Customer Experience

What is NPS & How to Measure It? [Detailed Guide]

Introduction: The Loyalty Economy Imagine a world where your customers aren’t just satisfied...

Sogolytics

May 12, 2025 | 13 MIN READ

Best Practices

Consulting

Consulting At Scale: Optimizing Success

Consultancy, unlike many other business models, is deeply rooted in personalized services and e...

Cherie Foo

January 18, 2024 | 8 MIN READ

Consulting

Customer Experience

Consulting Failures: What Not to Do

Consulting is a dynamic field that thrives on problem-solving, strategy, and collaboration. ...

Cherie Foo

January 11, 2024 | 9 MIN READ

Customer Experience

Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers

Today's customers have complex expectations. Despite having a wide array of channels on which t...

Ruma Malia

November 27, 2023 | 4 MIN READ

About Sogolytics

Best Practices

Scary Good Clichés for Better Surveys and Fun

Heading into a dark wood with a sputtering flashlight and eerie movie playing doesn’t seem li...

LeTeisha Newton

October 26, 2023 | 3 MIN READ

Customer Experience

Employee Engagement

What is HX and Why Does it Matter?

When we discuss the Human Experience, we’re delving deep into the very essence of our existen...

LeTeisha Newton

February 21, 2025 | 17 MIN READ

Best Practices

Employee Engagement

9 DEI Analytics Metrics You Should Be Tracking

You know we love metrics, but what we love even more are meaningful metrics that matter (and al...

LeTeisha Newton

August 2, 2023 | 6 MIN READ

Best Practices

Survey Types

Survey Metrics: Find Your Success Measurement

 Sogolytics · Survey Metrics: Find Your Survey Success Measurement | Sogolytics BlogCast ...

LeTeisha Newton

August 23, 2024 | 7 MIN READ

Employee Engagement

Juneteenth Check-in: How are Your DEI and Hiring Practices Looking?

Sogolytics · Juneteenth Check-In: How's Your DEI and Hiring Practices Looking? | Sogolytics ...

LeTeisha Newton

August 9, 2023 | 11 MIN READ

About Sogolytics

Best Practices

How to Get the Survey Participation You Need

As business coach Tony Robbins says, “The quality of your life is determined by the quality o...

Shrutika Desai

August 23, 2024 | 3 MIN READ