Results for : Trust

Building Patient Trust in AI Healthcare

Anna, a hardworking mother, was worried. Her little boy was not doing well. On top of that, the doctor was implementing new software to automate some parts of her boy's healthcare that she didn’t completely understand or trust. While signing the necessary medical forms, she couldn't help but notice a…

How to Balance Privacy and Personalization

Generic is out, custom is in, and customer experience is king. As a result, businesses today strive to provide tailored experiences that make customers feel like VIPs. However, customer privacy is also a top concern, and it's essential for businesses to navigate this delicate dance. In this article, we'll explore…

Building Customer Trust, Navigating Data Privacy

In today's digital age, where our personal information is constantly collected and shared, privacy has become a big concern for everyone. Many governments have also stepped in to protect customer data by passing privacy regulations. Think the General Data Protection Regulation (GDPR) in Europe and California-specific laws like the California…

Building Customer Trust: Marketing Your Privacy and Security Practices

Sogolytics · Building Customer Trust: Marketing Your Privacy and Security Practices | Sogolytics BlogCast Why do your customers choose to buy from you? If you thought, “because I have a great product that meets their needs”, you’d be surprised to learn that isn't enough anymore. Today, many consumers will only…

Unmasking the Secret to Authentic Feedback

Sogolytics · Unmasking the Secret to Authentic Feedback When Anya, the head of HR, finally got a chance to look at the team's feedback for their manager, she was surprised. Every review was a glowing recommendation relaying tales of feeling supported at work, being provided with professional development and growth…

Why Rebranding is Sometimes the Best Option

Your brand is the foundation of everything you do in your organization—from mission and vision statements to corporate culture and experiences for both your customers and employees (or at least it should be!). As a result, it can be terrifying to make major changes to your brand to take it…

Understanding the Impact of Storytelling on Customer Experience

Ready for a sad-but-true story? Trust for all sources of information have recently hit record lows, according to the Edelman Trust Barometer. The 21st annual survey of 33,000 respondents did find people trust business more than government in many countries, yet brands still have a lot of work to do.…

VACUL Ignite 2022: The Common Wealth of Credit Unions

One thing we love about partnering with credit unions is the value they place on providing outstanding experiences. Whether it's improving member experience or employee experience, creating new products and services to meet community needs, or growing understanding through education and development programs, credit unions know that experience matters. So,…

How to Put People First at Work: 6 Global Examples

Putting people first at work can improve productivity, increase employee engagement, and enhance customer service. All of which leads to greater profitability. It’s a win-win. But you’ll need to know how to put people first at work to leverage these benefits. This article shares examples from global organizations aiming to…

The Importance of Trust in Consumer Behavior

Consumers value trust when selecting the brands they’ll purchase from. Trust may be intangible, but it can be the most powerful motivator when a consumer is deciding whether or not to make a purchase. And is that consumer loses trust in your brand, he or she certainly won't be back.…

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