Dashboards that do more of the work<\/h2>\n<\/div>\nDownload all your segmented dashboards at once.<\/h3>\n
Love Custom Dashboards? Who\u00a0doesn\u2019t!\u00a0The only thing better is… Dashboard-Level Segmentation!\u00a0If DLS is new to you,\u00a0it\u2019s\u00a0like this: Make the master Dashboard\u00a0in the perfect format of your choice, then slice it up into a different report for each group.\u00a0Now, rather than downloading one slice at a time, you can export all the slices at once! Whether\u00a0you\u2019re\u00a0providing\u00a0site-specific reports for 100 schools or 35 branches, the time\u00a0you\u2019ve\u00a0saved\u00a0will add up in no time!<\/p>\n
<\/div>\nShow only the segments that matter.<\/h3>\n
For many, making sense of results is one of the biggest challenges in reporting. What to do?\u00a0Clear out the clutter and get straight to the most important insights with conditional segment display!\u00a0\u00a0For example, highlight your\u00a0three top-performing locations rather than listing all of them at once. Or vice versa \u2013 keep a closer eye on locations that are\u00a0dipping below your\u00a0target score so you can drill down into\u00a0what\u2019s\u00a0up.\u00a0Next level? Use\u00a0a custom formula to\u00a0showcase\u00a0key variables (like change over time) or custom data sets to compare multiple sub-groups\u00a0(like locations in the\u00a0west region versus those in the east).\u00a0\u00a0\u00a0One view, sharper analysis, no extra exports.<\/p>\n
<\/div>\n\u00a0Deepen understanding beyond the metrics.<\/h3>\n
Love open-ended feedback?\u00a0There\u2019s\u00a0nothing like hearing directly from your most important\u00a0audiences, but\u00a0reading everyone\u2019s thoughts word-for-word can quickly take up more time than you\u00a0have. Now,\u00a0we\u2019re\u00a0adding\u00a0more NLP insights to Custom Dashboards, allowing you easy access to fresh text\u00a0gold alongside your critical metrics.<\/p>\n
<\/div>\nMore context for experience programs<\/h2>\n<\/div>\nSee your CX feedback on a map.<\/h3>\n
We all want to know how satisfied our customers are \u2013 but what if you could find out\u00a0where<\/i>\u00a0your most satisfied customers are?\u00a0Visualize the experience\u00a0you\u2019re\u00a0providing your customers\u00a0with a new interactive map widget on your CX dashboard.\u00a0Explore by country,\u00a0region\u00a0or city, drawing on\u00a0IP addresses, Tags, Directory fields, or Activities. Click to explore\u00a0more, or\u00a0get the whole data set to go\u00a0in\u00a0a convenient table.<\/p>\n<\/div>\nExperience Navigator sets itself up.<\/h3>\n
When your focus is on improving experiences (we see you!),\u00a0you know that a faster set-up\u00a0can be a\u00a0game-changer.\u00a0That\u2019s\u00a0why\u00a0we\u2019ve\u00a0upgraded Experience Navigator to streamline your roll-out. Just add your company\u2019s URL and\u00a0we\u2019ll\u00a0do the rest!\u00a0\u00a0Experience Navigator reads your site, pulls in your business model and value proposition, and takes you straight to objective selection with relevant suggestions already loaded.\u00a0\u00a0For CX and EX programs alike,\u00a0go from URL to strategy in minutes.<\/p>\n
<\/div>\nBring Directory and Activity context into CX comparisons.<\/h3>\n
Feedback tells you what customers think, which is great. But when you want to know more, you need to double down:\u00a0Directories tell you who those customers\u00a0are\u00a0and Activities tell you what\u00a0they\u2019ve\u00a0been up to.\u00a0Now,\u00a0include Directory fields\u00a0(like role or location)\u00a0and Activity attributes\u00a0(like date or location)\u00a0directly in CX\u00a0Dashboard comparisons and custom datasets.\u00a0So\u00a0if satisfaction scores are dropping in one region, you can layer in\u00a0Activity data to see\u00a0what happened to trigger those reactions.\u00a0Context\u00a0that used to live in a separate report is now part of the same analysis.<\/p>\n
<\/div>\nOutreach that works harder<\/h2>\n<\/div>\nSend SMS invites\u00a0that\u00a0connect.<\/h3>\n
No surprises here: Customized messages get more responses, and SMS invitations are no exception!\u00a0We\u2019ve\u00a0added Mail Merge to SMS invitations to help build recognition right away \u2013\u00a0the participant\u2019s first name, the date of their most recent visit, or the name of the school their child attends \u2013 all to help boost\u00a0engagement and\u00a0response rates.\u00a0.<\/p>\n
