{"id":48551,"date":"2020-09-05T10:33:56","date_gmt":"2020-09-05T14:33:56","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=48551"},"modified":"2023-06-01T03:13:52","modified_gmt":"2023-06-01T07:13:52","slug":"psychographic-segmentation-a-vital-component-of-market-segmentation-studies","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/psychographic-segmentation-a-vital-component-of-market-segmentation-studies\/","title":{"rendered":"Psychographic Segmentation &#8211; A vital component of market segmentation studies"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Defining psychographic segmentation as part of the extensive <\/span><span style=\"font-weight: 400;\">marketing segmentation <\/span><span style=\"font-weight: 400;\">landscape is like a day-trip through the countryside, with scenery changing every couple of hours. The experience is one of merging vistas, each one different in its own right. The most obvious market segmentation exercises are undoubtedly geographic and <\/span><span style=\"font-weight: 400;\">demographic segmentation<\/span><span style=\"font-weight: 400;\"> analysis arenas. They are descriptive and revealing in so many respects. However, where people live and what they look like, leaves gaps.<\/span> <b><i>It doesn\u2019t tell you why they behave the way they do.\u00a0<\/i><\/b><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><span style=\"font-weight: 400;\">If you could psychoanalyze every customer &#8211; discover the inner thought and emotional drivers of their actions &#8211; it would be the most profound psychological segmentation anyone could ever do. It\u2019s possible &#8211; take a B2B situation with one customer, for example:<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><span style=\"font-weight: 400;\">Imagine a company putting out tenders for a vast factory construction estimated at around $30 million. It\u2019s a single company embarking on a lone project. Nonetheless, its magnitude marks it as a viable market segment, warranting detailed psychoanalysis of all the involved decision-makers.\u00a0<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><span style=\"font-weight: 400;\">However, when hundreds, thousands, and millions of customers are under the psychographic segmentation spotlight, the challenge is far more complicated. In such cases, we have to assume that there&#8217;s a commonality of purpose governing buying behavior. If that&#8217;s true (and it usually is), we have the challenging task of discovering the forces that create the commonality.<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-48553 size-large\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-1-1024x652.jpg\" alt=\"A dollar bill in a shape of a brain\" width=\"1024\" height=\"652\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-1.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-1-300x191.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-1-768x489.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-1-50x32.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>What is Psychographic Segmentation, and how does it differ from Behavioral Segmentation?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Psychographic segmentation is the <\/span><a href=\"https:\/\/www.sogolytics.com\/blog\/why-conduct-online-marketing-research-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">market research<\/span><\/a><span style=\"font-weight: 400;\"> study of the &#8220;why.&#8221; More specifically, why people, demographically defined, living in the geographically targeted marketplaces, act the way they do. Behavioral segmentation is a close cousin, where we group people whose actions are the same into segments. The latter sections off by the observed activities; psychographic segmentation divides respondents into groups with the same underlying motivations.\u00a0<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><strong>A case study that illustrates the primary differences<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Two &#8220;in-their-fifties,&#8221; caucasian family men (Demographic Segmentation), living in the Dallas upper-middle-class suburbs (Geographic Segmentation), order more or less the same mountain bike on Amazon (Behavioral Segmentation). At all three levels of breakdown, they look practically identical.\u00a0<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><span style=\"font-weight: 400;\">A psychographic segmentation exercise broke the illusion.\u00a0<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It uncovered that one man bought the bike for his son as a birthday gift.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The other bought it for his own use as an exercise option.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Further investigation found that there are numerous Dallas male residents with the same characteristics connecting to both of these psychographic profiles &#8211; exercising and giving friends and family extravagant gifts from the same product category.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Thus, there&#8217;s an emergence of two psychographic segmentation opportunities for the distributors of mountain bikes. The promotional messages, of course, must be different in each case.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It got more intriguing when studies found that a significant number of middle-aged men in Dallas and other Texas cities function in both psychographic segments simultaneously &#8211; exercising and gifting.<\/span><\/li>\n<\/ul>\n<h2><strong>What impacts this group&#8217;s behavior?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Ask yourself, who or what influences the target group&#8217;s behavior? Here are some ideas:\u00a0<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Educators<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Social affiliations &#8211; clubs, friends, and associations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Upward mobility &#8211; designations you aspire to<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Notions and principles taught to you by parents since early childhood<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Opinions of your peers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hobbies, sports, religious and cultural orientations.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">One&#8217;s boss in a B2B situation or the tech fundis in another department that know the ins and outs of a product&#8217;s intricate workings<\/span><\/li>\n<\/ul>\n<p><b>With so many ingredients in the mix, <\/b><span style=\"font-weight: 400;\">psychographic market segmentation is not as linear as geographic or demographic segmentation. It requires the employment of sophisticated psychographic segmentation survey technologies and tools to probe people&#8217;s minds.