{"id":59442,"date":"2023-11-15T08:14:21","date_gmt":"2023-11-15T13:14:21","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=59442"},"modified":"2023-11-15T08:15:48","modified_gmt":"2023-11-15T13:15:48","slug":"dei-holiday-marketing","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/dei-holiday-marketing\/","title":{"rendered":"DEI in Marketing: Inclusive Holiday Campaigns"},"content":{"rendered":"<p>Jamie is a conscious consumer in her personal shopping. When tasked with finding a new IT support vendor, she brings her commitment to purchasing with positive social, economic, and environmental impact to the recommendations she makes to her team. She exemplifies the changing demands you face from B2C or B2B buyers. She\u2019s looking for a business that actively demonstrates its efforts towards community well-being. She cares about diversity, equity, and inclusion (DEI) and is a part of the growing customer audience seeking DEI in marketing.<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-59448\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-scaled.jpg\" alt=\"DEI Conscious Consumer\" width=\"2560\" height=\"1707\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-scaled.jpg 2560w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-300x200.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-1024x683.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-768x512.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-1536x1024.jpg 1536w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-2048x1365.jpg 2048w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-600x400.jpg 600w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/pexels-yan-krukau-4458424-50x33.jpg 50w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"div-spacer\"><\/div>\n<p>Appealing to Jamie and her peers isn\u2019t the only reason for DEI marketing, of course. It\u2019s good business in other areas too. This article first explains what is inclusive marketing and the value of DEI in marketing. The discussion then hones in on how you can\u00a0 do DEI marketing and provides examples of inclusive holiday branding.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>What is inclusive marketing?<\/h2>\n<p>Inclusive marketing reflects audience diversity and tells real stories from many ages, ethnicities, and gender identities in a brand\u2019s and company\u2019s external and internal messaging. DEI marketing also reflects diversity in language, marital status, socio-economic status, religion\/spirituality, and physical and mental ability.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Whether marketing food or technology, flights or tools, brands can use inclusive ads and promotions to recognize their customers include people from various backgrounds, locations, and cultures.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Why is DEI important in marketing?<\/h2>\n<p>In its <a href=\"https:\/\/www2.deloitte.com\/xe\/en\/insights\/topics\/marketing-and-sales-operations\/global-marketing-trends\/2022\/diversity-and-inclusion-in-marketing.html\" target=\"_blank\" rel=\"noopener\">2022 Global Marketing Insights report<\/a>, Deloitte discusses the value of inclusive marketing. Its survey of over 1,000 global executives determined that committing to battling social inequities and championing DEI \u201cends up being a gateway to growth.\u201d<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>In particular, Deloitte found, younger generations of consumers want more than \u201cjust details about the latest seasonal sale. Rather, they are questioning whether a brand supports diversity and inclusion both publicly\u202fand\u202fbehind the camera.\u201d<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Take Dove\u2019s Real Beauty campaign. The inclusion of people of all shapes, sizes, and ethnicities since 2004 has driven both sales and brand affinity. It\u2019s 2021 <a href=\"https:\/\/econsultancy.com\/case-studies\/view\/unilever-dove-reverse-selfie\/\" target=\"_blank\" rel=\"noopener\">\u201cReverse Selfie\u201d<\/a> campaign showing young girls manipulating their selfie images for social media, increased brand affinity by 21%. The integration of the campaign with global singer Lizzio\u2019s body confidence advocacy also generated an 11.9% uplift in cross-category value sales.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>In <a href=\"https:\/\/advertising.amazon.com\/library\/guides\/inclusive-marketing\" target=\"_blank\" rel=\"noopener\">Amazon\u2019s<\/a> own research of diversity and inclusion in marketing, consumers in the US, UK, and Canada agreed that DEI factors influence their purchasing behaviors (49%, 42%, 38% respectively). Overall 46% said they \u201cgo out of their way to choose brands that have corporate commitments to DEI.\u201d<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Of course, improved sales and business growth can\u2019t be the only reasons behind DEI in marketing. This is an opportunity to demonstrate to your audience members\u2014in all their many facets\u2014that you see, hear, and respect them.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>How do you incorporate DEI in marketing?