{"id":2088,"date":"2014-04-07T11:19:52","date_gmt":"2014-04-07T15:19:52","guid":{"rendered":"http:\/\/www.sogolytics.com\/blog\/?p=2088"},"modified":"2026-06-02T02:39:42","modified_gmt":"2026-06-02T06:39:42","slug":"sogosurvey-customer-feedback-with-two-verys-too-cool","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/sogosurvey-customer-feedback-with-two-verys-too-cool\/","title":{"rendered":"Sogolytics: Customer Feedback with Two Very\u2019s\u2014Too Cool!"},"content":{"rendered":"<p>When we help our small business owners with customer feedback, support mode is on full throttle. We know what small-biz owners are up against because we\u2019re dependent on customer feedback, too. It\u2019s how we improve our product. That\u2019s why we were so pleased to receive this recommendation from a new, small business owner in Australia named Yanina. Yanina said:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<div id=\"attachment_2110\" style=\"width: 206px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2014\/04\/YS-LinkedIn-photo-II.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2110\" class=\" wp-image-2110 \" title=\"Customer Feedback\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2014\/04\/YS-LinkedIn-photo-II-242x300.jpg\" alt=\"Small business owners worldwide enjoy Sogolytics\" width=\"196\" height=\"243\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2014\/04\/YS-LinkedIn-photo-II-242x300.jpg 242w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2014\/04\/YS-LinkedIn-photo-II.jpg 560w\" sizes=\"auto, (max-width: 196px) 100vw, 196px\" \/><\/a><p id=\"caption-attachment-2110\" class=\"wp-caption-text\">Small business owners like Yanina use Sogolytics for market research.<\/p><\/div>\n<div class=\"div-minispacer\"><\/div>\n<p><i>&#8220;I\u2019m in the process of setting up my own start-up, and I came across Sogolytics when looking for an <a href=\"https:\/\/www.sogolytics.com\/online-survey-tool\/\">online survey<\/a> provider to help me with my primary market research.&#8221;\u00a0<\/i> Well, thank goodness she found us! I\u2019ve got to hand it to the SEO team. They\u2019re like pit bulls when it comes to keywords.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Back to Yanina:<i><\/i> <i>&#8220;I found SoGo to be a superior product to its competitors, even competitors that I had used in the past in my previous jobs.&#8221;<\/i> Mega-yes. Our latest customer survey confirmed that 68% of our users switched over to Sogolytics from other survey tools.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><i>&#8220;Their free membership offers more features compared to other competitors\u00a0<\/i><i>including basic branching. I signed up for the professional subscription because I needed question logic, advanced branching, and also advanced question design.\u00a0<\/i><i>I also had to translate my survey from English into Spanish. It was easy-to-do including the greetings for Spanish speakers.&#8221;<\/i> Bienvenido! Muchas gracias.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><i>&#8220;What I found more impressive was their customer service team. They replied to all my questions in a very, very* fast manner. I hope you enjoy using Sogolytics as much as I do. Cheers!&#8221;<\/i> You bet. Cheers all around.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>*There they are, the two very\u2019s.<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><i>By Natasha Peterson, content producer and member of the Sogolytics\u00a0blog\u00a0team.<\/i><\/p>\n<div class=\"div-spacer\"><\/div>\n<p>&nbsp;<\/p>\n<p>Are you ready for a superior, easy-to-use online survey? Try out Sogolytics for free at\u00a0<a href=\"https:\/\/www.sogolytics.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.sogolytics.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When we help our small business owners with customer feedback, support mode is on full throttle. We know what small-biz owners are up against because we\u2019re dependent on customer feedback, too. It\u2019s how we improve our product. That\u2019s why we were so pleased to receive this recommendation from a new, small business owner in Australia named Yanina. Yanina said: &#8220;I\u2019m in the process of setting up my own start-up, and I came across Sogolytics when looking for an online survey provider to help me with my primary market research.&#8221;\u00a0 Well, thank goodness she found us! I\u2019ve got to hand it to the SEO team. They\u2019re like pit bulls when it comes to keywords. Back to Yanina: &#8220;I found SoGo to be a superior product to its competitors, even competitors that I had used in the past in my previous jobs.&#8221; Mega-yes. Our latest customer survey confirmed that 68% of our users switched over to Sogolytics from other survey tools. &#8220;Their free membership offers more features compared to other competitors\u00a0including basic branching. I signed up for the professional subscription because I needed question logic, advanced branching, and also advanced question design.\u00a0I also had to translate my survey from English into Spanish. It was easy-to-do including the greetings for Spanish speakers.&#8221; Bienvenido! Muchas gracias. &#8220;What I found more impressive was their customer service team. They replied to all my questions in a very, very* fast manner. I hope you enjoy using Sogolytics as much as I do. Cheers!&#8221; You bet. Cheers all [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":5069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3,205,75,6],"tags":[102,216,258,60,67],"class_list":["post-2088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-sogo","category-feature","category-general","category-survey-types","tag-customer-feedback-survey","tag-customer-satisfaction","tag-customer-survey","tag-sogosurvey","tag-survey-response"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sogolytics: Market Research &amp; Customer Feedback for Small Business<\/title>\n<meta name=\"description\" content=\"Sogolytics supports small business with easy-to-use online surveys for market research and customer feedback. 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