Results for : survey template

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to CX, and that’s because we’re all about feedback here at Sogolytics. The CSAT is based on direct feedback from your customers on how they feel about your products, services, or support. It’s a wonderful barometer…

Strange Days: Bank on Uncertainty

Are we there yet?   Not too long ago, many of us saw these strange days as a short-term inconvenience -- an odd twist that would eventually work itself out.   Today, very few people see the world this way. Instead, the new normal is chasing us into a new…

How to Launch a Return to Work Survey

Ready to go back to work? If your employees aren't ready, you're not ready, either. Whether you work in an office or in a store, inside or outside, your workplace requires plenty of scrutiny before it can be reopened safely. What kinds of cleaning and hygeine processes need to be…

How to Create a Customer Satisfaction Survey

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you think! Within the next eight minutes, you'll have all you need: A smart rationale, a great template, solid best practices, good-looking analytics, and even advanced options. Ready?     Satisfied? Learn more about SogoCX…

Thanks for the learning (and the likes!)

First, let me get this out of the way: I’m thankful for our customers. Not to embarrass you or anything, but you’re kind of a big deal. Whether you’re a big company rolling out a customer experience management plan or a…

7 Spooky Ways to Boost Survey Response Rates

Halloween is right around the corner but you don't need a magic spell to guarantee your survey's success! Follow these 7 spooky tips to make your next project boo-tiful and boo-st survey response rates! (more…)

Word: To maximize meaning, minimize space

Here’s what I like: Words Did you think there would be more on the list? The fact that I value words doesn’t mean that I have to overuse them. Don’t you value when someone gets to the point? On Friday, my colleague saw that #SurviveAHorrorMovieIn5Words was trending. Naturally, she brought…

5 Simple Ways to Transform Your Survey

Whether you’ve spent minutes or days working on your survey, it’s easy to miss a few pieces along the way. Get caught up in content and you ditch design. Focus on flash and you might slack on substance. Before you launch, step back for a look at the big picture,…

May the Fourth Be With You

Happy Star Wars Day! In recognition of May 4, we thought we’d share how Star Wars would be radically different if the Rebels had Sogolytics on their side. Plus we’re giving you the chance to win a $25 Amazon gift card! (more…)

Keeping Surveys Short – But Not TOO Short

When you design an online survey, there’s a temptation to ask respondents a lot of questions. After all, you surmise, this is your own opportunity to pick their brains! But people rarely are motivated to answer long surveys. How can you get all the data you need without chasing people…

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