Results for : travel

6 Ways to Elevate Travel and Hospitality CX

Travel can be a transformative experience, bringing people closer to their inner selves with every new adventure. Travel gives people a break from the everyday, empowering them to explore the world on their terms and indulge the nomad within. Whether you’re traveling for business or pleasure, you’ll notice that travel…

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and reviews are for your business. Simply put: The more reviews you have (and particularly, the more positive reviews), the more bookings you get. No one wants to stay at a new property with 0 reviews—why play the role…

The Staying Power of Hospitality Reviews

Regardless of which industry you work in, reviews are good for business—that much is obvious. Online reviews influence purchase decisions—just imagine you're looking to buy a new phone. Wouldn't you first research what people are saying about the brand online? Reviews give you an idea of what to expect, helping…

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to please. Comfort. Affordability. Good service. Today’s guests want it all—and they’re not afraid to take to Twitter or Facebook to fire off a nasty review if and when a hotel misses the mark.…

Where Sogolytics is Going: Upcoming Events

For many, Labor Day weekend means the end of travel and summer adventures. For us, it's time to take this (re!)brand new Sogolytics show on the road! Here are a few of the events we're attending in Q3. NAFCU Congressional Caucus September 11-14, Washington, D.C. In a few weeks, we'll…

Listening to Traveler Feedback Today is Key to an Airline’s Success Tomorrow

It’s no secret that the aviation industry has been one of the sectors most impacted by the COVID-19 pandemic. Unprecedented health and safety concerns in combination with travel restrictions resulted in air traffic coming to a standstill and passengers deserting airports for several months. On top of that, Russian aggression in…

Travel, Reinvented: Top Travel and Tourism Trends to Keep in Mind

For some countries, travel is opening up, and with it, new concerns around what the future of travel will look like. The pandemic all but locked down the travel and tourism industry, which contributes to 10 percent of the global GDP. With COVID-19 vaccines becoming more commonplace and the economy…

S’More CX: How to Improve Camp Experience

If you're a regular reader of our Sogolytics blog, you'll notice that we spend a lot of time focusing on CX. Today, though, we're looking not at customer experience but a slightly different kind of CX. With summer well underway and the COVID-19 pandemic slowly coming to a close, summer…

Jet, Set, Go! Customer Experience in Travel and Tourism

Wanderlust is in the air. The world is ready to travel, and with changing travel guidelines in place, this is becoming increasingly possible. The travel and tourism industry was significantly disrupted in 2020. With COVID restrictions clamping down on travel, all the usual predictions went out the window and instead…

5 Tips for Air Travel This COVID/Holiday Season

Despite experts’ recommendations to avoid air travel this holiday season, millions of Americans will likely fly home this year out of practical necessity, adherence to tradition, or the need for familial contact that many of us have been missing. For those who do decide to fly home for the holidays,…

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