\u00a0<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><span style=\"font-weight: 400;\">We recommend harnessing the assistance of companies like Sogolytics, a company in the thick of psychographic segmentation and all that it entails. Your psychographic segmentation goals will eventually boil down to investigating and interpreting the following:<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How your products and services register mentally and emotionally with your targeted customers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Where your offered benefits fit into your customer&#8217;s lifestyles<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The most significant pain points your marketing package addresses<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Determining whether or not you can reduce or erase pain better than your competitors<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowing who&#8217;s getting in the way of a buy action &#8211; decision influencer, perhaps, or someone on your team?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Psychographic segmentation lies at the root of customer experience (CX), customer journey mapping, and every touchpoint that it involves.\u00a0<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-48555 size-large\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-2-1024x683.jpg\" alt=\"An image of artificial brain\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-2.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-2-300x200.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-2-768x512.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-2-600x400.jpg 600w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-2-50x33.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>Psychographic segmentation is arguably the most penetrating competitive tool available to marketers today.<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Customer churn erodes a company&#8217;s ROI as prolifically as termites eat into wood structures. Studies show that it takes converting five prospects (or more) to the customer ranks to make up for one loyal customer&#8217;s lost business. You better believe that something went emotionally or mentally off the rails to send a stalwart customer into the competitor&#8217;s camp. Perhaps it&#8217;s happening a lot, and if so, you should know about it.<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><span style=\"font-weight: 400;\">Conversely, customer retention is the name of the game. Holding onto and building established customer business. What are you doing right that keeps them in place? Healthy profitability aligns with excellent customer relationships.<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Examples of Psychographic Segmentation<\/h2>\n<p><span style=\"font-weight: 400;\">The following feedback examples from survey data at different times have revealed that Psychographic segmentation uncovers:<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li style=\"font-weight: 400;\"><b>Emotional Stress &#8211; <\/b><span style=\"font-weight: 400;\">A customer service call to an AT&amp;T agent supposedly resolved a $25.30 account discrepancy. It popped up again &#8211; this time with a late payment charge added in. Three more calls, with an escalation, never concluded the matter. The customer, with AT&amp;T for 14 years, switched to T-Mobile. A feedback survey probing the reason, elicited the following &#8211; &#8220;&#8230;frustrated until I was almost crying. When I got to around eight hours on the phone in total, one agent pushing me to the next &#8211; that was the last straw.&#8221;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Peer Pressure &#8211; <\/b><span style=\"font-weight: 400;\">A sales enablement specialist bought his first Mac after using a Dell for years. He attributed it to &#8220;&#8230;my workmates&#8217; accolades about how well it was working for them.&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Boredom &#8211; <\/b><span style=\"font-weight: 400;\">After switching to another restaurant, a regular customer said, &#8220;It was like eating at home. No change in menu, I wanted a variety for a change.&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Fashion influence &#8211; <\/b><span style=\"font-weight: 400;\">A couple explained why they spent more for less space when buying their retirement home. &#8220;We were always traditional, but we love the minimalist concepts we&#8217;ve seen around the neighborhood. Clean cut, modern materials, more expensive, but it&#8217;s worth it to declutter and throw off the old baggage.&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Fear &#8211; <\/b><span style=\"font-weight: 400;\">&#8220;With COVID-19, we are staying at home more, venturing out less. We don&#8217;t shop in malls or eat out. Everything is a curb-side pickup or Amazon Delivery. The Internet is now my umbilical cord.&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Distrust &#8211; <\/b><span style=\"font-weight: 400;\">&#8220;I ordered my Peloton, and things were great for a while. You can&#8217;t ride it without cleats. Unhooking them every time creates heavy stress on the shoe. The cleats stripped after only two months, and I found out that the guarantee on the shoes is only one month. They cost close to $125 at a time. There are ways to preserve them better, like leaving them connected to the pedals, but I didn&#8217;t realize that until too late. Peloton never gave out any advice on this. What&#8217;s the next bike breakdown that&#8217;s going to cost me big? One month&#8217;s guarantee on the shoes is a rip-off knowing the issue as I describe it.&#8221;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Psychographic segmentation focus groups identified that a massive influence on our actions connects to <\/span><b>Personality Type:\u00a0<\/b><\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li style=\"font-weight: 400;\"><b>Neuroticism &#8211; <\/b><span style=\"font-weight: 400;\">There are huge groups of people that reflect emotional imbalance, and mood swings. Knowing who they are is crucial for certain medication manufacturers with FDA approval. The benefits of the product, in this instance, must connect to the mental pain with less side effects.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Extroverts<\/b><span style=\"font-weight: 400;\"> &#8211; There are thousands of people in this category. Individuals that go out of their way to be noticed and display unusual but socially accepted behavior. They are often the opinion leaders, life of the party, and they attend many of them. Their clothes are a little outlandish, as are their autos, jewelry, hairstyles, and personal accessories. Entire markets drive on the energy of extroverts.