Results for : customer satisfaction

How AI Has Changed the CX of Tech Companies

Ever thought about how often you interact with tech companies in your day-to-day life? If you’re like most folks, you probably spend your entire day interacting with tech companies. You wake up, check Instagram (which is owned by Meta), check your Google Calendar (owned by Google), and maybe ask Alexa…

Overcoming CX Blindspots in Tech Companies

Technology plays an essential role in how today's businesses interact with their customers. From online shopping to customer support chatbots, tech companies are constantly striving to improve the customer experience. The goal? To optimize operations while delighting customers at the same time. However, despite these efforts, there are still gaps…

The Right Decisions for Customer Loyalty

Having all the right data is just the first – albeit very important – step to managing your customer experience. You've taken the time to gather customer satisfaction scores, Net Promoter Scores, and other key metrics to really understand your customers' needs and behaviors along their customer journey. So how…

How and When to Apologize to Customers

Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine apology can help the business recover with customers. But issuing a public apology isn’t always the right answer. This article discusses exactly how and when to apologize to customers in order to have the most…

Member Retention: The Top Credit Union Priority

Members are the lifeblood of your credit union. That’s why CUs pour so much effort into acquiring new ones, with marketing campaigns and promotions designed to get new members to open accounts. But while member acquisition is crucial to your credit union, there’s something that’s arguably even more critical: member…

Did You Deliver on CX Last Year?

The new year is filled with a rush of excitement, as companies set new targets and plan the path ahead. But even as the wheels begin turning, there's one more thing still to be done. While the last thing on your mind right now might be the ambitions you had…

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and reviews are for your business. Simply put: The more reviews you have (and particularly, the more positive reviews), the more bookings you get. No one wants to stay at a new property with 0 reviews—why play the role…

Everything You Need to Know About the CSAT Survey

Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Survey provides a lot of insight into customer expectations and experiences, allowing companies to make impactful changes from meaningful data. Understanding the survey's necessity is all well and good, but how do you do a CSAT survey?…

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to CX, and that’s because we’re all about feedback here at Sogolytics. The CSAT is based on direct feedback from your customers on how they feel about your products, services, or support. It’s a wonderful barometer…

How is CSAT Calculated?

The CSAT score has long been beloved by CX experts, who consider it the best way to get a general sense of how satisfied customers are with an experience with a company. The reasons behind a customer’s satisfaction levels are then typically found by asking follow-up questions after the initial…

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