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Showing results for : CX metrics
About Sogolytics
Feature Focus
Sogolytics 31.0 Release Highlights
Ready for a little something extra? We've got you! Check out a few highlights from our recent r...
Melissa Krut
September 26, 2023 | 4 MIN READ
Customer Experience
How Leadership Can Foster a Holistic View of CX
Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCastHaving a...
LeTeisha Newton
October 3, 2023 | 6 MIN READ
Best Practices
Customer Experience
Survey Types
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 4 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
About Sogolytics
Feature Focus
Sogolytics 28.0 Release Highlights
Ready to dive in to our latest release? We can't wait for you to check it out! Remember that fe...
Melissa Krut
July 14, 2022 | 6 MIN READ
Customer Experience
What is Customer Experience Management?
Customer experience (CX) is a modern-day marketing focus. It recognizes that keeping your custo...
Gordon Polovin
September 15, 2021 | 7 MIN READ
Customer Experience
Feature Focus
Crash Course: Key Driver Analysis
You’ve heard it countless times, but I’ll say it louder for the people in the back: Custo...
Kendall Place
May 26, 2023 | 5 MIN READ
Customer Experience
Will Customer Effort Score Be the Next Best Predictor of Success?
Customer effort matters. That’s not new. However, in 2020, there’s added benefit in making ...
Jenn Goddu
December 2, 2022 | 6 MIN READ
About Sogolytics
Customer Experience
Customer Lifetime Value (CLV) – A Key Metric in the Pursuit of Customer Service Feedback
What is the lifetime value of a customer?
Marketing executives in businesses all over the USA ...
Gordon Polovin
June 26, 2020 | 6 MIN READ