employee loyalty Archives - Sogolytics Blog

Results for : employee loyalty

Julia has just enough budget to hire for her organization's current needs, but not for the employees the company might need in the future. Should she hold off on current hiring to find out what skills will be needed in the future, or hire now and hope current team members…

Jolene loves her credit union. She knows the employees, everyone is friendly, and it's easy for her to take care of everything she needs. Recently, though, as the credit union has begun including a variety of services into the mix, she has started seeing a difference in her credit union…

Looking for a new place to work, Julie applies and interviews at several similar companies. She’s looking for better work-life balance and, since she is eying a career change, continuing education benefits. Yet even those priorities aren’t helping her narrow her choices. Deep into the search, Julie receives an employee…

Decades ago when someone entered the workforce they typically found a job and stayed put. A reasonable salary and job security kept them loyal for the long-term. That’s not as common today, especially among younger workers. Rather than staying in one place, they expect to shop around and explore their…

Gabriel was working on replying to customer complaints and queries, but the workload was simply getting to be too much. Overwhelmed by the endless tasks at hand, his work began to reflect the struggle. From quick, to-the-point responses to delayed response times, he was quite obviously disengaged. And the impact?…

Welcome back to our series focused on looking at how leadership affects CX! Catching up? Previously, we explored the relationship between leadership and customer experience (CX) and how effective leadership contributes to building a foundation for customer experience excellence. We all know that leaders run their own ships, and it’s…

We’ve all seen it happen. A new management position opens up within the company. After a couple rounds of interviews, your jaw hits the floor when Steve, a 20-year career man with the empathy of a door stop, lands the role. Prioritizing time-in-company is not a problem—retaining skills and knowledge…

Poor team performance, identified mainly through below-standard business KPIs (Key Performance Indicators), invariably corrupts critical customer experience (CX) touchpoints, thus creating unwanted churn and dissolving brand loyalty. If this sounds familiar, it's important to dive deeper into your teams' strengths and weaknesses to better identify skill gaps. The best way…

Each employee is unique. They all have different strengths, needs, preferences, and even struggles. To help your employees perform their best, you need to offer support and design employee wellness initiatives that cater to their unique requirements. Up until a few years ago, wellness programs were seen as a way…

Emil dreads going to work each day. As soon as he wakes up he’s already worrying about all that he’ll have to do and how his coworkers will likely take credit for his efforts. His boss is unlikely to have anything good to say, even if Emil finds solutions to…

5 Ways to Balance Need-Based Hiring with Growth

How Employee Experience Can Transform Credit Union Success

How to Develop Your Employee Value Proposition

Why You Need an Employee Value Proposition

AI and EX: The Power Couple Behind Exceptional CX

How Leadership Affects Company Culture and Its Impact on CX

The Leadership Dilemma: Promoting Tenure Over Talent

How Can Assessments Aid Employee Performance?

Make it Personal: Employee Wellness

What’s Grace Got to Do With It: Enhancing Employee Experience