{"id":47736,"date":"2020-05-18T23:00:24","date_gmt":"2020-05-19T03:00:24","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=47736"},"modified":"2020-05-18T23:00:24","modified_gmt":"2020-05-19T03:00:24","slug":"how-to-launch-a-new-customer-survey","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/how-to-launch-a-new-customer-survey\/","title":{"rendered":"How to Launch a New Customer Survey"},"content":{"rendered":"<p>New customers are always welcome, but that welcome shouldn&#8217;t stop once the deal is closed. Keep the good feelings and clear communication strong from the beginning of the customer journey and you&#8217;re much more likely to see customers stick around for the long term.<\/p>\n<p>&nbsp;<\/p>\n<p>To identify any trouble spots that could cause early friction and to understand what your customers appreciate, here&#8217;s a quick rundown of how to launch a new customer survey.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/WIRqVmdQZ9I\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Ready to welcome new customers?<\/strong>\u00a0<a href=\"https:\/\/www.sogolytics.com\/customer-experience-platform\/\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about SoGoCX<\/a>\u00a0and improve customer experience from the start.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New customers are always welcome, but that welcome shouldn&#8217;t stop once the deal is closed. Keep the good feelings and clear communication strong from the beginning of the customer journey and you&#8217;re much more likely to see customers stick around for the long term. &nbsp; To identify any trouble spots that could cause early friction and to understand what your customers appreciate, here&#8217;s a quick rundown of how to launch a new customer survey. &nbsp; &nbsp; &nbsp; &nbsp; Ready to welcome new customers?\u00a0Learn more about SoGoCX\u00a0and improve customer experience from the start.<\/p>\n","protected":false},"author":15,"featured_media":45540,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[204,6],"tags":[373,176,258,351,462,370],"class_list":["post-47736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experiences","category-survey-types","tag-customer-churn","tag-customer-experience-2","tag-customer-survey","tag-cx","tag-new-customer","tag-onboarding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Launch a New Customer Survey - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"Roll out a new customer survey and start collecting valuable insights that will keep new customers around for the long run. 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