<\/h2>\n<p>No matter what kind of marketing you\u2019re doing, the golden rule remains the same. Know your audience. To create campaigns that resonate with your customers, you can:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li>Conduct market research to understand their expectations and preferences<\/li>\n<li>Analyze social media trends to identify needs and sentiment<\/li>\n<li>Leverage <a href=\"https:\/\/www.sogolytics.com\/blog\/tips-for-customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\">intent data<\/a> to enhance and personalize the conversation<\/li>\n<\/ul>\n<p>When incorporating DEI in marketing, authenticity is also critical. A 2022 study in the <a href=\"https:\/\/www.ama.org\/press-releases\/press-release-from-the-journal-of-marketing-how-marketing-managers-can-navigate-the-cultural-contradictions-of-authenticity\/\" target=\"_blank\" rel=\"noopener\">Journal of Marketing<\/a> found that this kind of marketing can quickly backfire. The apparent conflict between profit-making and doing \u201cthe right thing\u201d makes this messaging a challenge. The authors observed, conscious consumers, journalists, and social media users \u201care quick to pounce upon (and denounce) \u2018woke brands\u2019 for any marketing missteps that seem to affirm their skepticism.\u201d<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-59450\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/brett-jordan-zVkL5L7eGrw-unsplash-scaled.jpg\" alt=\"be real and authentic\" width=\"2560\" height=\"1920\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/brett-jordan-zVkL5L7eGrw-unsplash-scaled.jpg 2560w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/brett-jordan-zVkL5L7eGrw-unsplash-300x225.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/brett-jordan-zVkL5L7eGrw-unsplash-1024x768.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/brett-jordan-zVkL5L7eGrw-unsplash-768x576.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/brett-jordan-zVkL5L7eGrw-unsplash-1536x1152.jpg 1536w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/brett-jordan-zVkL5L7eGrw-unsplash-2048x1536.jpg 2048w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2023\/11\/brett-jordan-zVkL5L7eGrw-unsplash-50x38.jpg 50w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"div-spacer\"><\/div>\n<p>An <a href=\"https:\/\/www.ama.org\/marketing-news\/marketing-through-a-dei-lens\/\" target=\"_blank\" rel=\"noopener\">American Marketing Association (AMA)<\/a> discussion of the issue suggests that successful DEI in marketing comes from a foundation of DEI at all levels. This includes working to <a href=\"https:\/\/www.sogolytics.com\/blog\/dei-holidays-at-work\/\" target=\"_blank\" rel=\"noopener\">incorporate diversity, equity, and inclusion into the business<\/a> mission and vision, <a href=\"https:\/\/www.sogolytics.com\/blog\/juneteenth-dei-hiring\/\" target=\"_blank\" rel=\"noopener\">recruiting<\/a>, and the <a href=\"https:\/\/www.sogolytics.com\/blog\/recognition-and-dei\/\" target=\"_blank\" rel=\"noopener\">overall work environment<\/a>.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p><a href=\"https:\/\/all-in.withgoogle.com\/\">Google<\/a> offers its advertisers tips to create more inclusive marketing. These are as follows:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li>Include underrepresented talent on your marketing team<\/li>\n<li>Think holistically to ensure you bring nuanced cultural insights to your messaging<\/li>\n<li>Make inclusive choices throughout your process<\/li>\n<li>Avoid stereotypes in your creative choices<\/li>\n<li><a href=\"https:\/\/www.sogolytics.com\/blog\/dei-analytics-metrics-to-track\/\" target=\"_blank\" rel=\"noopener\">Set and measure goals<\/a> around DEI marketing<\/li>\n<\/ul>\n<p>DEI marketing for a wide range of holidays provides a real opportunity to connect your content with your audiences. Your customers see themselves reflected in your messaging, which encourages a sense of belonging. This customer-centric approach can also influence positive social change by giving a voice to the underrepresented.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Examples of inclusive holiday branding<\/h2>\n<p>A <a href=\"https:\/\/www.marketingdive.com\/news\/brands-inclusive-holiday-marketing-campaigns-inspiration\/610369\/\" target=\"_blank\" rel=\"noopener\">Marketing Dive<\/a> analysis of inclusive holiday campaigns talked to Kyla Jones, U.S. diversity strategist at ad agency Rapp. \u201cIf you\u2019re only showing race and ethnicity, you\u2019re really not diverse: you\u2019re just showing race and ethnicity. You have to show that intersectionality, of how people show up beyond just the color of their skin, or how they identify with a particular culture,\u201d Jones said.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>A <a href=\"https:\/\/corporate.target.com\/news-features\/article\/2021\/11\/holiday-marketing\" target=\"_blank\" rel=\"noopener\">30-second Target<\/a> ad exemplified the intersectional approach when it showed a diverse cast getting together to celebrate holidays from Thanksgiving and Friendsgiving to Christmas, Hanukkah, and Diwali.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>In another example of inclusive marketing, Old Navy chose to honor the \u201cALL-idays\u201d with a <a href=\"https:\/\/www.businesswire.com\/news\/home\/20211109005531\/en\/Old-Navy-Celebrates-Inclusivity-this-Holiday-Season-with-ALL-idays-Campaign\" target=\"_blank\" rel=\"noopener\">virtual Santa BOOTcamp<\/a> aimed at encouraging \u201cparticipation from a broad array of backgrounds, ethnicities and cultural heritages to offer more representation in the role of Santa.