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Introverts &#8211; <\/b><span style=\"font-weight: 400;\">Don&#8217;t try extrovert marketing on the introverts of this world. They value privacy and anonymity. Security, and seclusion are priorities at home and the office. They buy many products to preserve the peace-and-quiet they work hard to secure.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Personality types are almost endless<\/b><span style=\"font-weight: 400;\"> and overlapping, including groups of people who are &#8220;Agreeable, disagreeable, creative, open-books, closed-books, ambitious, unambitious\u201d &#8211; the list goes on.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If your product or service steers towards a personality type, you&#8217;re on the psychographic segmentation bandwagon for sure. Investigate it, don&#8217;t underestimate its power, and do everything you can to get your brand into its circle of influence.<\/span><\/p>\n<div class=\"div-spacer\"><\/div>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-48556 size-large\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-3-1024x683.jpg\" alt=\"Painted eggs with different smileys\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-3.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-3-300x200.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-3-768x512.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-3-600x400.jpg 600w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/09\/Psycho-3-50x33.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2><strong>Lifestyle, opinions, and social pressure &#8211; Psychographic factors<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The examples above indicate that we are not genuinely free agents. Our neighbors, workmates, aspiration groups, political leaning, health concerns, self-images, and more converge to push our activities in specific directions. These psychographic influences and pressures range from moderate to extreme. However, knowing what they are can be severely differentiating. How do we get to see them in plain view?<\/span><\/p>\n<div class=\"div-minispacer\"><\/div>\n<ol>\n<li style=\"font-weight: 400;\"><b>Analyze activities and draw inferences.<\/b><span style=\"font-weight: 400;\"> This is the focus of behavioral segmentation. It doesn&#8217;t get into the &#8220;whys&#8221; but instead establishes a notion that spotlighting populations by reactions to promotions and special offers may make &#8220;knowing why&#8221; not all that important. For example, Macy&#8217;s targeted Boca Raton upper-income residents of both genders, thirty-five, and over, with friends &amp; family 40%-off sales every three months based on the observed sharp reaction to this activity (i.e., big sale responsiveness) every time.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>The problem is when the activity changes without warning.<\/b><span style=\"font-weight: 400;\"> That&#8217;s when psychographic segmentation kicks in with all cylinders firing. First, try surveys structured along the lines of the Likert Scale model, or possibly customized quizzes. Sogolytics knows what works best in which situation. These can take you quite far into the motivational framework of customer groups.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Standardized methodologies go only so far.<\/b><span style=\"font-weight: 400;\"> The next step is working with small group interviews (focus groups), or better still, individual interactions with trained consultants. However, it comes at a price requiring specialist skills<\/span> <span style=\"font-weight: 400;\">to ensure that the feedback represents the group and to interview in a penetrating manner. Ask yourself this &#8211; does this interview talk for customers with similar demographics and behavioral patterns?\u00a0<\/span><\/li>\n<\/ol>\n<h2><strong>Talk to Sogolytics about psychographic segmentation<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">If ever market segmentation called for specialized input, it&#8217;s in the psychographic segmentation category. The Sogolytics team will assess each situation and structure the right questions and projects to get into the minds and souls of your customers along every touchpoint on the <\/span><a href=\"https:\/\/www.sogolytics.com\/blog\/what-is-customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">customers&#8217; journey<\/span><\/a><span style=\"font-weight: 400;\">. Likert scale questions, survey templates, and rverything you require in the psychographic segmentation field rests in the Sogolytics resource pool.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Defining psychographic segmentation as part of the extensive marketing segmentation landscape is like a day-trip through the countryside, with scenery changing every couple of hours. The experience is one of merging vistas, each one different in its own right. The most obvious market segmentation exercises are undoubtedly geographic and demographic segmentation analysis arenas. They are descriptive and revealing in so many respects. However, where people live and what they look like, leaves gaps. It doesn\u2019t tell you why they behave the way they do.\u00a0 If you could psychoanalyze every customer &#8211; discover the inner thought and emotional drivers of their actions &#8211; it would be the most profound psychological segmentation anyone could ever do. It\u2019s possible &#8211; take a B2B situation with one customer, for example: Imagine a company putting out tenders for a vast factory construction estimated at around $30 million. It\u2019s a single company embarking on a lone project. Nonetheless, its magnitude marks it as a viable market segment, warranting detailed psychoanalysis of all the involved decision-makers.\u00a0 However, when hundreds, thousands, and millions of customers are under the psychographic segmentation spotlight, the challenge is far more complicated. In such cases, we have to assume that there&#8217;s a commonality of purpose governing buying behavior. If that&#8217;s true (and it usually is), we have the challenging task of discovering the forces that create the commonality. What is Psychographic Segmentation, and how does it differ from Behavioral Segmentation? Psychographic segmentation is the market research study of the &#8220;why.&#8221; More specifically, why [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":5081,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[194],"tags":[19,529,48,150],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Psychographic Segmentation - A vital component of market segmentation studies - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"The next step in effective marketing? Psychographic segementation. 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