{"id":60407,"date":"2024-03-20T09:38:38","date_gmt":"2024-03-20T13:38:38","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=60407"},"modified":"2024-04-01T11:08:54","modified_gmt":"2024-04-01T15:08:54","slug":"why-clients-want-you-to-drive-project-management","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/why-clients-want-you-to-drive-project-management\/","title":{"rendered":"4 Reasons Why Clients Want You to Drive Project Management"},"content":{"rendered":"<p>Project management consultant Joe was in for a pleasant surprise.\u00a0 Although they&#8217;d recently been making major investments in AI and automation, one of his long-standing clients wanted him to head their latest project. Once the excitement cleared, Joe couldn\u2019t help but ask, \u201cWhy me when you\u2019ve got all the AI?\u201d<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>While the role of project management is changing due to AI, technology, and other shifts, strong project managers are still <a href=\"https:\/\/www.sogolytics.com\/blog\/how-to-choose-the-right-cx-consultant\/\" target=\"_blank\" rel=\"noopener\">highly valued<\/a> by their clients. Here are a few of the top reasons Joe and his peers are feeling the love.<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-60411\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-46bom4lObsA-unsplash-1024x683.jpg\" alt=\"consulting project manager\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-46bom4lObsA-unsplash-1024x683.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-46bom4lObsA-unsplash-300x200.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-46bom4lObsA-unsplash-768x512.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-46bom4lObsA-unsplash-1536x1024.jpg 1536w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-46bom4lObsA-unsplash-600x400.jpg 600w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-46bom4lObsA-unsplash-50x33.jpg 50w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-46bom4lObsA-unsplash.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Reason 1: \u201cAI isn\u2019t an alternative to your well-honed acumen.\u201d<\/h2>\n<p>AI is awesome, but it&#8217;s even better when <a href=\"https:\/\/www.sogolytics.com\/blog\/establish-credibility-as-consultant\/\" target=\"_blank\" rel=\"noopener\">aligned with expertise<\/a>. Here&#8217;s what Joe&#8217;s clients might say:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li>As a project manager, you are quick to identify what bottlenecks or threats merit our intervention; this saves us from evaluating potential risks that AI scans for us almost daily.<\/li>\n<li>You don\u2019t just understand the project at hand but also our business\u2026 the people and mindsets that define our clients\u2026 and the industry.<\/li>\n<li>The distilled clarity you bring to the table is really special; it gives us the confidence that a business-focused partner is looking out for our project\u2019s success.<\/li>\n<li>Having said that, we expect you to leverage our investments in AI and automation to strengthen your radar.<\/li>\n<\/ul>\n<div class=\"div-minispacer\"><\/div>\n<h2>Reason 2: \u201cYour ability to propel project impact is unparalleled\u201d<\/h2>\n<p>While automation is valuable, human insights <a href=\"https:\/\/www.sogolytics.com\/blog\/ai-tech-consulting-cx\/\" target=\"_blank\" rel=\"noopener\">optimize projects<\/a>. A few examples of what satisfied clients appreciate:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li>Each time we work together, you\u2019ve come to us with recommendations on minor scope expansions (in many cases at no extra cost) to drive significant impact. For instance, the digital transformation project saw you suggesting that we expand the scope to include our distributor ecosystem.<\/li>\n<li>Your insights have had a major impact the reasons why we\u2019ve outdone our competition.<\/li>\n<li>Sometimes recommendations impact project timelines, but proactive communication helps us to deal with the ramifications.<\/li>\n<li>Now that we have better project planning and workflow tools at your disposal, we think you will be equipped to dodge such scenarios.<\/li>\n<\/ul>\n<div class=\"div-minispacer\"><\/div>\n<h2>Reason 3: \u201cWe trust your understanding of our culture\u201d<\/h2>\n<p>AI isn\u2019t the future; it is the present and the only way to ace project management given the pace of <a href=\"https:\/\/www.sogolytics.com\/blog\/change-management-employee-experience\/\" target=\"_blank\" rel=\"noopener\">organizational change<\/a>. But it cannot exemplify organizational culture. Joe&#8217;s clients might share:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li>We&#8217;ve worked together for over 10 years and you&#8217;ve come to know who we are.<\/li>\n<li>You understand that in our culture, how we do things is just as important as what we do.<\/li>\n<li>We trust you to spot any red flags that may come up during project implementation that are in contrast to our vision and values as a company.<\/li>\n<li>Your understanding of our legal and compliance ecosystem\u2026 your ability to recognize any bias that may get past AI\u2026 and your empathy for people and professionals at large give us immense confidence.<\/li>\n<li>While we want to optimize project management, it\u2019s not at the cost of compromising on value creation.<\/li>\n<\/ul>\n<div class=\"div-minispacer\"><\/div>\n<h2>Reason 4: \u201cAI has nothing on your people skills\u201d<\/h2>\n<p>Project success doesn\u2019t happen in isolation \u2013 it demands high team engagement and user adoption. It&#8217;s no surprise that clients have feedback on project managers&#8217; <a href=\"https:\/\/www.sogolytics.com\/blog\/top-job-skills-for-skills-based-resumes\/\" target=\"_blank\" rel=\"noopener\">people skills<\/a>!<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li>While AI can deliver a project in the most seamless and optimized manner, your people skills are critical to earning our team\u2019s collective trust.<\/li>\n<li>The authenticity and employee-centricity you bring to key project discussions are one-of-a-kind.<\/li>\n<li>While your people skills outpace AI, even a majority of your peers in the industry don\u2019t possess the skills that you do.