employee experience Archives

Results for : employee experience

Carrie’s been working for Wally’s Widgets for six years. She’s good at her job, and feels connected to the company. When someone new starts, she’s the first to volunteer to help them learn the ropes. She’s happy to help out her colleagues when they’re overwhelmed or on deadline. You can…

Julia has just enough budget to hire for her organization's current needs, but not for the employees the company might need in the future. Should she hold off on current hiring to find out what skills will be needed in the future, or hire now and hope current team members…

"Data-driven business" is no longer an aspirational buzzword but a widespread reality, and the results are beyond anyone's expectations. Customer acquisition and retention are at the forefront of company strategies to meet stakeholders' expectations and objectives - and implementing data-led strategies can make the difference between wasted efforts and improved…

Jolene loves her credit union. She knows the employees, everyone is friendly, and it's easy for her to take care of everything she needs. Recently, though, as the credit union has begun including a variety of services into the mix, she has started seeing a difference in her credit union…

Looking for a new place to work, Julie applies and interviews at several similar companies. She’s looking for better work-life balance and, since she is eying a career change, continuing education benefits. Yet even those priorities aren’t helping her narrow her choices. Deep into the search, Julie receives an employee…

Technology isn’t just disrupting the way business is done. It is also impacting the efficacy and expectations related to employee skills, including top talent. Such rapid transformation, along with economic uncertainty, is leading to high performance-related stress for employees. As a talent management professional, this makes your job harder. Somehow,…

Decades ago when someone entered the workforce they typically found a job and stayed put. A reasonable salary and job security kept them loyal for the long-term. That’s not as common today, especially among younger workers. Rather than staying in one place, they expect to shop around and explore their…

Having a holistic view of the customer in customer experience is essential for creating meaningful and effective interactions, building lasting relationships, and ultimately driving business success. It aligns business strategies with customer needs and helps organizations adapt and thrive in a rapidly changing market. It’s no wonder CX continues to…

Gabriel was working on replying to customer complaints and queries, but the workload was simply getting to be too much. Overwhelmed by the endless tasks at hand, his work began to reflect the struggle. From quick, to-the-point responses to delayed response times, he was quite obviously disengaged. And the impact?…

Welcome back to our series focused on looking at how leadership affects CX! Catching up? Previously, we explored the relationship between leadership and customer experience (CX) and how effective leadership contributes to building a foundation for customer experience excellence. We all know that leaders run their own ships, and it’s…

How Overachievers Can Achieve Balance at Work

5 Ways to Balance Need-Based Hiring with Growth

Why (Truly) Data-Driven Businesses Are Winning

How Employee Experience Can Transform Credit Union Success

How to Develop Your Employee Value Proposition

Change Management: Rethinking L&D Strategies

Why You Need an Employee Value Proposition

How Leadership Can Foster a Holistic View of CX

AI and EX: The Power Couple Behind Exceptional CX

How Leadership Affects Company Culture and Its Impact on CX