{"id":60450,"date":"2024-03-28T10:13:33","date_gmt":"2024-03-28T14:13:33","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=60450"},"modified":"2024-04-04T12:25:16","modified_gmt":"2024-04-04T16:25:16","slug":"how-to-handle-workplace-conflict","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/how-to-handle-workplace-conflict\/","title":{"rendered":"Workplace Conflict Examples &#038; How to Handle Conflict in the Workplace"},"content":{"rendered":"<p>Sheryl and David just don\u2019t get along; their relationship at work has been chronically difficult. Personality clashes are a problem for Simone and Avi. Dereck is having a hard time with verbal abuse and harassment.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Do any of these sound familiar? Hopefully not, but let&#8217;s be realistic. Regrettably, finding workplace conflict examples isn\u2019t difficult in most environments. The key is recognizing negative conflict and learning how to handle conflict at work.<\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Isn&#8217;t conflict at work inevitable?<\/h2>\n<p>An important note: It&#8217;s true that <a href=\"https:\/\/www.sogolytics.com\/blog\/healthy-conflict-at-work\/\" target=\"_blank\" rel=\"noopener\">some conflict<\/a> can prove motivational or inspire new approaches and innovation. However, there is a difference between \u201chealthy, positive conflict\u201d and the examples we alluded to in the introduction. According to The Center for Management Organization &amp; Effectiveness, the <a href=\"https:\/\/cmoe.com\/blog\/workplace-conflict-costs\/\" target=\"_blank\" rel=\"noopener\">costs of workplace conflict<\/a> can be high, including increased stress, undermined collaboration and communication, and derailed productivity. Conflict at work can even lead to unhappy employees seeking to work elsewhere.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>We\u2019ve already discussed the costs of workplace conflict and <a href=\"https:\/\/www.sogolytics.com\/blog\/psychological-safety-at-work-conflict-management\/\" target=\"_blank\" rel=\"noopener\">what managers can do to help<\/a>. This follow-up article focuses on specific common types of workforce conflict to share specific strategies for individuals who find themselves in these situations.<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-60455\" src=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/04\/pexels-energepiccom-313690-1024x768.jpg\" alt=\"conflict at work\" width=\"1024\" height=\"768\" srcset=\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/04\/pexels-energepiccom-313690-1024x768.jpg 1024w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/04\/pexels-energepiccom-313690-300x225.jpg 300w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/04\/pexels-energepiccom-313690-768x576.jpg 768w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/04\/pexels-energepiccom-313690-1536x1152.jpg 1536w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/04\/pexels-energepiccom-313690-50x38.jpg 50w, https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2024\/04\/pexels-energepiccom-313690.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<div class=\"div-spacer\"><\/div>\n<h2>Types of conflict you might encounter at work<\/h2>\n<p>You might be lucky enough to have never experienced conflict at work. If that\u2019s the case, odds are that you work from home, independently, and your furry colleagues take out their frustrations on each other rather than you (as long as you feed and walk them). Realistically, most of us can expect to experience some form of workplace conflict. The main <a href=\"https:\/\/www.indeed.com\/hire\/c\/info\/how-to-manage-workplace-interpersonal-conflict\" target=\"_blank\" rel=\"noopener\">types of interpersonal conflict<\/a> seen at work include:<\/p>\n<div class=\"div-minispacer\"><\/div>\n<ul>\n<li><strong>Disagreement about facts<\/strong> (e.g., \u201cthe client wants an ebook on cybersecurity\u201d versus \u201cwe need to give them an explainer video\u201d)<\/li>\n<li><strong>Disputes over policy<\/strong> (e.g., \u201cbut, the rules say this\u201d against \u201cno, that policy means this\u201d)<\/li>\n<li><strong>Personality clashes<\/strong> (e.g., the person who likes to leave things to the last minute and the colleague who wants tasks done in time to review them twice more)<\/li>\n<li><strong>Value conflict<\/strong> (e.g., \u201cit\u2019s important to me that I am the first in and last out every day\u201d versus \u201cas long as I get the work done why do my hours matter?\u201d)<\/li>\n<li><strong>Misunderstandings<\/strong> in which people think they disagree but actually are in alignment, just not communicating effectively<\/li>\n<li><strong>Differing approaches<\/strong> to how a conflict should be handled<\/li>\n<\/ul>\n<div class=\"div-minispacer\"><\/div>\n<h2>Strategies to counter workplace conflict<\/h2>\n<p>Whether it&#8217;s between employees, between managers and their team members, between leaders, or between company and client or vendor, conflict needs to be effectively addressed. Unresolved conflict at work can have negative impacts on project success, company culture, employee engagement, and, as a result, the business bottom line.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>If you\u2019re in a conflict situation at work, these approaches may help you manage the problem.<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><strong>1. Practice psychological flexibility<\/strong><\/p>\n<p>Everyone is different, but we\u2019re all likely to get caught up in our own thoughts and feelings. Without <a href=\"https:\/\/www.psychologytoday.com\/us\/blog\/the-psychology-of-weight-loss\/202302\/psychologically-safe-conflict-resolution\" target=\"_blank\" rel=\"noopener\">psychological flexibility<\/a> we might get stuck in our perception of events, let our emotions get the better of us, or take actions driven by adrenaline. Remembering that our perspective is just one way of looking at something can help<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Instead, with psychological flexibility, you\u2019ll try to slow things down. You can mentally take a step back from the situation. Physically, you\u2019ll want to take some deep breaths and maybe walk around outside. You need to find the space to connect with what is truly important in the situation. Notice what choices you have. Try to understand the other person\u2019s perspective. Think creatively about ways that you can get unstuck.