{"id":49046,"date":"2020-11-21T08:24:58","date_gmt":"2020-11-21T13:24:58","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=49046"},"modified":"2025-02-08T06:07:43","modified_gmt":"2025-02-08T11:07:43","slug":"3-critical-mistakes-companies-make-with-employee-experience-software","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/3-critical-mistakes-companies-make-with-employee-experience-software\/","title":{"rendered":"3 Critical Mistakes Companies Make with Employee Experience Software"},"content":{"rendered":"<p>The world of Human Resources is filled with caring people who want to do the best for their teams. Still, the overwhelming range of responsibilities &#8212; no other profession seems to have so many generalists required to be specialists in everything they encounter! &#8212; means that HR leaders are often bogged down by the details and unable to spend enough time and attention focusing on strategies to grow employee engagement.<\/p>\n<p>&nbsp;<\/p>\n<p>Enter EX software. For large enterprises and even for smaller teams, experience management tools can be a lifesaver. Automating simple but redundant tasks, providing systematic tracking, and improving workflows with other tools &#8212; the more of the automated work that the solution can handle, the more the HR professional is free to deal with the human side of things, right?<\/p>\n<p>&nbsp;<\/p>\n<p>While it&#8217;s absolutely true that EX software can be a gamechanger, watch out for these three critical mistakes companies make in choosing the right platform.<\/p>\n<p>&nbsp;<\/p>\n<h2>Three EX Software Mistakes<\/h2>\n<p>Catch the complete conversation on this topic from our recent webinar, then catch up on the follow-up action items below!<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/fnOfcZ4sj4g\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>1: Inability to collect real-time feedback<\/h2>\n<p>Watch out for these &#8220;Bad EX&#8221; warning signs:<\/p>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">The cookie cutter approach\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">causes\u00a0<a href=\"https:\/\/www.sogolytics.com\/blog\/stop-the-churn-employee-satisfaction-and-retention-rates\/\">employee churn<\/a>\u00a0<\/span>\u200b\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">&#8220;Occasional listening&#8221;\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">prompts\u00a0employees to look\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">elsewhere\u00a0(review sites&#8230;)<\/span><\/li>\n<\/ul>\n<p>Ensure that your EX software:<\/p>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"1170\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-usefontface=\"true\" data-contrast=\"none\">Allows you to\u00a0customize\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">your\u00a0questions, your delivery, and\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">your\u00a0analysis<\/span>\u200b\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"1170\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-usefontface=\"true\" data-contrast=\"none\">Supports an always-on approach\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">to\u00a0grow a culture of listening<\/span><\/li>\n<\/ul>\n<h2>2:\u00a0\u00a0Siloed data and discrete reports that misinform decision making<\/h2>\n<p>Again, the problems with &#8220;Bad EX&#8221;:<\/p>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">Asking biased\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">questions\u00a0delivers\u00a0biased results<\/span>\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">Allowing only closed-<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">ended\u00a0options\u00a0and analysis<\/span>\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">Highlighting low-scoring areas\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">as\u00a0if\u00a0they all offer\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">equal\u00a0paths\u00a0to\u00a0improvement<\/span><\/li>\n<\/ul>\n<p>You want EX software that:<\/p>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-usefontface=\"true\" data-contrast=\"none\">Makes\u00a0it easy to test, tweak,\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">and\u00a0get\u00a0expert reviews<\/span>\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-usefontface=\"true\" data-contrast=\"none\">Empowers open-ended\u00a0responses\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">and\u00a0text analysis<\/span>\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-usefontface=\"true\" data-contrast=\"none\">Identifies actionable\u00a0opportunities\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">for\u00a0improvement\u00a0prioritized by\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">impact<\/span><\/li>\n<\/ul>\n<h2>3:\u00a0Results that gather dust \u2013 failure to close the loop<\/h2>\n<p>&#8220;Bad EX&#8221; simply doesn&#8217;t deliver:<\/p>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">Low response rates\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">mean\u00a0insufficient data