{"id":56188,"date":"2023-01-25T08:00:45","date_gmt":"2023-01-25T13:00:45","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=56188"},"modified":"2023-01-25T14:16:19","modified_gmt":"2023-01-25T19:16:19","slug":"looking-back-measuring-company-success","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/looking-back-measuring-company-success\/","title":{"rendered":"Looking Back: Measuring Company Success"},"content":{"rendered":"<p>When trying to evaluate \u201csuccess,\u201d there are a million different key performance indicators (KPIs), stats, and figures that companies can use as yardsticks. It\u2019s easy to focus on pretty numbers that mask hard truths, or view data in isolation so that things look great with a small sample size but are trending downwards on a longer scale.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>With that in mind, we want to look at some reliable touchstones that companies can use to see how well they met their 2022 goals, and how well-positioned they are for success going forward.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>The areas we\u2019re going to focus on include:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ol>\n<li>Financial performance<\/li>\n<li>Customer and employee satisfaction<\/li>\n<li>Market share<\/li>\n<li>Social responsibility<\/li>\n<\/ol>\n<div class=\"div-spacer\"><\/div>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-56225\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519-1024x683.jpg\" alt=\"Wood blocks spelling out KPI, or key performance indicator\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519-1024x683.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519-300x200.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519-768x512.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519-1536x1024.jpg 1536w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519-2048x1365.jpg 2048w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519-600x400.jpg 600w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/01\/GettyImages-1160844519-50x33.jpg 50w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Financial performance<\/h2>\n<p>Simply looking at your accounts and saying, \u201cWell, our income was higher than our expenses\u2014we\u2019re successful!\u201d would be a gross oversimplification. In some cases, extremely successful companies can even operate at a loss for several years.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Nonetheless, finances are the obvious place to start. Because whatever else is going on, you need to be bringing in business and trending upwards. A solid recap of the year\u2019s success can be summarized in just two financial documents:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ol>\n<li>Income statement<\/li>\n<li>Balance sheet<\/li>\n<\/ol>\n<div class=\"div-minispacer\"><\/div>\n<p><strong>1. Income statement<\/strong><\/p>\n<div class=\"div-minispacer\"><\/div>\n<blockquote><p><strong>What is an income statement?<\/strong> A report that shows a company&#8217;s revenues and expenses for a defined period of time.<\/p><\/blockquote>\n<div class=\"div-minispacer\"><\/div>\n<p>While revenue statistics can be abused (e.g. masking a huge loss by citing record revenue), they are extremely helpful when used correctly. Revenue is a key measure of a business&#8217;s performance, as it indicates the demand for the products or services that the business offers.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>The income statement is used to calculate a company\u2019s net profit for a given period. Since profit is the ultimate measure of operational success, it\u2019s an extremely important metric.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Companies can also use the income statement to identify avenues for increased profit. For example, by finding and <a href=\"https:\/\/www.businessnewsdaily.com\/5852-cut-business-expenses.html\" target=\"_blank\" rel=\"noopener\">eliminating unnecessary costs<\/a>.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><strong>2. Balance sheet<\/strong><\/p>\n<div class=\"div-minispacer\"><\/div>\n<blockquote><p><strong>What is a balance sheet?<\/strong> This report shows a company&#8217;s financial position at a specific point in time, including its assets, liabilities, and equity.<\/p><\/blockquote>\n<div class=\"div-minispacer\"><\/div>\n<p>The balance sheet effectively reveals the real, current financial health of a business. It assesses the company&#8217;s financial stability and solvency. It\u2019s rarely as straightforward as it sounds, but companies should consider:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li>The level of debt relative to equity<\/li>\n<li>Short term liquidity<\/li>\n<li>Tangible assets vs. financial transactions<\/li>\n<li>How long to receive outstanding payments<\/li>\n<li>How long to sell current inventory<\/li>\n<\/ul>\n<div class=\"div-minispacer\"><\/div>\n<p>Used in tandem with the income statement, analysis of the balance sheet paints a clear picture of the company\u2019s financial position for any time period.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Customer and employee satisfaction<\/h2>\n<p>Customers and employees are the lifeblood of any organization. Every company should be working proactively to increase both <a href=\"https:\/\/www.sogolytics.com\/customer-experience-platform\/\" target=\"_blank\" rel=\"noopener\">CX<\/a> and <a href=\"https:\/\/www.sogolytics.com\/employee-experience-platform\/\" target=\"_blank\" rel=\"noopener\">EX<\/a>. And there are a few simple metrics which indicate how much progress is being made on those fronts:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li><strong>NPS and <a href=\"https:\/\/www.sogolytics.com\/blog\/what-is-enps-and-is-it-all-that-important\/\" target=\"_blank\" rel=\"noopener\">eNPS<\/a><\/strong>\u2014Net Promoter Score is a measure of how likely customers are to recommend a company to other people. Employee Net Promoter Score measures the likelihood of employees to speak highly of their employer. Both numbers are an excellent predictor of retention; companies with high NPS and eNPS scores know that the previous 12 months have been very successful for both CX and EX.<\/li>\n<li><strong>Employee engagement scores<\/strong>\u2014If you\u2019re making internal efforts to increase employee engagement, you must track engagement scores. You\u2019re looking for scores of 65+, but also looking for an increase compared to this time last year.<\/li>\n<li><strong>CES<\/strong>\u2014Many companies in 2022 found excessive complexity was a killer for CX. Extra steps, slow loading, vague answers and hidden charges were railed against by shoppers. Customer Effort Scores reveal whether your customers are struggling with these same issues, or if you\u2019ve successfully overcome them.<\/li>\n<\/ul>\n<p>CX and EX should be considered as vital as revenue and profit for gauging success.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Market share<\/h2>\n<p>A business that is gaining market share is likely to be doing well, since it\u2019s most likely winning customers from its competitors.