Results for : digital

The Ultimate Guide to Digital CX Strategy

The ultimate digital experience strategy depends critically on an omnichannel presence. This extends to websites, apps, social media, and the multiple devices connecting to these platforms. The more present you are across channels, the more likely you are to be accessible and therefore top-of-mind for your consumers, increasing retention rates.…

Should Your Credit Union Go Branchless?

Citi Bank is the fourth-largest financial institution in the country. And for nearly two decades, Sumeet Grover helped Citi reach its full potential, working his way up to the head of digital, mobile, product and spend engagement marketing at Citi and perfecting the company’s mobile app and mobile banking features…

Crypto Mania: Bitcoin 2022

In a world carefully and hopefully emerging from pandemic lockdowns, what would get you excited enough to plunge into a huge gathering of 25,000 people? Okay, we know you already read the title above, so we'll cut right to the answer: It's cryptocurrency -- in this case, Bitcoin. Bitcoin 2022,…

Customer Experience (CX) Trends in Financial Services in 2023

It's the busiest shopping season of the year, and companies are working hard to get you to spend your hard-earned money on the goodies they offer. Banks and others in the financial services industry are competing for your cash, too, even though they've got a slightly different goal. What do…

The 5 Biggest CX Disruptors in the Digital Era and Their Impact on Customer Loyalty

Want more customers -- and more loyal customers? Of course. Customer experience (CX) in competitive markets is, in many ways, the holy grail to building your business with sustainable profitability. Companies bend over backward to understand their customers and keep them coming back for more. Indeed, customer loyalty is vital…

Digital Customer Experience Management – The Latest Sales Enablement Function

If anything is trending more than customer experience today, it's all things digital. It's no surprise, then, that digitial customer experience management generates plenty of attention. From CX to DXM, you can be forgiven for missing out on one or two acronyms -- but you can't miss the benefits of…

This site uses cookies: Find out more.