employee experience Archives

Results for : employee experience

Your brand is the foundation of everything you do in your organization—from mission and vision statements to corporate culture and experiences for both your customers and employees (or at least it should be!). As a result, it can be terrifying to make major changes to your brand to take it…

Could there really be one question to rule them all? As we continue our deeper look at CX metrics that drive strategy and business decisions, we’d like to take a closer look at calculating Net Promoter Score—or NPS. Getting a better understanding of exactly how your organization’s NPS is determined…

The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many businesses use to understand how their customers feel about their organization (in conjunction with the Customer Satisfaction Score). While both metrics measure perception-based data, they are targeting two very different understandings—and knowing the difference is…

Women aren't new to business—they’ve been fighting for their place since the 18th century and haven’t looked back—but there are many industries that are still predominantly male. The tech and cybersecurity industry, in particular, is one where they’ve never had equal seats at the table. As we continue our conversation…

“Once upon a time...” We hear those words and immediately want to settle in for a story. While you may not start your business story with those same familiar four words, there’s little doubt that using storytelling in employee engagement is effective. This article will discuss the many reasons why.…

Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Survey provides a lot of insight into customer expectations and experiences, allowing companies to make impactful changes from meaningful data. Understanding the survey's necessity is all well and good, but how do you do a CSAT survey?…

Ensuring your best people don’t quit is imperative for business. When an employee suddenly departs, it can be expensive, disruptive, and leave you scrambling to find someone new. A certain amount of churn is to be expected, of course. But if you want to try and stop an employee resignation…

When an employee resigns, your first reaction might be surprise. That could be followed by hurt. You thought they loved working for you! But don’t let emotions cloud your judgment and prevent you from taking these important steps to learn more, protect your assets, and support your remaining employees. Over…

Poor communication is a fast-track method for resentment, low motivation, mistakes and tension in the workplace. It’s important to understand that miscommunication is not easily contained; in reality, it cascades exponentially. We’ve all seen it happen: Boss miscommunicates to employee, who then spreads it to customers or colleagues, and then it spreads…

"After a good dinner, one can forgive anybody, even one’s own relatives." - Oscar Wilde Food is one of the most basic foundations of life, along with everything else that Maslow deems necessary. But over the course of the pandemic, this seemingly base physiological need somehow gained an all-new level of…

Why Rebranding is Sometimes the Best Option

CX Metrics: How is NPS Calculated?

Buzzword Decoded: What is NPS Really?

Know Better, Do Better: Top 10 Women in Tech

6 Reasons You Should Use Storytelling in Employee Engagement

Everything You Need to Know About the CSAT Survey

10 Tips to Help You Stop Employee Resignations

When an Employee Resigns: 8 Important Steps to Take

Avoiding Mixed Messages in the Workplace: It’s a Culture Thing

Healthy Habits that Improve Productivity: Snacktivity Edition