Results for : SogoCX

Customer Experience Software: The Best CX Platforms on the Market Today

What is customer experience management software? Customer experience management software (CXS) is an integrated cloud-centric solution that takes the strategies through all the crucial touchpoints in the customer journey from a central team workspace. Successful marketers know that sometimes even the smallest disruptions can impact the overall customer experience—that's why it's…

Sogolytics 28.0 Release Highlights

Ready to dive in to our latest release? We can't wait for you to check it out! Remember that features vary by package type, but there's always something for everyone in each new release. Check out a few highlights of Sogolytics 28.0 below, then log in to your own account…

5 CX Lessons We Can Learn From “Squid Game”

The Korean drama "Squid Game" has taken the world by storm. The nine-episode show has become Netflix's most watched series, reaching more than 111 million viewers (and counting). The program has become a global phenomenon with its anxiety-inducing games, adrenaline-fueled twists and turns, and mind-boggling suspense. But if you watch…

Round Out Your CX Program with Closed Loop Feedback Management

What? Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed loop. Closed loop feedback means that you actually respond to the feedback. You probably already read and analyze customer feedback. Maybe you even take steps to improve the customer journey based on…

Digital Customer Experience Management – The Latest Sales Enablement Function

If anything is trending more than customer experience today, it's all things digital. It's no surprise, then, that digitial customer experience management generates plenty of attention. From CX to DXM, you can be forgiven for missing out on one or two acronyms -- but you can't miss the benefits of…

Sogolytics 21.0verview: New Release Notes

At (version!) 21, Sogolytics has plenty to offer from every angle. Arriving hot on the heels of our latest mobile app update, this release highlights the maturity of a platform that just keeps getting better.   Focus forward Keep participants engaged and moving forward. Enable Focus Mode to highlight one…

How to launch a customer service feedback survey

The quality of your customer service has a huge impact on the experience of your customers. Follow up customer service interactions with direct, timely questions and you'll get the answers you need to improve your CX.   Here's how:  

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