Customer Experience

Personalization: The Key to Winning Customer Hearts

Hello [insert your name]! So, you want to know more about personalization and the role it can p...

Sogolytics

March 17, 2025 | 14 MIN READ

Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

February 3, 2025 | 23 MIN READ

Customer Experience

How Black Friday and Cyber Monday Surveys Can Boost Shopping Holiday Success

Thanksgiving opens the holiday shopping season, merging with Black Friday (the single biggest 2...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

3 Key Onboarding Challenges and How to Overcome Them in 2025

No surprises here: We all know that a smooth onboarding experience is critical for both employe...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

From Purchase to Loyalty: Strategies to Reduce Post-Purchase Dissonance

Have you ever bought something, then immediately regretted your decision? Post-purchase diss...

Cherie Foo

February 5, 2025 | 12 MIN READ

Customer Experience

How SaaS Customer Service Teams Can Increase Customer Retention

One surefire way to stand out in a highly competitive SaaS industry is to foster customer loyal...

aryasheel jadhav

May 1, 2024 | 6 MIN READ

Consulting

Customer Experience

AI and Tech in Consulting: Transforming CX

Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...

Ruma Malia

December 22, 2023 | 6 MIN READ

Customer Experience

Better Marketing Experiences for Improved CX

Marketing. The start—and stop—of any campaign. The way to the promised land of perfect c...

LeTeisha Newton

December 19, 2023 | 7 MIN READ

Customer Experience

Top CX Trends that Emerged in 2023

What would you consider your top priority when it comes to retaining customers and increasing c...

Ruma Malia

December 18, 2023 | 5 MIN READ

Customer Experience

Employee Engagement

Understanding the Overlap Between EX and CX

Can you imagine a business where there's hardly any interaction between customers and employees...

Gordon Polovin

November 22, 2023 | 8 MIN READ