<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><strong>2. Listen actively<\/strong><\/p>\n<p>We can\u2019t resolve conflict if we don\u2019t fully understand what has caused the problem in the first place. Active listening requires you to not only hear the words spoken, but also process what is being said. You\u2019ll focus on what the other person is saying, paying attention to the information they\u2019re giving you (as well as trying to understand their meaning). Instead of anticipating what they will say or thinking ahead to your response, you\u2019ll engage in the practice of listening intentionally.<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><strong>3. Avoid making it personal<\/strong><\/p>\n<p>Focus on behavior and events, rather than on personality clashes or value differences. Finding fault or blaming typically makes someone feel under attack.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Specific examples can help to make your point when you talk with the other person. <a href=\"https:\/\/blink.ucsd.edu\/HR\/supervising\/conflict\/handle.html#2.-Focus-on-behavior-and-events\" target=\"_blank\" rel=\"noopener\">Phrasing your concern<\/a> as \u201cwhen this happens\u2026\u201d instead of \u201cwhen you do\u2026\u201d can help avoid putting your listener on the defensive.<\/p>\n<div class=\"div-spacer\"><\/div>\n<p><strong>4. Find points of agreement<\/strong><\/p>\n<p>Negotiating conflict is simpler when you can summarize what you agree upon. Finding common ground can help take you out of the \u201cI-centric\u201d view and put you in a more \u201cwe-centric\u201d frame of mind. This can also help you find your shared purpose, which may make it easier to reach common ground and plan for a suitable solution.<\/p>\n<div class=\"div-spacer\"><\/div>\n<div class=\"blog-card-wrapper small-card webinar-card\">\n<div class=\"card-ls-sec\">\n<div class=\"card-icon-img\"><\/div>\n<\/div>\n<div class=\"card-rs-sec\">\n<div class=\"card-text-wrapper\">\n<div class=\"card-title\">Dealing with change?<\/div>\n<div class=\"card-para\">Smart change management can help to address conflicts proactively.<\/div>\n<\/div>\n<div class=\"card-btn-parent\"><a class=\"card-btn\" href=\"https:\/\/sogolytics.webinargeek.com\/change-management?cst=blog\" target=\"_blank\" rel=\"noopener\">Watch Now<\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"div-spacer\"><\/div>\n<h2>Ask for help<\/h2>\n<p>It can be easier to resolve conflict when you involve an outside perspective. You might <a href=\"https:\/\/www.sogolytics.com\/blog\/how-to-manage-conflict-at-work\/\" target=\"_blank\" rel=\"noopener\">reach out<\/a> to HR or your supervisor to help you and your colleague(s) address the issue. This objective mediator could schedule a meeting with you both and set ground rules for how you discuss and navigate the conflict. They can also flag when someone is making it personal and try to keep the effort at conflict resolution on track.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Keep in mind: Workplace conflict festers, so if you&#8217;re wondering when to take action, the time is now.<\/p>\n<div class=\"div-minispacer\"><\/div>\n<p>Conflict at work can escalate too easily. Others may be dragged into the drama. People might skip meetings, take time off, fail to attend team events, and <a href=\"https:\/\/www.sogolytics.com\/blog\/how-to-address-quiet-quitting\/\" target=\"_blank\" rel=\"noopener\">even quit<\/a> to avoid the conflict. It doesn\u2019t have to happen to you. With the vocabulary to understand the most common types of workplace conflict and these ideas of how to approach conflict at work, you can take positive action.<\/p>\n<div class=\"div-spacer\"><\/div>\n<div class=\"div-minispacer\"><\/div>\n<p><strong>Does your company want to take its own positive action to understand workforce conflict?<\/strong> Try an <a href=\"https:\/\/www.sogolytics.com\/employee-pulse-survey\/\" target=\"_blank\" rel=\"noopener\">Employee Pulse Survey<\/a> to learn more about what matters to your people. <a href=\"https:\/\/www.sogolytics.com\/employee-experience-platform\/\" target=\"_blank\" rel=\"noopener\">Sogolytics<\/a> can help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sheryl and David just don\u2019t get along; their relationship at work has been chronically difficult. Personality clashes are a problem for Simone and Avi. Dereck is having a hard time with verbal abuse and harassment. Do any of these sound familiar? Hopefully not, but let&#8217;s be realistic. Regrettably, finding workplace conflict examples isn\u2019t difficult in most environments. The key is recognizing negative conflict and learning how to handle conflict at work. Isn&#8217;t conflict at work inevitable? An important note: It&#8217;s true that some conflict can prove motivational or inspire new approaches and innovation. However, there is a difference between \u201chealthy, positive conflict\u201d and the examples we alluded to in the introduction. According to The Center for Management Organization &amp; Effectiveness, the costs of workplace conflict can be high, including increased stress, undermined collaboration and communication, and derailed productivity. Conflict at work can even lead to unhappy employees seeking to work elsewhere. We\u2019ve already discussed the costs of workplace conflict and what managers can do to help. This follow-up article focuses on specific common types of workforce conflict to share specific strategies for individuals who find themselves in these situations. Types of conflict you might encounter at work You might be lucky enough to have never experienced conflict at work. If that\u2019s the case, odds are that you work from home, independently, and your furry colleagues take out their frustrations on each other rather than you (as long as you feed and walk them). Realistically, most of us can expect to [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":5041,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[156],"tags":[935,1081,929],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Workplace Conflict Examples &amp; How to Handle Conflict in the Workplace - Sogolytics Blog<\/title>\n<meta name=\"description\" content=\"This article explores workplace conflict examples and shares strategies to reach positive results. Learn how to handle workplace conflict.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/blog\/how-to-handle-workplace-conflict\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workplace Conflict Examples &amp; How to Handle Conflict in the Workplace - Sogolytics Blog\" \/>\n<meta property=\"og:description\" content=\"This article explores workplace conflict examples and shares strategies to reach positive results. 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