Results for : hospitality

6 Ways to Elevate Travel and Hospitality CX

Travel can be a transformative experience, bringing people closer to their inner selves with every new adventure. Travel gives people a break from the everyday, empowering them to explore the world on their terms and indulge the nomad within. Whether you’re traveling for business or pleasure, you’ll notice that travel…

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and reviews are for your business. Simply put: The more reviews you have (and particularly, the more positive reviews), the more bookings you get. No one wants to stay at a new property with 0 reviews—why play the role…

The Staying Power of Hospitality Reviews

Regardless of which industry you work in, reviews are good for business—that much is obvious. Online reviews influence purchase decisions—just imagine you're looking to buy a new phone. Wouldn't you first research what people are saying about the brand online? Reviews give you an idea of what to expect, helping…

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to please. Comfort. Affordability. Good service. Today’s guests want it all—and they’re not afraid to take to Twitter or Facebook to fire off a nasty review if and when a hotel misses the mark.…

9 Tips to Improve Hotel Guest Experience

One of the most important things that a hotel can do is to provide their guests with a good experience. This is a pretty straightforward equation: happy guests = recurring customers = higher revenue. Happy guests can also contribute to more word of mouth marketing for your hotel, again leading…

Travel, Reinvented: Top Travel and Tourism Trends to Keep in Mind

For some countries, travel is opening up, and with it, new concerns around what the future of travel will look like. The pandemic all but locked down the travel and tourism industry, which contributes to 10 percent of the global GDP. With COVID-19 vaccines becoming more commonplace and the economy…

Jet, Set, Go! Customer Experience in Travel and Tourism

Wanderlust is in the air. The world is ready to travel, and with changing travel guidelines in place, this is becoming increasingly possible. The travel and tourism industry was significantly disrupted in 2020. With COVID restrictions clamping down on travel, all the usual predictions went out the window and instead…

Four Ways Automation Has Helped Us Cope with the Coronavirus Pandemic

For most of the year 2020, we have been experiencing a global-scale pandemic, and it is safe to say COVID-19 has had a substantial effect on many people’s lives. As our priorities shifted to protecting ourselves and others from the virus, our daily habits also changed. We transformed the way…

Customer Experience Lessons from the Hospitality Industry

The hospitality industry reigns supreme when it comes to customer experience. When your product is an experience, as opposed to something you can take home, making that experience unforgettable is the top priority. After all, if you don’t offer your customers a great experience, why would they come back? With…

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