<\/div>\nLink to\u00a0a QR code\u00a0to\u00a0your email invites.<\/h3>\n
QR codes are quickly becoming one of the most popular ways to share and access surveys. Now, combine the power of QR codes with our robust email templates!\u00a0You\u2019ve\u00a0already been able to customize participation links\u00a0(buttons, hyperlinks, and more), and now you can add a link that leads to a\u00a0QR code for easy use or download. More responses, please!<\/p>\n
<\/div>\n![\"Sogolytics](\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2026\/05\/Product-Blog-Img-1.png\")
<\/a>
\n![\"Sogolytics](\"https:\/\/www.sogolytics.com\/blog\/wp-content\/uploads\/2026\/05\/Product-Blog-Img-2.png\")
<\/a><\/p>\nKnow exactly why an invite\u00a0wasn\u2019t\u00a0delivered.<\/h3>\n
Invitation not delivered? Find out why\u00a0\u2013 faster! Explanations for bounced and \u201cNot Sent\u201d\u00a0email and SMS\u00a0messages are now easily accessible, and the\u00a0status flow diagram\u00a0has been redesigned to make\u00a0those reasons even more clear.\u00a0No more digging \u2013 just\u00a0actionable next steps.<\/p>\n
<\/div>\nVerify Reply-To addresses before\u00a0you hit send.<\/h3>\n
From a best practices perspective, customizing\u00a0email templates is simply the smart thing to do, and this includes adding your preferred sender and\u00a0reply-to\u00a0email addresses.\u00a0From a technical perspective, verifying that the reply-to email\u00a0is a real address (that participants can\u00a0actually reply\u00a0to!)\u00a0is\u00a0the next logical move.\u00a0We\u2019ve\u00a0also tucked away\u00a0Reply-To and BCC fields\u00a0under\u00a0Advanced\u00a0Options\u00a0,\u00a0keeping the main sending interface cleaner.<\/p>\n
<\/div>\nTime your outreach around dates that\u00a0matter.<\/h3>\n
Tired of manually calculating \u201chire date plus 30 days\u201d or other critical feedback touchpoints?\u00a0When defining contact selection criteria in\u00a0Automated Distribution, you can now set conditions using both forward and backward offsets from a\u00a0contact’s\u00a0date field, not just today’s date.\u00a0So\u00a0if you want to reach\u00a0employees\u00a030 days\u00a0after their\u00a0hire\u00a0date, or follow up a week before a contract renewal, you can now build that logic directly into your criteria.\u00a0The right questions at the right time \u2013 and less work on your end. Smart!<\/p>\n
<\/div>\n
Download all your segmented dashboards at once.<\/h3>\n
Love Custom Dashboards? Who\u00a0doesn\u2019t!\u00a0The only thing better is… Dashboard-Level Segmentation!\u00a0If DLS is new to you,\u00a0it\u2019s\u00a0like this: Make the master Dashboard\u00a0in the perfect format of your choice, then slice it up into a different report for each group.\u00a0Now, rather than downloading one slice at a time, you can export all the slices at once! Whether\u00a0you\u2019re\u00a0providing\u00a0site-specific reports for 100 schools or 35 branches, the time\u00a0you\u2019ve\u00a0saved\u00a0will add up in no time!<\/p>\n
Show only the segments that matter.<\/h3>\n
For many, making sense of results is one of the biggest challenges in reporting. What to do?\u00a0Clear out the clutter and get straight to the most important insights with conditional segment display!\u00a0\u00a0For example, highlight your\u00a0three top-performing locations rather than listing all of them at once. Or vice versa \u2013 keep a closer eye on locations that are\u00a0dipping below your\u00a0target score so you can drill down into\u00a0what\u2019s\u00a0up.\u00a0Next level? Use\u00a0a custom formula to\u00a0showcase\u00a0key variables (like change over time) or custom data sets to compare multiple sub-groups\u00a0(like locations in the\u00a0west region versus those in the east).\u00a0\u00a0\u00a0One view, sharper analysis, no extra exports.<\/p>\n
\u00a0Deepen understanding beyond the metrics.<\/h3>\n
Love open-ended feedback?\u00a0There\u2019s\u00a0nothing like hearing directly from your most important\u00a0audiences, but\u00a0reading everyone\u2019s thoughts word-for-word can quickly take up more time than you\u00a0have. Now,\u00a0we\u2019re\u00a0adding\u00a0more NLP insights to Custom Dashboards, allowing you easy access to fresh text\u00a0gold alongside your critical metrics.<\/p>\n
More context for experience programs<\/h2>\n<\/div>\nSee your CX feedback on a map.<\/h3>\n
