Best Practices

Customer Experience

2024’s Customer Service Experience: Evolving for Lasting Connections

Forget everything about the “sell me this pen” model. Today, sales is more about building m...

Kashyap Vyas

October 9, 2024 | 11 MIN READ

Customer Experience

Professional Development

How to Use Critical Thinking to Provide Better Customer Service

In today's competitive business landscape, exceptional customer service is a cornerstone of suc...

Cherie Foo

January 31, 2025 | 11 MIN READ

About Sogolytics

Employee Engagement

General

Anybody Can Serve: Four Types of Service to Inspire Corporate Social Responsibility

"Everyone can be great because anybody can serve." While you may recognize this as an often-...

Melissa Krut

January 15, 2024 | 5 MIN READ

About Sogolytics

General

Quotes About Service to Inspire & Motivate Action

Whether you're gearing up for the National Day of Service celebrated on Martin Luther King, Jr....

Melissa Krut

January 8, 2024 | 4 MIN READ

Customer Experience

What’s Grace Got to Do With It: Enhancing Customer Experience

April is excited for her wedding and passionate that things turn out right. Yet, she’s flabbe...

Jenn Goddu

June 26, 2023 | 6 MIN READ

General

Reasons to Celebrate: April Is…

With so many ups and downs in the news and in our daily lives, it's important to make time to c...

Melissa Krut

April 17, 2021 | 5 MIN READ

Best Practices

Customer Experience

General

Think small: Valuing service in the new normal

In a week that included both the Martin Luther King, Jr. holiday -- celebrated as the National ...

Melissa Krut

January 23, 2021 | 6 MIN READ

About Sogolytics

General

Volunteers: Thank you for your service.

This one goes out to the ones I love: volunteers. Sure, it’s National Volunteer Week, but ...

Melissa Krut

April 14, 2024 | 3 MIN READ