{"id":50605,"date":"2021-07-26T10:55:45","date_gmt":"2021-07-26T14:55:45","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=50605"},"modified":"2023-06-08T06:47:24","modified_gmt":"2023-06-08T10:47:24","slug":"pandemic-influenced-employee-churn","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/pandemic-influenced-employee-churn\/","title":{"rendered":"The Season of Churn: Pandemic-Influenced Employee Turnover"},"content":{"rendered":"

There\u2019s no doubt that the pandemic was a bombshell, throwing the world as we knew it into chaos. It introduced the reality of social separation, shutdowns, remote working, almost zero travel, and wearing masks both indoors and out \u2014 along with the extra burden of organizing our kids\u2019 home education. Businesses faced turmoil as offices emptied fast under a wave of fear. It was hard not to notice restaurants, bars, sports events, hotels, bus operators, airlines, and gyms entering a full-blown economic and social crisis under strict crowd mandates.<\/p>\n

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The employee experience (EX)<\/a> that lies at the heart of every company\u2019s profitability also took a hit. One of the most crucial management responsibilities is holding on to your talent by building employee loyalty throughout the ranks. Failure to do so triggers a devastating trend called employee churn (the opposite of employee retention<\/a>). The latter, together with its close cousin customer retention<\/a>, is a pillar of a healthy ROI. Common sense tells us that the recruitment process and integrating a new employee into the team is a massive strain on company time and financial resources. Indeed, the cost of replacing staff<\/a>, conservatively speaking, is at least 150 percent of their annual salary, and probably more than double. In cases where employees are moving in and out over short periods, the cost may run hundreds of thousands of dollars \u2014 and for enterprise-scale operations, somewhere in the millions.<\/p>\n

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Tracking EX through the pandemic and beyond<\/h2>\n

Before March 2020 and the shutdown, high employee turnover<\/a> was a real problem in general but dropped to a nine-year low between then and when vaccinations began to pick up. Indeed, it looks like the COVID-19 disruption was \u201cthe quiet before the storm.\u201d According to a reliable survey<\/a>, the U.S. is facing a flood of employee resignations throughout 2021. Consider this:<\/p>\n

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