{"id":49443,"date":"2021-02-05T21:54:24","date_gmt":"2021-02-06T02:54:24","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=49443"},"modified":"2021-07-01T10:31:08","modified_gmt":"2021-07-01T14:31:08","slug":"this-just-in-raise-a-sogoconnect-dialogue","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/this-just-in-raise-a-sogoconnect-dialogue\/","title":{"rendered":"This Just In: Now What? (Raise a Dialogue!)"},"content":{"rendered":"

You collect feedback for a reason. Presumably, you need answers. But what happens when you receive questions instead? What happens when follow-up is required??<\/p>\n

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The answer is simple enough, of course: Close the loop<\/a>!<\/p>\n

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But how? Your inbox is already overflowing and your calendar is packed. How can you ensure timely follow-up that meets the needs of the person reaching out?<\/p>\n

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Raise a Dialogue, of course!<\/p>\n

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\"Raise<\/p>\n

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Raise a what?<\/h2>\n

We all love the benefits of automated follow-up, whether it’s the participation confirmation and appreciation of Instant Thanks<\/a> or the condition-triggered emails sent through Rules & Alerts<\/a>. Still, automated follow-up doesn’t always cut it. You might send an automatic note linking to an FAQ, for example, but if your participant’s question isn’t covered, they’ll still be waiting for an answer.<\/p>\n

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If you’ve linked SoGoConnect<\/a> to your account, you’ve got a third option: Raise a Dialogue. Questions, concerns, comments — even compliments — flow into SoGoConnect from many different sources and become Dialogues ready to be answered. A step up from a ticketing system or case management tool, SoGoConnect allows you to collaborate with other users in your organization to ensure each message is responded to by the right team as efficiently as possible. Track metrics on volume and responsiveness, collect feedback from participants, and analyze your data for trends, concerns, and successes. Multi-tiered management allows you to manage each Dialogue securely, ensuring that only the right people have access to its contents.<\/p>\n

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Bring it on.<\/h2>\n

The good news is, it’s very easy to automatically create new Dialogues in SoGoConnect based on survey responses received. You’ll need:<\/p>\n