
Best Practices
Customer Experience
How To Use Data To Improve Customer Experience
What is data and why is it so important?
Businesses with the foresight to differentiate their ...
Gordon Polovin
June 18, 2020 | 8 MIN READ
Best Practices
Customer Experience
A Data-Driven Approach to Closing the Customer Feedback Loop
Closing the customer feedback loop is a widely adopted business practice. Some even consider it...
Jake Burgess
December 8, 2022 | 6 MIN READ