<\/li>\n<li>As we rely more on gig workers and vendors for project implementation, effective leadership is paramount, and we rely on your capabilities to drive projects.<\/li>\n<li>We want to go beyond having a transactional relationship. We want to let you know that we deeply value our partnership and collaboration.<\/li>\n<\/ul>\n<div class=\"div-minispacer\"><\/div>\n<h2>Takeaways for project managers<\/h2>\n<p>Clearly, Joe was fortunate to have a client who confided in him completely. It helped him get precise insights into what his clients thought of his work and what they expected of him going forward. Based on the conversation, he was able to draw out a set of client-centric KPIs for himself.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>While effective project managers set both client-centric and personal goals, encounters like the example above help will help them to arrive at KPIs that will be relevant in the new, AI-integrated project management ecosystem.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Not all project managers can expect to chance upon such authentic client encounters, but this scenario highlights the value of strong client relationships, personal skills, and a deep understanding of your clients&#8217; needs.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>As the project management industry undergoes a metamorphosis, it&#8217;s important to balance both people skills and technology solutions, An end-to-end CX management platform can be helpful for project managers who want to understand customer expectations, intervene in good time, and <a href=\"https:\/\/www.sogolytics.com\/customer-analytics\/\" target=\"_blank\" rel=\"noopener\">measure the efficacy<\/a> of the approach.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>For instance, with <a href=\"https:\/\/www.sogolytics.com\/customer-experience-platform\/\" target=\"_blank\" rel=\"noopener\">SogoCX<\/a> you can:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li>Collect client feedback <a href=\"https:\/\/www.sogolytics.com\/omnichannel-customer-feedback-collection\/\" target=\"_blank\" rel=\"noopener\">across channels<\/a> using automation<\/li>\n<li>Know customer sentiment beyond traditional metrics such as <a href=\"https:\/\/www.sogolytics.com\/help\/introduction-to-net-promoter-score-nps\/\" target=\"_blank\" rel=\"noopener\">NPS<\/a><\/li>\n<li>Maximize customer engagement opportunities through the project lifecycle<\/li>\n<li>Identify and resolve <a href=\"https:\/\/www.sogolytics.com\/cx-alerts-and-action-plans\/\" target=\"_blank\" rel=\"noopener\">customer experience gaps<\/a> before you lose leverage<\/li>\n<li><a href=\"https:\/\/www.sogolytics.com\/help\/how-to-view-cx-prediction-data\/\" target=\"_blank\" rel=\"noopener\">Predict variables<\/a> that can impact future customer experience and take the right action<\/li>\n<\/ul>\n<p>Today&#8217;s project managers need to be on top of fast-changing client expectations, AI skills, as well as complementing soft skills. This goes a long way toward giving you an edge as a project partner of choice and ensuring that you are able to maximize client lifecycle value in a mutually rewarding manner.<\/p>\n<div class=\"div-spacer\"><\/div>\n<div class=\"div-spacer\"><\/div>\n<p><strong>Ready to make real-time discoveries to drive success?<\/strong> Learn how SogoCX is helping project managers manage and enhance client experience to drive career growth. <a href=\"https:\/\/www.sogolytics.com\/request-a-demo\/?utm_source=internal&amp;utm_medium=blog&amp;utm_campaign=intext_RAD\" target=\"_blank\" rel=\"noopener\">Connect with our team<\/a> to understand how you can implement end-to-end CX management and become a preferred project partner for leading clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Project management consultant Joe was in for a pleasant surprise.\u00a0 Although they&#8217;d recently been making major investments in AI and automation, one of his long-standing clients wanted him to head their latest project. Once the excitement cleared, Joe couldn\u2019t help but ask, \u201cWhy me when you\u2019ve got all the AI?\u201d While the role of project management is changing due to AI, technology, and other shifts, strong project managers are still highly valued by their clients. Here are a few of the top reasons Joe and his peers are feeling the love. Reason 1: \u201cAI isn\u2019t an alternative to your well-honed acumen.\u201d AI is awesome, but it&#8217;s even better when aligned with expertise. Here&#8217;s what Joe&#8217;s clients might say: As a project manager, you are quick to identify what bottlenecks or threats merit our intervention; this saves us from evaluating potential risks that AI scans for us almost daily. You don\u2019t just understand the project at hand but also our business\u2026 the people and mindsets that define our clients\u2026 and the industry. The distilled clarity you bring to the table is really special; it gives us the confidence that a business-focused partner is looking out for our project\u2019s success. Having said that, we expect you to leverage our investments in AI and automation to strengthen your radar. Reason 2: \u201cYour ability to propel project impact is unparalleled\u201d While automation is valuable, human insights optimize projects. A few examples of what satisfied clients appreciate: Each time we work together, you\u2019ve come to [&hellip;]<\/p>\n","protected":false},"author":90,"featured_media":5035,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[865,204],"tags":[866,176,1080,883],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4 Reasons Why Clients Want You to Drive Project Management - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"AI and technology are amazing tools, but clients rely on the human expertise of project managers and consultants. Are you ready to deliver?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/blog\/why-clients-want-you-to-drive-project-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 Reasons Why Clients Want You to Drive Project Management - Sogolytics Blog\" \/>\n<meta property=\"og:description\" content=\"AI and technology are amazing tools, but clients rely on the human expertise of project managers and consultants. 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