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><a href=\"https:\/\/www.sogolytics.com\/blog\/what-is-market-share-and-why-should-we-care\/\" target=\"_blank\" rel=\"noopener\">Market share<\/a> is the percentage of total sales in a particular market that a business holds. It is a measure of a business&#8217;s competitiveness, and can be influenced by factors such as the quality of the products or services offered, the effectiveness of marketing and sales efforts, and the overall customer experience.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<h2>Social responsibility<\/h2>\n<p>Many businesses are now evaluated not just on their financial performance but also on their social and environmental impact. It requires them to be respectful of all stakeholders\u2014employees, customers, shareholders, and the community members they serve.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Companies should look at <a href=\"https:\/\/www.sogolytics.com\/blog\/tag\/corporate-social-responsibility\/\">any CSR efforts<\/a> they\u2019ve made in the last 12 months and determine how successful they\u2019ve been. This can include measures such as reducing the company&#8217;s carbon footprint, improving its impact on local communities, and strengthening its commitment to diversity and inclusion.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>By demonstrating a commitment to social responsibility, businesses can improve their reputation, attract and <a href=\"https:\/\/www.sogolytics.com\/blog\/how-to-retain-employees-engage-customers\/\" target=\"_blank\" rel=\"noopener\">retain customers and employees<\/a>, and create long-term value\u2014but it\u2019s necessary to regularly check just how much progress is actually being made.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>What\u2019s next?<\/h2>\n<p>An annual review is <em>only<\/em> valuable if it\u2019s used to plan even bigger improvements for next year. The key next step is to collate all of these results and say, \u201cOkay\u2014where will we focus this year to make even more improvements? Where do we want to go and how will we get there?\u201d<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Need more ways to measure success? Try <a href=\"https:\/\/www.sogolytics.com\/\">Sogolytics<\/a>. We are committed to <a href=\"https:\/\/www.sogolytics.com\/customer-satisfaction-survey\/\" target=\"_blank\" rel=\"noopener\">improving both customer and employee satisfaction<\/a>. Our intelligent platform lets you monitor customer experience at every touchpoint, while also checking the pulse of your employees and finding ways to improve engagement. Ready to get started? <a href=\"https:\/\/www.sogolytics.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Let&#8217;s get in touch<\/a>, and we&#8217;ll give you a free product walkthrough!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When trying to evaluate \u201csuccess,\u201d there are a million different key performance indicators (KPIs), stats, and figures that companies can use as yardsticks. It\u2019s easy to focus on pretty numbers that mask hard truths, or view data in isolation so that things look great with a small sample size but are trending downwards on a longer scale. With that in mind, we want to look at some reliable touchstones that companies can use to see how well they met their 2022 goals, and how well-positioned they are for success going forward. The areas we\u2019re going to focus on include: Financial performance Customer and employee satisfaction Market share Social responsibility Financial performance Simply looking at your accounts and saying, \u201cWell, our income was higher than our expenses\u2014we\u2019re successful!\u201d would be a gross oversimplification. In some cases, extremely successful companies can even operate at a loss for several years. Nonetheless, finances are the obvious place to start. Because whatever else is going on, you need to be bringing in business and trending upwards. A solid recap of the year\u2019s success can be summarized in just two financial documents: Income statement Balance sheet 1. Income statement What is an income statement? A report that shows a company&#8217;s revenues and expenses for a defined period of time. While revenue statistics can be abused (e.g. masking a huge loss by citing record revenue), they are extremely helpful when used correctly. Revenue is a key measure of a business&#8217;s performance, as it indicates the demand for [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":5042,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,204,156],"tags":[418,658,794,808,176,351,241,385,473],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Looking Back: Measuring Company Success - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"An annual review of your company can lead you to understand success and how to bring it into your new year, but you have to do it right.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/blog\/looking-back-measuring-company-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Looking Back: Measuring Company Success - Sogolytics Blog\" \/>\n<meta property=\"og:description\" content=\"An annual review of your company can lead you to understand success and how to bring it into your new year, but you have to do it right.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/blog\/looking-back-measuring-company-success\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-25T13:00:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-25T19:16:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2018\/12\/emp-5.png\" \/>\n\t<meta property=\"og:image:width\" content=\"487\" \/>\n\t<meta property=\"og:image:height\" content=\"714\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jake Burgess\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/looking-back-measuring-company-success\/\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/looking-back-measuring-company-success\/\",\"name\":\"Looking Back: Measuring Company Success - Sogolytics Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#website\"},\"datePublished\":\"2023-01-25T13:00:45+00:00\",\"dateModified\":\"2023-01-25T19:16:19+00:00\",\"author\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/e31925fdcd74025f92fb3b1695e61a8f\"},\"description\":\"An annual review of your company can lead you to understand success and how to bring it into your new year, but you have to do it right.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/looking-back-measuring-company-success\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/blog\/looking-back-measuring-company-success\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/looking-back-measuring-company-success\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Looking Back: Measuring Company Success\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/\",\"name\":\"Sogolytics Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sogolytics.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/e31925fdcd74025f92fb3b1695e61a8f\",\"name\":\"Jake Burgess\",\"description\":\"Jake is the words and grammar guy. 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