Customer Experience

Top CX Trends that Emerged in 2023

What would you consider your top priority when it comes to retaining customers and increasing c...

Ruma Malia

December 18, 2023 | 5 MIN READ

Customer Experience

Unleashing the Power of Customer-Centric Strategies

Things just aren’t what they used to be. Change itself isn't a bad thing, but the new digi...

LeTeisha Newton

December 11, 2023 | 6 MIN READ

About Sogolytics

Best Practices

Customer Experience

Building a Better VoC Program

"We hear you." "We're listening." "We get you." Marketing departments have churned out so ma...

Patrick Grieve

April 19, 2023 | 5 MIN READ

Best Practices

Customer Experience

General

8 Useful CX Metrics to Inform Your Strategy

Having a dedicated CX strategy is important for any company in a market that prioritizes experi...

LeTeisha Newton

June 3, 2022 | 9 MIN READ

Customer Experience

VoC and ROI: How can Voice of the Customer impact revenue?

Henry Ford famously (or infamously) said car buyers could have any color they wanted as long as...

Gordon Polovin

May 5, 2021 | 9 MIN READ