Patient experience Archives

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The National Association of Community Health Centers’ 2023 Community Health Institute and EXPO was held August 28-30 in San Diego, and I had a great experience with a deep immersion into the role and the work of Community Health Centers (CHCs). It is an exciting time to be a part…

In the US alone, there are 1,400 health centers, with 15,000 sites of care, serving more than 31.5M underserved patients, and these patients are mostly uninsured or Medicaid beneficiaries for our nation’s “safety net providers”. Most CHCs are Federally Qualified Health Centers (FQHC) that are statutorily required to survey patients…

Sogolytics · The Gig is Up: Nurse Shortages in Healthcare | Sogolytics BlogCast The healthcare industry is undergoing a significant shift in its workforce dynamics with the emergence of gig workers playing a crucial role in combating staff retention and nurse turnover challenges. This trend has gained traction due to…

Community Health Centers are intended to be patient-centered, an approach to healthcare in which the patient actively participates in the goal-setting and decision-making processes rather than being a passive recipient of care. The CHC’s governing body must comprise at least 51% of clinic patients, and all Section 330 grant recipients…

Beverly Crusher is starting a digital health company aiming to bring Artificial Intelligence (AI) solutions to clinics and hospitals. She has a background in data science and is excited about the potential of AI to improve healthcare delivery and patient care. However, implementing AI in healthcare comes with a unique…

Anna, a hardworking mother, was worried. Her little boy was not doing well. On top of that, the doctor was implementing new software to automate some parts of her boy's healthcare that she didn’t completely understand or trust. While signing the necessary medical forms, she couldn't help but notice a…

Meet Unsafe Urkel. He’s always doing the wrong things when it comes to securing his data. He’s that guy who writes his passwords on sticky notes and leaves them out in the open for anyone to see. Urkel likes to use the same password for everything and doesn’t think twice…

Imagine being a young single mother with a special needs child who requires constant care and attention. You’re struggling to make ends meet and have no support system to rely on. The last thing on your mind is your own health and well-being. For many individuals in the United States,…

Sogolytics · How Staff Retention Can Boost Patient Outcomes | Sogolytics BlogCast Healthcare organizations and hospitals rely heavily on their staff to deliver quality care and ensure patient safety. However, high turnover rates and low employee engagement can negatively impact patient outcomes, leading to poor quality care and decreased patient…

We live in the review era. Most of us check online reviews before going to a physician, and often go by what it says online. Any healthcare provider that’s not proactively gathering feedback to curate the patient experience is digging their own shallow grave. Brand advocacy is essential in the…

NACHC 2023: Leading Patient Experience into the Future

How Patient and Employee Surveys Can Deliver a More Human-Centered Experience

The Gig is Up: Nurse Shortages in Healthcare

Patient-Centered Means Acting on Patient Feedback

AI in Healthcare: 7 Pitfalls to Avoid

Building Patient Trust in AI Healthcare

7 Data Security Tips for Patients

Personalizing Education for Healthy Communities

How Staff Retention Can Boost Patient Outcomes

How Feedback Can Boost Loyalty in Healthcare