We all want to know how satisfied our customers are \u2013 but what if you could find out\u00a0where<\/i>\u00a0your most satisfied customers are?\u00a0Visualize the experience\u00a0you\u2019re\u00a0providing your customers\u00a0with a new interactive map widget on your CX dashboard.\u00a0Explore by country,\u00a0region\u00a0or city, drawing on\u00a0IP addresses, Tags, Directory fields, or Activities. Click to explore\u00a0more, or\u00a0get the whole data set to go\u00a0in\u00a0a convenient table.<\/p>\n<\/div>\nExperience Navigator sets itself up.<\/h3>\n
When your focus is on improving experiences (we see you!),\u00a0you know that a faster set-up\u00a0can be a\u00a0game-changer.\u00a0That\u2019s\u00a0why\u00a0we\u2019ve\u00a0upgraded Experience Navigator to streamline your roll-out. Just add your company\u2019s URL and\u00a0we\u2019ll\u00a0do the rest!\u00a0\u00a0Experience Navigator reads your site, pulls in your business model and value proposition, and takes you straight to objective selection with relevant suggestions already loaded.\u00a0\u00a0For CX and EX programs alike,\u00a0go from URL to strategy in minutes.<\/p>\n
<\/div>\nBring Directory and Activity context into CX comparisons.<\/h3>\n
Feedback tells you what customers think, which is great. But when you want to know more, you need to double down:\u00a0Directories tell you who those customers\u00a0are\u00a0and Activities tell you what\u00a0they\u2019ve\u00a0been up to.\u00a0Now,\u00a0include Directory fields\u00a0(like role or location)\u00a0and Activity attributes\u00a0(like date or location)\u00a0directly in CX\u00a0Dashboard comparisons and custom datasets.\u00a0So\u00a0if satisfaction scores are dropping in one region, you can layer in\u00a0Activity data to see\u00a0what happened to trigger those reactions.\u00a0Context\u00a0that used to live in a separate report is now part of the same analysis.<\/p>\n
<\/div>\nOutreach that works harder<\/h2>\n<\/div>\nSend SMS invites\u00a0that\u00a0connect.<\/h3>\n
No surprises here: Customized messages get more responses, and SMS invitations are no exception!\u00a0We\u2019ve\u00a0added Mail Merge to SMS invitations to help build recognition right away \u2013\u00a0the participant\u2019s first name, the date of their most recent visit, or the name of the school their child attends \u2013 all to help boost\u00a0engagement and\u00a0response rates.\u00a0.<\/p>\n
<\/div>\nLink to\u00a0a QR code\u00a0to\u00a0your email invites.<\/h3>\n
QR codes are quickly becoming one of the most popular ways to share and access surveys. Now, combine the power of QR codes with our robust email templates!\u00a0You\u2019ve\u00a0already been able to customize participation links\u00a0(buttons, hyperlinks, and more), and now you can add a link that leads to a\u00a0QR code for easy use or download. More responses, please!<\/p>\n
<\/div>\n<\/a>
\n<\/a><\/p>\nKnow exactly why an invite\u00a0wasn\u2019t\u00a0delivered.<\/h3>\n
Invitation not delivered? Find out why\u00a0\u2013 faster! Explanations for bounced and \u201cNot Sent\u201d\u00a0email and SMS\u00a0messages are now easily accessible, and the\u00a0status flow diagram\u00a0has been redesigned to make\u00a0those reasons even more clear.\u00a0No more digging \u2013 just\u00a0actionable next steps.<\/p>\n
<\/div>\nVerify Reply-To addresses before\u00a0you hit send.<\/h3>\n
From a best practices perspective, customizing\u00a0email templates is simply the smart thing to do, and this includes adding your preferred sender and\u00a0reply-to\u00a0email addresses.\u00a0From a technical perspective, verifying that the reply-to email\u00a0is a real address (that participants can\u00a0actually reply\u00a0to!)\u00a0is\u00a0the next logical move.\u00a0We\u2019ve\u00a0also tucked away\u00a0Reply-To and BCC fields\u00a0under\u00a0Advanced\u00a0Options\u00a0,\u00a0keeping the main sending interface cleaner.<\/p>\n
<\/div>\nTime your outreach around dates that\u00a0matter.<\/h3>\n
Tired of manually calculating \u201chire date plus 30 days\u201d or other critical feedback touchpoints?\u00a0When defining contact selection criteria in\u00a0Automated Distribution, you can now set conditions using both forward and backward offsets from a\u00a0contact’s\u00a0date field, not just today’s date.\u00a0So\u00a0if you want to reach\u00a0employees\u00a030 days\u00a0after their\u00a0hire\u00a0date, or follow up a week before a contract renewal, you can now build that logic directly into your criteria.\u00a0The right questions at the right time \u2013 and less work on your end. Smart!<\/p>\n
<\/div>\n
See your CX feedback on a map.<\/h3>\n
