{"id":48439,"date":"2020-08-18T09:15:48","date_gmt":"2020-08-18T13:15:48","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=48439"},"modified":"2023-06-02T02:45:49","modified_gmt":"2023-06-02T06:45:49","slug":"qualitative-vs-quantitative-research","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/qualitative-vs-quantitative-research\/","title":{"rendered":"Qualitative vs. Quantitative Research &#8211; Is it really a contest?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Accumulation and analysis of data are key revenue drivers in modern times. It helps businesses create better customer and employee experiences. There&#8217;s little doubt that digitally organized information can change the face of company operations. Anyone involved in the field inevitably comes up against quantitative and qualitative research usefulness, methods, and applicability. This article aims at clarifying the differences and complimentary benefits of each category.<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>So what is quantitative research?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Quantitative research is pretty much up-and-down, black-and-white in nature with narrow latitude for analysts to use their imagination. Most researchers err on the side of quantitative analysis because it&#8217;s easier to derive, develop, and present. It provides room to construct tables, graphs, and infographics, that zone in on proving or disproving a preconceived theory. <\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>The troubling questions are twofold:<\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Was the theory a good one to begin with?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If the argument falls away on the quantitative evidence, what takes its place?<\/span><\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-4.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-48443 size-large\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-4-1024x729.jpg\" alt=\"A open laptop showing some research insight\" width=\"1024\" height=\"729\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-4.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-4-300x214.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-4-768x547.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-4-50x36.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<div class=\"div-spacer\"><\/div>\n<p><span style=\"font-weight: 400;\">The answer to question 1 is nothing &#8211; it&#8217;s a dead end. <\/span><span style=\"font-weight: 400;\">To question 2, it boils down to this: <\/span><span style=\"font-weight: 400;\">Even disproved notions have a silver lining in the gloom and doom of disappointment. Without added qualitative back-up, few projects get off the ground.<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>So what is qualitative research?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Numbers can give you only so much. That&#8217;s where qualitative research slips into the equation. It throws substantially more light on the numerical trends by providing insight into customer and employee reasons, opinions, and motivations that fuel actions in the real world. We need to know what&#8217;s happening, of course, but why the statistics emerged as they did may be far more groundbreaking. When it comes down to building a qualitative research framework, inference is more important than exactness &#8211; intimation more helpful than pinpoint accuracy.<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>The difference between qualitative and quantitative research<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Qualitative research opens up a world in which researchers have access to the emotions and thoughts that spur people to do what they do. If groups with buying power think and feel the same way most of the time, given a set of circumstances, you have the makings of a marketplace. If you can get into their hearts and minds, you&#8217;re on an excellent path to predicting behavior.\u00a0<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><span style=\"font-weight: 400;\">Here&#8217;s the thing:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Thinking of it as a contest is misleading &#8211; the methodologies are actually on the same team &#8211; a relay team.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quantitative research, once it has run as fast or as far as it can, hands the baton over to Qualitative Research for the final leg of the journey.<\/span><\/li>\n<\/ul>\n<h2><strong>When to use qualitative and quantitative research methods<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">&#8220;When&#8221; is the keyword, not if. While qualitative research can seem like more work to analyze, enterprises that benefit from qualitative surveys will tell you that participants&#8217; own words add significant depth to the raw statistics. <\/span><span style=\"font-weight: 400;\">To be proficient at this critical aspect of research, you need to:<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understand the value of small group interactions, commonly known as focus groups.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be ready to apply single-person in-depth interviews to get to the crux of some human motivations.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hire interviewers who can simulate the interviewee&#8217;s environment when designing questionnaires, even though they live in different realities.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Methodically chronicle respondents&#8217; inner feelings and thoughts in video, audio, or written formats.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Appreciate the usefulness of customer experience (CX) and user experience (UX) obstructions under controlled conditions.\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-48442 size-large\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-3-1024x683.jpg\" alt=\"Employees discussing\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-3.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-3-300x200.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-3-768x512.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-3-600x400.jpg 600w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-3-50x33.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<div class=\"div-spacer\"><\/div>\n<p><span style=\"font-weight: 400;\">Let&#8217;s put it this way. Whenever a solution rests on open-mindedness, behavioral exploration, and a deeper understanding of why the statistically verified trends are the way they are, qualitative research solutions are essential. They are a fundamental ingredient of the <\/span><a href=\"https:\/\/www.sogolytics.com\/blog\/how-to-use-data-to-improve-customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">data to improve customer experience<\/span><\/a>.<span style=\"font-weight: 400;\"> It<\/span><span style=\"font-weight: 400;\"> adds depth and breadth to any research program, relieving it from the more sterile treatment of purely statistical conclusions.<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>How to find the right balance between the two methodologies?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">We have outlined the benefits of qualitative research at length. The negatives are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Timelines are lengthy<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Research resources and skills are costly to access.