{"id":53965,"date":"2022-06-23T12:51:20","date_gmt":"2022-06-23T16:51:20","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=53965"},"modified":"2024-08-23T08:04:32","modified_gmt":"2024-08-23T12:04:32","slug":"when-to-initiate-a-csat-survey","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/when-to-initiate-a-csat-survey\/","title":{"rendered":"When to Initiate a CSAT Survey"},"content":{"rendered":"

We\u2019ve been talking a lot about the CSAT<\/a> (customer satisfaction) score and its relationship to CX, and that\u2019s because we\u2019re all about feedback here at Sogolytics. The CSAT is based on direct feedback from your customers on how they feel about your products, services, or support. It\u2019s a wonderful barometer of how you\u2019re doing, what you could do better, and what changes must be made.<\/p>\n

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But when do you initiate the CSAT survey? When\u2019s the best time to connect with customers to get the best responses?<\/p>\n

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In this piece, we\u2019ll examine when is the optimal time to get the valuable data you need.<\/p>\n

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\"It's<\/a><\/p>\n

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The Short Answer<\/h2>\n

As soon as possible.<\/p>\n

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It seems simple, but it\u2019s true. There are plenty of different ways you can ask about customer satisfaction, but as soon as they have had the experience you should ask about it.<\/p>\n

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Some example questions to illustrate what we mean:<\/p>\n

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