{"id":2067,"date":"2014-03-26T17:24:31","date_gmt":"2014-03-26T21:24:31","guid":{"rendered":"http:\/\/www.sogolytics.com\/blog\/?p=2067"},"modified":"2019-09-24T08:24:44","modified_gmt":"2019-09-24T12:24:44","slug":"surprise-our-online-survey-customers-switch-to-sogosurvey-from-really","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/surprise-our-online-survey-customers-switch-to-sogosurvey-from-really\/","title":{"rendered":"Surprise! Our Online Survey Customers Switch to Sogolytics from\u2026 Really?"},"content":{"rendered":"

We not only provide online surveys, we do them, too. Customer feedback helps us improve our services. The last survey we did knocked us for a loop and now, we get to brag (a little).<\/p>\n

<\/div>\n

On March 6, the customer support team launched a short survey dubbed Then&Now<\/i>. \"HappyDance\"<\/a>Sogolytics customers, both with free sign-ups and paid packages were asked four questions: 1. Which survey tool were you using before Sogolytics? <\/i>2. Why did you switch to Sogolytics? <\/i>3. Would you recommend Sogolytics to your colleagues and friends? <\/i>4. What can we do to help you better?<\/i><\/p>\n

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We were amazed to learn that a full half (50.32%) of our customers switched to Sogolytics from SurveyMonkey, the big online survey company. We didn\u2019t think it was that many.<\/p>\n

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Respondent A.C. Franco wrote, \u201cNo contest. Sogolytics gave me much more flexibility in design, analysis and survey administration. SurveyMonkey is good for a casual user- friendly interface etc. but doesn’t have the chops for an expert user.\u201d <\/i>We also read, from one of our professor clients (and this is just a snippet), \u201cI evaluated more than 10 survey products and by far Sogolytics has the best automatic reporting component, very easy to use and customize\u2026\u201d<\/i><\/p>\n

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In general, the most cited reasons for the switcheroo were access to more features on free accounts, more branding and customization, that they needed more reporting options, pricing (hey — nothing like those free student licenses and nonprofit upgrades), and that Sogolytics was easier to use.<\/p>\n

<\/div>\n

We knew that.<\/p>\n

<\/div>\n

Another 13% of customers switched to us from Qualtrics, Google Forms, SurveyGizmo, and others, while the remaining 37% of respondents were first-time users. Of customers who switched to Sogolytics from all other online survey tools, 92% said they would recommend us, and to the last question, \u201cWhat can we do to help you better?\u201d<\/em> only 5% submitted a reply. That tells us that we\u2019re doing a good job.<\/p>\n

<\/div>\n

Happy Dance!<\/p>\n

<\/div>\n

By Natasha Peterson, content producer and member of the Sogolytics blog team. To switcheroo to Sogolytics, go to https:\/\/www.sogolytics.com\/<\/a><\/em><\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

We not only provide online surveys, we do them, too. Customer feedback helps us improve our services. The last survey we did knocked us for a loop and now, we get to brag (a little). On March 6, the customer support team launched a short survey dubbed Then&Now. Sogolytics customers, both with free sign-ups and paid packages were asked four questions: 1. Which survey tool were you using before Sogolytics? 2. Why did you switch to Sogolytics? 3. Would you recommend Sogolytics to your colleagues and friends? 4. What can we do to help you better? We were amazed to learn that a full half (50.32%) of our customers switched to Sogolytics from SurveyMonkey, the big online survey company. We didn\u2019t think it was that many. Respondent A.C. Franco wrote, \u201cNo contest. Sogolytics gave me much more flexibility in design, analysis and survey administration. SurveyMonkey is good for a casual user- friendly interface etc. but doesn’t have the chops for an expert user.\u201d We also read, from one of our professor clients (and this is just a snippet), \u201cI evaluated more than 10 survey products and by far Sogolytics has the best automatic reporting component, very easy to use and customize\u2026\u201d In general, the most cited reasons for the switcheroo were access to more features on free accounts, more branding and customization, that they needed more reporting options, pricing (hey — nothing like those free student licenses and nonprofit upgrades), and that Sogolytics was easier to use. We knew that. Another 13% of customers switched […]<\/p>\n","protected":false},"author":11,"featured_media":5036,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,204,205],"tags":[176,105,128,60],"yoast_head":"\nOnline Survey Users Switch to Advanced Sogolytics From Other Companies<\/title>\n<meta name=\"description\" content=\"Fast-growing online survey provider, Sogolytics, learned that the majority their satisfied customers switched to them from other online survey tools.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/blog\/surprise-our-online-survey-customers-switch-to-sogosurvey-from-really\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Survey Users Switch to Advanced Sogolytics From Other Companies\" \/>\n<meta property=\"og:description\" content=\"Fast-growing online survey provider, Sogolytics, learned that the majority their satisfied customers switched to them from other online survey tools.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/blog\/surprise-our-online-survey-customers-switch-to-sogosurvey-from-really\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics Blog\" \/>\n<meta property=\"article:published_time\" content=\"2014-03-26T21:24:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-09-24T12:24:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2018\/12\/cust-4.png\" \/>\n\t<meta property=\"og:image:width\" content=\"487\" \/>\n\t<meta property=\"og:image:height\" content=\"714\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Natasha Peterson\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/surprise-our-online-survey-customers-switch-to-sogosurvey-from-really\/\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/surprise-our-online-survey-customers-switch-to-sogosurvey-from-really\/\",\"name\":\"Online Survey Users Switch to Advanced Sogolytics From Other Companies\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#website\"},\"datePublished\":\"2014-03-26T21:24:31+00:00\",\"dateModified\":\"2019-09-24T12:24:44+00:00\",\"author\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/2aaa56c7d9dd180a1e440ffd004b720a\"},\"description\":\"Fast-growing online survey provider, Sogolytics, learned that the majority their satisfied customers switched to them from other online survey tools.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/surprise-our-online-survey-customers-switch-to-sogosurvey-from-really\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/blog\/surprise-our-online-survey-customers-switch-to-sogosurvey-from-really\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/surprise-our-online-survey-customers-switch-to-sogosurvey-from-really\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Surprise! 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