Results for : emotional intelligence

How HR Leaders Use EQ to Improve CX

Emotional intelligence has gained increasing attention in the field of HR leadership over the past decade, and many companies are actively working to develop emotional intelligence in their leaders and employees. Put simply, most HR professionals need strong emotional intelligence (otherwise known as emotional quotient, or EQ) to perform well.…

Empathetic Listening for Better Corporate Culture

Corporate culture can determine how employees feel at work, the way they interact, and the way they regard the company. Toxic or uninspiring work environments aren’t good for retaining top talent or boosting customer satisfaction. In fact, low employee engagement and morale due to poor work environments will have negative…

Empathy At Work

Sogolytics · Empathy At Work What's on your mind these days? War and peace, sickness and health, and all points in between -- there's a lot going on. With so many stressors in our lives, it can be difficult to be productive, to focus on work, or even to focus…

3 Ways Emotional Intelligence Can Improve Your Customer Experience

Want to connect better with your customers? Speak to their emotions! This is especially important right now as the world navigates an overwhelming sense of uncertainty and anxiety. The result? An increase in employee burnout and a downtrend in emotional intelligence and awareness. So how does this affect the customer…

Make the Most of Your Employees’ Soft Skills

Though I was always proficient in my science and math classes growing up, I’ve never really been much of a STEM guy. Honestly, I don’t remember hearing the acronym during my time in high school at the turn of the millennium. Common usage of the term might be newer than…

Making the Most of Micro-Moments When Everyone’s a Bit Rusty

When I originally wrote this post, I noted that we were at an especially strange point in dealing with the COVID-19 pandemic. A few years later, it's fair to say that everything's been pretty strange for a long while now. Around the world, we still see both success stories and…

What ‘Having Empathy’ Looks Like for the Companies Doing it Right

“Empathy is being concerned about the human being, not just their output.” - Simon Sinek From the mid-1970s, economic philosophy in the west changed. Business became largely focused around one goal: maximizing profit. Massive economic growth followed, millionaires were made, and the modern workforce was created — the most depressed,…

The Importance of Emotional Intelligence in Leadership Today

Our understanding of emotional intelligence is 30 years old. The question now is, "What is the importance of emotional intelligence in leadership today?" This article examines how, at this current moment in time, emotional intelligence can have an added impact on successful leadership. What is emotional intelligence? The term, "emotional…

This site uses cookies: Find out more.