We all want to know how satisfied our customers are \u2013 but what if you could find out\u00a0where<\/i>\u00a0your most satisfied customers are?\u00a0Visualize the experience\u00a0you\u2019re\u00a0providing your customers\u00a0with a new interactive map widget on your CX dashboard.\u00a0Explore by country,\u00a0region\u00a0or city, drawing on\u00a0IP addresses, Tags, Directory fields, or Activities. Click to explore\u00a0more, or\u00a0get the whole data set to go\u00a0in\u00a0a convenient table.<\/p>\n When your focus is on improving experiences (we see you!),\u00a0you know that a faster set-up\u00a0can be a\u00a0game-changer.\u00a0That\u2019s\u00a0why\u00a0we\u2019ve\u00a0upgraded Experience Navigator to streamline your roll-out. Just add your company\u2019s URL and\u00a0we\u2019ll\u00a0do the rest!\u00a0\u00a0Experience Navigator reads your site, pulls in your business model and value proposition, and takes you straight to objective selection with relevant suggestions already loaded.\u00a0\u00a0For CX and EX programs alike,\u00a0go from URL to strategy in minutes.<\/p>\n Feedback tells you what customers think, which is great. But when you want to know more, you need to double down:\u00a0Directories tell you who those customers\u00a0are\u00a0and Activities tell you what\u00a0they\u2019ve\u00a0been up to.\u00a0Now,\u00a0include Directory fields\u00a0(like role or location)\u00a0and Activity attributes\u00a0(like date or location)\u00a0directly in CX\u00a0Dashboard comparisons and custom datasets.\u00a0So\u00a0if satisfaction scores are dropping in one region, you can layer in\u00a0Activity data to see\u00a0what happened to trigger those reactions.\u00a0Context\u00a0that used to live in a separate report is now part of the same analysis.<\/p>\n No surprises here: Customized messages get more responses, and SMS invitations are no exception!\u00a0We\u2019ve\u00a0added Mail Merge to SMS invitations to help build recognition right away \u2013\u00a0the participant\u2019s first name, the date of their most recent visit, or the name of the school their child attends \u2013 all to help boost\u00a0engagement and\u00a0response rates.\u00a0.<\/p>\n QR codes are quickly becoming one of the most popular ways to share and access surveys. Now, combine the power of QR codes with our robust email templates!\u00a0You\u2019ve\u00a0already been able to customize participation links\u00a0(buttons, hyperlinks, and more), and now you can add a link that leads to a\u00a0QR code for easy use or download. More responses, please!<\/p>\n Invitation not delivered? Find out why\u00a0\u2013 faster! Explanations for bounced and \u201cNot Sent\u201d\u00a0email and SMS\u00a0messages are now easily accessible, and the\u00a0status flow diagram\u00a0has been redesigned to make\u00a0those reasons even more clear.\u00a0No more digging \u2013 just\u00a0actionable next steps.<\/p>\n From a best practices perspective, customizing\u00a0email templates is simply the smart thing to do, and this includes adding your preferred sender and\u00a0reply-to\u00a0email addresses.\u00a0From a technical perspective, verifying that the reply-to email\u00a0is a real address (that participants can\u00a0actually reply\u00a0to!)\u00a0is\u00a0the next logical move.\u00a0We\u2019ve\u00a0also tucked away\u00a0Reply-To and BCC fields\u00a0under\u00a0Advanced\u00a0Options\u00a0,\u00a0keeping the main sending interface cleaner.<\/p>\n Tired of manually calculating \u201chire date plus 30 days\u201d or other critical feedback touchpoints?\u00a0When defining contact selection criteria in\u00a0Automated Distribution, you can now set conditions using both forward and backward offsets from a\u00a0contact’s\u00a0date field, not just today’s date.\u00a0So\u00a0if you want to reach\u00a0employees\u00a030 days\u00a0after their\u00a0hire\u00a0date, or follow up a week before a contract renewal, you can now build that logic directly into your criteria.\u00a0The right questions at the right time \u2013 and less work on your end. Smart!<\/p>\nExperience Navigator sets itself up.<\/h3>\n
Bring Directory and Activity context into CX comparisons.<\/h3>\n
Outreach that works harder<\/h2>\n
Send SMS invites\u00a0that\u00a0connect.<\/h3>\n
Link to\u00a0a QR code\u00a0to\u00a0your email invites.<\/h3>\n
<\/a>
\n<\/a><\/p>\nKnow exactly why an invite\u00a0wasn\u2019t\u00a0delivered.<\/h3>\n
Verify Reply-To addresses before\u00a0you hit send.<\/h3>\n
Time your outreach around dates that\u00a0matter.<\/h3>\n