Results for : Best Practices

Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers

Today's customers have complex expectations. Despite having a wide array of channels on which to voice their needs and concerns, they often feel unheard. In spite of the plethora of platforms on which brands attempt to connect, customers often feel unengaged. For customer experience leaders and business owners, the struggle…

Scary Good Clichés for Better Surveys and Fun

Heading into a dark wood with a sputtering flashlight and eerie movie playing doesn’t seem like it has much to do with surveys at all – but matching up these two seemingly disconnected topics can actually be a pretty spooky good time! Horror movie clichés have long been used in…

What is HX and Why Does it Matter?

When we discuss the Human Experience, we’re delving deep into the very essence of our existence. As technology and automation continue to redefine the way we live and work, more human interactions and care are needed. The landscape of our contemporary lives is characterized by an ever-accelerating pace of change,…

9 DEI Analytics Metrics You Should Be Tracking

You know we love metrics, but what we love even more are meaningful metrics that matter (and alliteration!). Today we drill down on DEI metrics. What are DEI analytics? DEI metrics are used to measure and evaluate the progress and effectiveness of diversity, equity, and inclusion initiatives within organizations. They…

Survey Metrics: Find Your Success Measurement

 Sogolytics · Survey Metrics: Find Your Survey Success Measurement | Sogolytics BlogCast Surveys are invaluable tools for gathering insights and feedback from your target audience. However, the true value of surveys lies in their ability to provide actionable data that can drive decision-making and improve strategies. To make the…

Juneteenth Check-in: How are Your DEI and Hiring Practices Looking?

Sogolytics · Juneteenth Check-In: How's Your DEI and Hiring Practices Looking? | Sogolytics BlogCast Juneteenth. A day that commemorates the emancipation of enslaved African Americans in the United States. It almost sounds like something made up. It’s 2023, yet we must look at what we’ve done – our achievements and…

How to Get the Survey Participation You Need

As business coach Tony Robbins says, “The quality of your life is determined by the quality of your questions.” Suppose you want to know what your customers think about your product or services or wish to improve employee satisfaction and retention. In that case, you should ask the right questions…

15 Must-Know Features to Boost Survey Response Rates

Sogolytics · 15 Must Know Features to Boost Survey Response Rates | Sogolytics Blogcast Rarely does a week go by without me getting a couple of surveys via email or text asking about my recent gym experience, doctor’s visit, neighborhood safety, job benefits satisfaction, diversity and equity issues, or how…

7 Data Security Tips for Patients

Meet Unsafe Urkel. He’s always doing the wrong things when it comes to securing his data. He’s that guy who writes his passwords on sticky notes and leaves them out in the open for anyone to see. Urkel likes to use the same password for everything and doesn’t think twice…

Protecting Consumers in a Data-Insecure World

Data breaches are terrifying -- most of all, perhaps, because they do happen -- despite the best efforts of cybersecurity professionals and other experts. Because data is one of today's most valuable commodities, companies have a responsibility to protect the personal information of their customers and employees. Failure to do…

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