customer satisfaction Archives

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Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Survey provides a lot of insight into customer expectations and experiences, allowing companies to make impactful changes from meaningful data. Understanding the survey's necessity is all well and good, but how do you do a CSAT survey?…

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to CX, and that’s because we’re all about feedback here at Sogolytics. The CSAT is based on direct feedback from your customers on how they feel about your products, services, or support. It’s a wonderful barometer…

The CSAT score has long been beloved by CX experts, who consider it the best way to get a general sense of how satisfied customers are with an experience with a company. The reasons behind a customer’s satisfaction levels are then typically found by asking follow-up questions after the initial…

CSAT is by far one of the most recognizable metrics when it comes to measuring customer experience, and one that companies have seemed to use forever. But have they really? Because of its importance, the CSAT score seems to have been around since the beginning of time—why wouldn’t you want…

ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a “next step” in the technology’s evolution. While an ATM mostly just dispenses cash, an ITM features a video screen that allows credit union members to speak directly to a live teller and…

Are your customers loyal? Do they trust your brand? As customer buying patterns evolve and competition intensifies, maintaining a positive customer relationship has become increasingly complex. After all, businesses today aren’t just looking at niche audiences, but at the global marketplace, attempting to resonate with prospects across many walks of life. With…

There's nothing more disruptive to a business than customer churn. Companies worldwide are losing billions of dollars annually from dissatisfied customers moving to a competitor. However, the customer satisfaction survey has emerged as an effective tool designed to give the marketing and sales enablement teams insight into customer motivations. Customer…

On November 10, Sogolytics hosted a webinar titled “Uncovering Key Insights to Increase Customer Satisfaction in Retail Banking.” The webinar explored the key drivers of the customer and member experience and how they can help financial institutions to optimize engagement and boost satisfaction and loyalty. Challenges facing financial institutions Today’s…

Want to improve your customer experience? Here’s how you can influence perceptions and take your CX to the next level. Just think back to a recent interaction you had with a brand. Perhaps you found the brand on social media, or saw an ad that made you curious. Now here’s the…

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you think! Within the next eight minutes, you'll have all you need: A smart rationale, a great template, solid best practices, good-looking analytics, and even advanced options. Ready?     Satisfied? Learn more about SoGoCX…

Everything You Need to Know About the CSAT Survey

When to Initiate a CSAT Survey

How is CSAT Calculated?

Buzzword Decoded: What is CSAT Really?

Are your credit union members ready for ITMs?

Best Ways to Fuel Positive Customer Relations

Advantages of Conducting Customer Satisfaction Surveys

Uncovering Key Insights to Increase Customer Satisfaction in Retail Banking

From First to Last: How to Improve Your Customer Experience

How to Create a Customer Satisfaction Survey