{"id":3920,"date":"2017-11-01T09:43:59","date_gmt":"2017-11-01T13:43:59","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=3920"},"modified":"2021-05-06T06:19:42","modified_gmt":"2021-05-06T10:19:42","slug":"how-dissatisfied-customers-really-feel","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/","title":{"rendered":"Discover how your dissatisfied customers really feel before it’s too late."},"content":{"rendered":"

For every dissatisfied customer who bothers to complain, 26 other customers remain silent.<\/b><\/p>\n

 <\/p>\n

<\/p>\n

\"DissatisfiedListen up. It\u2019s worth paying attention to dissatisfied customers \u2013 in fact, you can\u2019t afford not to. For every customer who complains, 26 more keep quiet. Since they so rarely speak up, the impressions of disgruntled customers become that much more valuable. They speak for dozens more who\u2019ve since moved on, most without ever saying goodbye.<\/span><\/p>\n

 <\/p>\n

To recalibrate your customer service, you need to know what your customers think. Taking a proactive stance and reaching out for feedback at the appropriate time strikes a powerful chord: a) you show them you\u2019re interested in their opinions, b) you turn unhappy people around in the moment, and c) you capture honest feedback. Listening to your customers can point to issues that may be driving people away.<\/span><\/p>\n

 <\/p>\n

Sogolytics CX<\/a> helps you get the conversation started with your customers and keep the lines of communication open. Having a process in place to address customer satisfaction head-on will help reduce churn and provide insights as to how to deliver better service, meet customers\u2019 needs, and exceed their expectations.<\/span><\/p>\n

 <\/p>\n

Learn more about how Sogolytics CX can help you connect with your dissatisfied customers and keep the rest happy.\u00a0Sign up today<\/a>\u00a0for an upcoming webinar.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

For every dissatisfied customer who bothers to complain, 26 other customers remain silent.  <\/p>\n","protected":false},"author":19,"featured_media":5035,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[204],"tags":[280,60,62],"yoast_head":"\nDiscover how your dissatisfied customers really feel before it's too late. - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"What do your dissatisfied customers really feel about your brand? Discover what your customers are thinking before it's too late. Sogolytics can help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Discover how your dissatisfied customers really feel before it's too late. - Sogolytics Blog\" \/>\n<meta property=\"og:description\" content=\"What do your dissatisfied customers really feel about your brand? Discover what your customers are thinking before it's too late. Sogolytics can help.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics Blog\" \/>\n<meta property=\"article:published_time\" content=\"2017-11-01T13:43:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-06T10:19:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2018\/12\/cust-3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"487\" \/>\n\t<meta property=\"og:image:height\" content=\"714\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ann Heatherington\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/\",\"name\":\"Discover how your dissatisfied customers really feel before it's too late. - Sogolytics Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#website\"},\"datePublished\":\"2017-11-01T13:43:59+00:00\",\"dateModified\":\"2021-05-06T10:19:42+00:00\",\"author\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/a56d386384e2cf7f081b1eaa3d7b6628\"},\"description\":\"What do your dissatisfied customers really feel about your brand? Discover what your customers are thinking before it's too late. Sogolytics can help.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Discover how your dissatisfied customers really feel before it’s too late.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/\",\"name\":\"Sogolytics Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sogolytics.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/a56d386384e2cf7f081b1eaa3d7b6628\",\"name\":\"Ann Heatherington\",\"description\":\"Wanna debate why the Oxford comma is\/isn't redundant? No? Well, when you do, Ann is ready. Her fave things: Words. Traveling. Any beach. Rescue animals. Our planet. House music. Pittsburgh Steelers. Being right.\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/author\/aheatherington\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Discover how your dissatisfied customers really feel before it's too late. - Sogolytics Blog","description":"What do your dissatisfied customers really feel about your brand? Discover what your customers are thinking before it's too late. Sogolytics can help.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/","og_locale":"en_US","og_type":"article","og_title":"Discover how your dissatisfied customers really feel before it's too late. - Sogolytics Blog","og_description":"What do your dissatisfied customers really feel about your brand? Discover what your customers are thinking before it's too late. Sogolytics can help.","og_url":"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/","og_site_name":"Sogolytics Blog","article_published_time":"2017-11-01T13:43:59+00:00","article_modified_time":"2021-05-06T10:19:42+00:00","og_image":[{"width":487,"height":714,"url":"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2018\/12\/cust-3.png","type":"image\/png"}],"author":"Ann Heatherington","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/","url":"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/","name":"Discover how your dissatisfied customers really feel before it's too late. - Sogolytics Blog","isPartOf":{"@id":"https:\/\/www.sogolytics.com\/blog\/#website"},"datePublished":"2017-11-01T13:43:59+00:00","dateModified":"2021-05-06T10:19:42+00:00","author":{"@id":"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/a56d386384e2cf7f081b1eaa3d7b6628"},"description":"What do your dissatisfied customers really feel about your brand? Discover what your customers are thinking before it's too late. Sogolytics can help.","breadcrumb":{"@id":"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sogolytics.com\/blog\/how-dissatisfied-customers-really-feel\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Discover how your dissatisfied customers really feel before it’s too late."}]},{"@type":"WebSite","@id":"https:\/\/www.sogolytics.com\/blog\/#website","url":"https:\/\/www.sogolytics.com\/blog\/","name":"Sogolytics Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sogolytics.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/a56d386384e2cf7f081b1eaa3d7b6628","name":"Ann Heatherington","description":"Wanna debate why the Oxford comma is\/isn't redundant? No? Well, when you do, Ann is ready. Her fave things: Words. Traveling. Any beach. Rescue animals. Our planet. House music. Pittsburgh Steelers. Being right.","url":"https:\/\/www.sogolytics.com\/blog\/author\/aheatherington\/"}]}},"_links":{"self":[{"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/posts\/3920"}],"collection":[{"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/comments?post=3920"}],"version-history":[{"count":17,"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/posts\/3920\/revisions"}],"predecessor-version":[{"id":50008,"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/posts\/3920\/revisions\/50008"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/media\/5035"}],"wp:attachment":[{"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/media?parent=3920"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/categories?post=3920"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sogolytics.com\/blog\/wp-json\/wp\/v2\/tags?post=3920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}