Results for : SoGoConnect

Your Most Important Customers? Your Employees

Employee experience has become the term of the moment. Good employee experience is what HR professionals are striving to perfect, and what employees, of course, expect. But what really is employee experience? Simply put, it’s all the experiences and observations that employees observe during their time with an organization —…

The Online Suggestion Box: A Robust Feedback Tool for Customers and Employees

Why is employee and customer feedback important? A company’s ROI connects closely to retaining your customers and employees by establishing loyalty. Arguably, they are the two most crucial management focus areas for any business -- big or small. Not convinced? Think about the following observations: When you lose a loyal…

Beyond Surveys: The Age of Proactive Feedback Management

Businesses are scrambling to up their customer experience game. Research constantly emphasizes the importance of great CX to customer loyalty and growth. Today, customers don’t just expect but demand an experience that is comparable to the best brands across the world. In other words, businesses aren't just competing with others…

This Just In: Now What? (Raise a Dialogue!)

You collect feedback for a reason. Presumably, you need answers. But what happens when you receive questions instead? What happens when follow-up is required??   The answer is simple enough, of course: Close the loop!   But how? Your inbox is already overflowing and your calendar is packed. How can…

Round Out Your CX Program with Closed Loop Feedback Management

What? Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed loop. Closed loop feedback means that you actually respond to the feedback. You probably already read and analyze customer feedback. Maybe you even take steps to improve the customer journey based on…

Meet SoGoConnect: The Basics

Don’t get us wrong – we totally love feedback. What we don’t love, though, is feedback that’s disregarded, second-guessed, or just totally ignored. Why bother asking questions or seeking feedback if you’re not going to do anything with the responses? By now, you get it: You need to close the…

Ticket to the Future: Smarter Feedback Management

Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter, waiting for your turn to be served. The idea was quickly adopted by the tech world to ensure a systematic follow-up for all incoming requests. Now, ‘ticket’ in the world of business nearly always…

How Closed Is Your Loop (Really)?

If I had a nickel for every time I heard someone mention "closing the loop" or having a "two-way dialogue" -- well, I'd have a lot of nickels. Here's the thing: If it's not closed, it's not much of a loop. Put another way: If it's not two-way, it's not…

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