to\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">inform\u00a0decisions<\/span>\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">Treating data collection as\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">a\u00a0mandated chore rather than\u00a0an\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">opportunity for reflection\u00a0and\u00a0<\/span><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">analysis<\/span>\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-scheme-color=\"@FFFFFF,0,\" data-usefontface=\"true\" data-contrast=\"none\">Inability to close the loop<\/span>\u200b<\/li>\n<\/ul>\n<p>You need a system that:<\/p>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-usefontface=\"true\" data-contrast=\"none\">Allows truly anonymous\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">responses\u00a0and ethical data\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">collection practices<\/span>\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-usefontface=\"true\" data-contrast=\"none\">Encourages\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">customized\u00a0communicat<\/span><span data-usefontface=\"true\" data-contrast=\"none\">ion\u00a0and outreach,\u00a0as well\u00a0as sharing\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">results\u00a0with key decision\u00a0makers<\/span>\u200b<\/li>\n<li data-charcodes=\"65533,0,46\" data-buautonum=\"8\" data-margin=\"810\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-usefontface=\"true\" data-contrast=\"none\">Allows you to close the loop\u00a0on\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">any\u00a0conversation at any\u00a0time<\/span><\/li>\n<\/ul>\n<div class=\"div-minispacer\"><\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-49051\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/11\/GettyImages-531000085-1024x683.jpg\" alt=\"HR software\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/11\/GettyImages-531000085-1024x683.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/11\/GettyImages-531000085-300x200.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/11\/GettyImages-531000085-768x512.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/11\/GettyImages-531000085-600x400.jpg 600w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2020\/11\/GettyImages-531000085-50x33.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<div class=\"div-spacer\"><\/div>\n<p>EX software can definitely be a gamechanger &#8212; but remember that it&#8217;s a game you can&#8217;t afford to lose. Take care of your employees and your business by avoiding these critical mistakes and finding a solid solution that truly works for you.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Want to connect with us about SoGoEX? <a class=\"lct_radbtn\">Talk to our team today.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The world of Human Resources is filled with caring people who want to do the best for their teams. Still, the overwhelming range of responsibilities &#8212; no other profession seems to have so many generalists required to be specialists in everything they encounter! &#8212; means that HR leaders are often bogged down by the details and unable to spend enough time and attention focusing on strategies to grow employee engagement. &nbsp; Enter EX software. For large enterprises and even for smaller teams, experience management tools can be a lifesaver. Automating simple but redundant tasks, providing systematic tracking, and improving workflows with other tools &#8212; the more of the automated work that the solution can handle, the more the HR professional is free to deal with the human side of things, right? &nbsp; While it&#8217;s absolutely true that EX software can be a gamechanger, watch out for these three critical mistakes companies make in choosing the right platform. &nbsp; Three EX Software Mistakes Catch the complete conversation on this topic from our recent webinar, then catch up on the follow-up action items below! 1: Inability to collect real-time feedback Watch out for these &#8220;Bad EX&#8221; warning signs: The cookie cutter approach\u00a0causes\u00a0employee churn\u00a0\u200b\u200b &#8220;Occasional listening&#8221;\u00a0prompts\u00a0employees to look\u00a0elsewhere\u00a0(review sites&#8230;) Ensure that your EX software: Allows you to\u00a0customize\u00a0your\u00a0questions, your delivery, and\u00a0your\u00a0analysis\u200b\u200b Supports an always-on approach\u00a0to\u00a0grow a culture of listening 2:\u00a0\u00a0Siloed data and discrete reports that misinform decision making Again, the problems with &#8220;Bad EX&#8221;: Asking biased\u00a0questions\u00a0delivers\u00a0biased results\u200b Allowing only closed-ended\u00a0options\u00a0and analysis\u200b Highlighting low-scoring areas\u00a0as\u00a0if\u00a0they [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5038,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[156],"tags":[241,385,567,566,565],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Critical Mistakes Companies Make with Employee Experience Software - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"Evaluating your employee experience software options? 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