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The days of dense binders residing within HR filing cabinets stuffed with paper copies of all the office policies are gone... at least at most businesses. Yet that doesn’t mean we’ve moved away from laying out procedures and expectations in an employee handbook. You may wonder why you still need…

Poor communication is a fast-track method for resentment, low motivation, mistakes and tension in the workplace. It’s important to understand that miscommunication is not easily contained; in reality, it cascades exponentially. We’ve all seen it happen: Boss miscommunicates to employee, who then spreads it to customers or colleagues, and then it spreads…

You want to improve your career prospects or professional skills. You’ve heard of both coaching and mentoring. But, which one will work for you? To make that decision, you’ll need to be able to answer the key question: What's the difference between mentoring and coaching? This article compares the two.…

Continuing our series on the people behind Sogolytics, today we bring you a conversation with Director of Product Management Dhananjay Dheru. We asked him, among many other things, about what drives him at work. “My job is interesting,” he shared. “Every day there’s a new problem to solve. This allows…

In customer experience, marketing matters. Before we break that down, though, let's get one straight: Plenty of people make the assumption that marketing is all about sales. Not really the case. I mean, sure, marketing can be salesy and driven to bring in leads, but that truly isn’t the essence…

The world is rapidly transforming – and with it, how your employees perceive work and office culture. While the beginning of the pandemic was marked by layoffs and furloughs, the current circumstances have oscillated to the other extreme: "The Great Resignation" or "The Big Quit." Companies across industries are strategizing to…

Prioritizing EX (employee experience) means making time to consider what motivates employees, how to inspire both innovation and productivity, and ensuring balance in all things. Because every single workplace and every single employee is different, in reality, there's no perfect formula that will guarantee employee engagement. But why limit yourself…

No hiring process causes more dread than the salary negotiation. Both sides of the table must reach a mutually beneficial amount: The hiring company needs to negotiate a salary that fits within their budget, and the employment prospect must negotiate a living wage that meets or exceeds their financial situation.…

Your staff retention depends on keeping your employees motivated and committed to their careers with your organization. So, in this article, I've compiled the most critical employee engagement survey questions to give you insight into how strong your employee connection genuinely is. Employee engagement, at its best, is when the…

To survive, every business needs to bring in new talent. While recruiting and training someone new can be resource intensive, new employees can bring fresh skills and passion. This article will explore how to appeal to young workers, especially in the post-pandemic environment. When we’re talking about young workers in…

Why You Need an Employee Handbook

Avoiding Mixed Messages in the Workplace: It’s a Culture Thing

Mentoring vs. Coaching: What’s the Difference?

Emphasis on UX: An Interview with Director of Product Management Dhananjay Dheru

How Do YOU Contribute to CX: Marketing Writer

5 Ways to Bridge the Employee Experience Gap

EX TV: Cult Classic Characters Who Wouldn’t Cut It As Colleagues

The Important Role of Negotiation in the Hiring Process (On Both Sides)

30 Employee Engagement Survey Questions That You Need to Ask

How to Appeal to Young Workers