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Showing results for : CX
About Sogolytics
Customer Experience
Survey Types
NPS: Turning Detractors Into Promoters
A month ago, my car was rear-ended while it was parked outside of my house. There was no note, ...
LeTeisha Newton
May 8, 2023 | 3 MIN READ
Customer Experience
The Right Decisions for Customer Loyalty
Having all the right data is just the first – albeit very important – step to managing your...
LeTeisha Newton
May 4, 2023 | 4 MIN READ
About Sogolytics
Best Practices
Customer Experience
Building a Better VoC Program
"We hear you." "We're listening." "We get you."Marketing departments have churned out so ma...
Patrick Grieve
April 19, 2023 | 5 MIN READ
Best Practices
Customer Experience
Financial Services
How Marketing Can Boost CU Member Retention
If you work in the credit union space, you’re probably well aware of the importance of member...
Patrick Grieve
March 3, 2023 | 4 MIN READ
Best Practices
Customer Experience
Financial Services
What Makes Credit Union Members Leave?
Members are the lifeblood of any credit union. A high amount of member loyalty tends to bode we...
Patrick Grieve
February 27, 2023 | 5 MIN READ
Best Practices
Customer Experience
Why Sentiment is Key to CX Analysis
Customer experience analysis, or CX analysis, involves studying the ways in which potential and...
Patrick Grieve
February 8, 2023 | 5 MIN READ
Best Practices
Customer Experience
Employee Engagement
Looking Back: Measuring Company Success
When trying to evaluate “success,” there are a million different key performance indicators...
Jake Burgess
January 25, 2023 | 5 MIN READ
Customer Experience
General
The Only CX that Matters (to Cats)
Dear human,In recent years, the term CX has come to dominate the business communications sp...
Natasha Safronova
April 24, 2024 | 4 MIN READ
Best Practices
Customer Experience
Retail
Price Discount Holidays and Retail Experience
Holidays, holidays, holidays! We can't say it enough.Who, you may ask, is "we"? It's both t...
Gordon Polovin
December 6, 2022 | 8 MIN READ
Best Practices
Employee Engagement
Style Trial: Professional Appearance Challenges
Sogolytics · Style Trial: Professional Appearance Challenged | Sogolytics BlogCastIn the p...
LeTeisha Newton
July 18, 2023 | 5 MIN READ