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The antagonists frequently attack it because the sample sizes are significantly smaller than traditional quantitative surveys. Therefore, they cast doubt on the veracity of the conclusions.\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-48441 size-large\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-2-1024x914.jpg\" alt=\"A weighing scale\" width=\"1024\" height=\"914\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-2.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-2-300x268.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-2-768x686.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-2-50x45.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<div class=\"div-spacer\"><\/div>\n<p><span style=\"font-weight: 400;\">Advocates for qualitative research point out that trained interviewers create reliable results based on their ability to remove subjectivity from the process. There&#8217;s no final answer to the debate, except that if qualitative research failed to produce valuable insight, it would be a defunct strategy by now. Instead, it&#8217;s a growing discipline and very much part of the research conversation.\u00a0<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>So, what do we do?<\/strong><\/h2>\n<p>Want to understand the complexity of opportunities provided by any <a href=\"https:\/\/www.sogolytics.com\/market-research-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">market research survey tool<\/a> in an organization&#8217;s armory?\u00a0<span style=\"font-weight: 400;\">The following questions help one to measure the balance between quantitative and qualitative tools before the research begins:<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How important is it to know the customer&#8217;s emotional connection to the brand?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is mapping the CX vital to removing obstacles toward a buy action and beyond?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To what extent does customer support create value for our brand and selling proposal? If extensive, can agent indifference or lack of training create substantial headwinds in the customer journey?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How sure is the management of all the features attached to the product or service under scrutiny? Is the company over- or under-selling? Where and Why?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What is the tone and language connected to word-of-mouth discussion around the brand? Is it tinged with disappointment, frustration, or even anger on the one end, or elation, smiles, and satisfaction on the other?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What do we do with neutrality &#8211; no opinion one way or another?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In this digital era, it&#8217;s not enough to know that website visitors are bouncing. Why are they bouncing? What keeps them engaged in our message? With most businesses increasing their online presence, responses to these questions are integral to success.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Marketing dynamics overflow into the employee ranks. How is the staff feeling about things and their contribution to the company&#8217;s vision and missions? Demotivated employees tie in closely to customer churn.<\/span><\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-48440 size-large\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-1-1024x683.jpg\" alt=\"Two employees mentioning something on a Whiteboard holding a laptop in one hand\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-1.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-1-300x200.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-1-768x512.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-1-600x400.jpg 600w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/08\/Blog-1-50x33.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<div class=\"div-spacer\"><\/div>\n<p><span style=\"font-weight: 400;\">One thing\u2019s for sure &#8211; Qualitative vs Quantitative Research is not a contest. They\u2019re two sides of the same coin.<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>How Sogolytics&#8217;s research survey tool can help gather the data\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Don&#8217;t underestimate the marketing skills around the combination of quantitative and qualitative research. It&#8217;s not only the degree of each discipline that counts but the timing of each. Optimal integration depends on being at the right place at the right time, and that also goes for market research.\u00a0<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><span style=\"font-weight: 400;\">Recognizing the immense value of an organized marketing research program is the first big step. In that case, it&#8217;s time for you to consider partnering with Sogolytics. The company is a dedicated customer and employee experience consultant able to zone in on the industry&#8217;s most penetrating survey tools. Sogolytics is involved 24\/7\/365 to help businesses in the SMB category, and enterprise-class alike get the answers to their most searching questions. They do it by anticipating the &#8220;whys&#8221; for every quantitative metric to get things across the finish line. Taking the guesswork out of EX and CX research requires professional expertise. Sogolytics is up for the job.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Accumulation and analysis of data are key revenue drivers in modern times. It helps businesses create better customer and employee experiences. There&#8217;s little doubt that digitally organized information can change the face of company operations. Anyone involved in the field inevitably comes up against quantitative and qualitative research usefulness, methods, and applicability. This article aims at clarifying the differences and complimentary benefits of each category. So what is quantitative research? Quantitative research is pretty much up-and-down, black-and-white in nature with narrow latitude for analysts to use their imagination. Most researchers err on the side of quantitative analysis because it&#8217;s easier to derive, develop, and present. It provides room to construct tables, graphs, and infographics, that zone in on proving or disproving a preconceived theory. The troubling questions are twofold: Was the theory a good one to begin with? If the argument falls away on the quantitative evidence, what takes its place? The answer to question 1 is nothing &#8211; it&#8217;s a dead end. To question 2, it boils down to this: Even disproved notions have a silver lining in the gloom and doom of disappointment. Without added qualitative back-up, few projects get off the ground. So what is qualitative research? Numbers can give you only so much. That&#8217;s where qualitative research slips into the equation. It throws substantially more light on the numerical trends by providing insight into customer and employee reasons, opinions, and motivations that fuel actions in the real world. We need to know what&#8217;s happening, of course, [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":45540,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[62,412],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qualitative vs. Quantitative Research - Is it really a contest? - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"Can&#039;t decide if qualitative or quantative research is better for your company? 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