Sign up today for a webinar<\/a> to learn how to use Sogolytics CX as the foundation of a comprehensive, consistent CX engagement program.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"News of bad customer service reaches more than twice as many ears as praise for a good service experience.\u00a0 \u00a0 \u00a0 \u00a0 Everybody\u2019s a critic. And these days, vocal critics will get noticed more than avid fans. In fact, studies show that twice as many people will hear about a bad customer service experience than a good one. With the popularity of social media and review sites, \u201ctwice as many\u201d is exponentially bad. In the old days, word of mouth had a limited range. Now, with customers shouting from their digital soapboxes, a complaint has the influence and reach of a round-the-clock PSA.\u00a0\u00a0 Customer Satisfaction Surveys (CSAT) and Net Promoter Score (NPS) surveys help you figure out who your critics are, flag issues in real time, and give you a chance to turn things around before customers take their complaints to the streets. But that\u2019s still not as effective as keeping customers happy in the first place. By proactively measuring customer satisfaction through a synchronized engagement program, you can steadily gather customer insights, troubleshoot service issues, and continually improve the customer experience. To help you do that, we developed Sogolytics CX, an easy-to-implement, multichannel survey solution to help you understand the customer experience. Using proven methodology and metrics, Sogolytics CX captures real-time customer satisfaction data for short term damage control, while automatically tracking and interpreting results for big-picture transformation. Sign up today for a webinar to learn how to use Sogolytics CX as the foundation of a […]<\/p>\n","protected":false},"author":19,"featured_media":5035,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[204],"tags":[176,264,217,60],"yoast_head":"\n
How Sogolytics can help you build a better customer service experience. - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"By proactively measuring customer satisfaction through a synchronized engagement program, you can steadily gather customer insights, troubleshoot service issues, and continually improve the customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/blog\/better-customer-service-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Sogolytics can help you build a better customer service experience. - Sogolytics Blog\" \/>\n<meta property=\"og:description\" content=\"By proactively measuring customer satisfaction through a synchronized engagement program, you can steadily gather customer insights, troubleshoot service issues, and continually improve the customer experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/blog\/better-customer-service-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics Blog\" \/>\n<meta property=\"article:published_time\" content=\"2017-10-18T15:15:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-06T10:19:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2018\/12\/cust-3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"487\" \/>\n\t<meta property=\"og:image:height\" content=\"714\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ann Heatherington\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/better-customer-service-experience\/\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/better-customer-service-experience\/\",\"name\":\"How Sogolytics can help you build a better customer service experience. - Sogolytics Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#website\"},\"datePublished\":\"2017-10-18T15:15:36+00:00\",\"dateModified\":\"2021-05-06T10:19:03+00:00\",\"author\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/a56d386384e2cf7f081b1eaa3d7b6628\"},\"description\":\"By proactively measuring customer satisfaction through a synchronized engagement program, you can steadily gather customer insights, troubleshoot service issues, and continually improve the customer experience.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/better-customer-service-experience\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/blog\/better-customer-service-experience\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/better-customer-service-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"How Sogolytics can help you build a better customer service experience.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/\",\"name\":\"Sogolytics Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sogolytics.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/a56d386384e2cf7f081b1eaa3d7b6628\",\"name\":\"Ann Heatherington\",\"description\":\"Wanna debate why the Oxford comma is\/isn't redundant? 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Everybody\u2019s a critic. And these days, vocal critics will get noticed more than avid fans. In fact, studies show that twice as many people will hear about a bad customer service experience than a good one. With the popularity of social media and review sites, \u201ctwice as many\u201d is exponentially bad. In the old days, word of mouth had a limited range. Now, with customers shouting from their digital soapboxes, a complaint has the influence and reach of a round-the-clock PSA.\u00a0\u00a0<\/span><\/p>\n