\u201d<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Etsy has consistently done well at the holidays with inclusive campaigns. In <a href=\"https:\/\/www.youtube.com\/watch?v=LgAqxLJHZQc&amp;t=30s\" target=\"_blank\" rel=\"noopener\">2019<\/a>, their ad featured a young girl who felt excluded because of her uncommon name, until her mother gifted her an Etsy-made personalized necklace. In 2022, its \u201c<a href=\"https:\/\/www.youtube.com\/watch?v=m0HLfvbyejU\" target=\"_blank\" rel=\"noopener\">To the Travelers<\/a>\u201d spot featured families from different cultures coming together and exchanging gifts without being a direct nod to any specific holiday.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Or consider <a href=\"https:\/\/www.prnewswire.com\/news-releases\/skittles-spotlights-lgbtq-stories-reminding-fans-that-there-is-a-story-in-every-rainbow-301840130.html?tc=eml_cleartime\" target=\"_blank\" rel=\"noopener\">SKITTLES brand marketing<\/a> in June this year. The candy brand spotlighted LGBTQ+ stories\u202fwith its 2023 Pride packs featuring a QR code linking to Audible.\u202fConsumers were directed to a free collection of LGBTQ+ stories, episodes of Cameron Esposito&#8217;s QUEERY podcast, and other meaningful stories of Pride.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Adding value to your CX at the holidays<\/h2>\n<p>Understanding your customers is challenging. Adding DEI considerations can add complexity. Yet the value of making this effort can\u2019t be underestimated. As you look to engage with your customers during the holidays, let <a href=\"https:\/\/www.sogolytics.com\/customer-experience-platform\/\" target=\"_blank\" rel=\"noopener\">Sogolytics<\/a> help you capture valuable insights to better understand your audience and help you make the right next step.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jamie is a conscious consumer in her personal shopping. When tasked with finding a new IT support vendor, she brings her commitment to purchasing with positive social, economic, and environmental impact to the recommendations she makes to her team. She exemplifies the changing demands you face from B2C or B2B buyers. She\u2019s looking for a business that actively demonstrates its efforts towards community well-being. She cares about diversity, equity, and inclusion (DEI) and is a part of the growing customer audience seeking DEI in marketing. Appealing to Jamie and her peers isn\u2019t the only reason for DEI marketing, of course. It\u2019s good business in other areas too. This article first explains what is inclusive marketing and the value of DEI in marketing. The discussion then hones in on how you can\u00a0 do DEI marketing and provides examples of inclusive holiday branding. What is inclusive marketing? Inclusive marketing reflects audience diversity and tells real stories from many ages, ethnicities, and gender identities in a brand\u2019s and company\u2019s external and internal messaging. DEI marketing also reflects diversity in language, marital status, socio-economic status, religion\/spirituality, and physical and mental ability. Whether marketing food or technology, flights or tools, brands can use inclusive ads and promotions to recognize their customers include people from various backgrounds, locations, and cultures. Why is DEI important in marketing? In its 2022 Global Marketing Insights report, Deloitte discusses the value of inclusive marketing. Its survey of over 1,000 global executives determined that committing to battling social inequities and championing [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":4963,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[204,194],"tags":[374,429,1034,176,409,856,593,858,371,32],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DEI in Marketing: Inclusive Holiday Campaigns - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"Including DEI in your holiday campaigns can help you connect with customers. Learn more about how you can do it right.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/blog\/dei-holiday-marketing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DEI in Marketing: Inclusive Holiday Campaigns - Sogolytics Blog\" \/>\n<meta property=\"og:description\" content=\"Including DEI in your holiday campaigns can help you connect with customers. Learn more about how you can do it right.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/blog\/dei-holiday-marketing\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-15T13:14:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-15T13:15:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2018\/01\/Customer-Satisfaction-Survey@3x.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"476\" \/>\n\t<meta property=\"og:image:height\" content=\"714\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jenn Goddu\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/blog\/dei-holiday-marketing\/\",\"url\":\"https:\/\/www.sogolytics.com\/blog\/dei-holiday-marketing\/\",\"name\":\"DEI in Marketing: Inclusive Holiday Campaigns - Sogolytics Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#website\"},\"datePublished\":\"2023-11-15T13:14:21+00:00\",\"dateModified\":\"2023-11-15T13:15:48+00:00\",\"author\":{\"@id\":\"https:\/\/www.sogolytics.com\/blog\/#\/schema\/person\/e279d58fbb23148c5be4fdcb53b4a454\"},\"description\":\"Including DEI in your holiday campaigns can help you connect with customers. 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