Best Practices

Customer Experience

Retail

Word of Mouth: The Sales Channel for Parents

Putting aside its dubious morality, advertising directly to children is an incredibly powerful ...

Jake Burgess

December 8, 2022 | 6 MIN READ

Customer Experience

4 Positives of Negative Online Reviews

A negative online review could send a small business owner spinning. “It’s all over! No one...

Jenn Goddu

December 2, 2022 | 5 MIN READ

Customer Experience

General

The Short on Reviews: How Strangers Drive Our Decisions

Why do online reviews matter? Anyone who has ever read online reviews when considering a purcha...

Chris Huang

November 17, 2020 | 5 MIN READ