{"id":67849,"date":"2026-07-30T10:33:05","date_gmt":"2026-07-30T14:33:05","guid":{"rendered":"https:\/\/www.sogolytics.com\/blog\/?p=67849"},"modified":"2026-07-30T10:50:43","modified_gmt":"2026-07-30T14:50:43","slug":"sogolytics-pointclickcare-marketplace-resident-surveys","status":"publish","type":"post","link":"https:\/\/www.sogolytics.com\/blog\/sogolytics-pointclickcare-marketplace-resident-surveys\/","title":{"rendered":"A Closer Look at Sogolytics on the PointClickCare Marketplace"},"content":{"rendered":"

Sogolytics\u00a0is now listed on the\u00a0PointClickCare Marketplace<\/a>, bringing automated resident and patient experience surveys to the technology system that most of the senior care industry already runs on. Skilled nursing, assisted living, independent living, and memory care providers can now trigger feedback requests in real time from the admission, discharge, and transfer events already captured inside\u00a0PointClickCare.<\/p>\n

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You can read the full announcement in <HERE<\/a>>.<\/h3>\n
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For senior care operators, this closes a long-standing gap. Reaching the right resident or family contact at the right care milestone has meant building survey lists by hand, which takes time most teams do not have.\u00a0As a result, a lot of feedback simply never gets collected.\u00a0This integration puts the feedback loop where the care happens, tied to real events rather than a calendar.<\/p>\n

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What this Integration means to\u00a0PointClickCare\u00a0Customers<\/h2>\n
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Sogolytics\u00a0has spent years helping healthcare providers listen to patients, residents, and staff, then act on what they hear. This listing brings those customer experience capabilities closer to the point of care, straight into the system senior care teams already use every day. Rather than pulling data out of\u00a0PointClickCare\u00a0to run surveys elsewhere,\u00a0Sogolytics\u00a0listens to the care events happening inside it and launches the right survey on its own.<\/p>\n

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So, when a resident’s care status changes, the survey goes out in real time. No spreadsheets, no manual uploads, no waiting for the next scheduled send. The feedback loop lives where the care happens, tied to real events rather than a calendar.<\/p>\n

<\/div>\n

The listing covers every senior care setting\u00a0PointClickCare\u00a0serves:\u00a0Skilled nursing, assisted living, independent living, and memory care. It is available to both U.S. and Canadian\u00a0PointClickCare\u00a0customers from launch, and it works the same whether you run one facility or a multi-state portfolio.<\/p>\n

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Why Senior Care Feedback\u00a0is Uniquely\u00a0Challenging<\/h2>\n
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Senior care runs some of the most sensitive feedback programs, as every survey\u00a0must\u00a0reach the right person at the right moment, and often that person is not the resident but a family member, guardian, or care partner.<\/p>\n

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Get the timing wrong and the feedback\u00a0turns\u00a0weak. Get the recipient wrong and you risk reaching a family during\u00a0a difficult time\u00a0with\u00a0an ill-timed\u00a0message. The cost of doing this by hand, safely and accurately, has kept many operators from measuring experience at all.<\/p>\n

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This is where thinking about the full resident journey changes the picture. Move-in, care plan reviews, transfers between levels of care, discharge, and bereavement follow-up are all distinct moments. Each one calls for a different question and a different recipient. A single yearly survey cannot capture any of that well.<\/p>\n

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The operators who treat these moments as a connected journey, rather than a once-a-year checkbox, are the ones pulling ahead. The teams still relying on manual list-building are the ones falling behind, not because they care less, but because the work does not scale.<\/p>\n

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How it Works<\/h2>\n
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Admission, discharge, and transfer events trigger surveys automatically<\/h3>\n

Sogolytics\u00a0uses\u00a0PointClickCare’s\u00a0ADT (Admission, Discharge, Transfer) event feed to launch surveys,\u00a0the moment a resident’s status changes. A discharge from skilled nursing can trigger a post-stay survey to the resident or the family\u00a0member. An admission to memory care can trigger a family orientation check-in. A transfer between levels of care can trigger a satisfaction pulse.<\/p>\n

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Every event\u00a0flows\u00a0through\u00a0Sogolytics\u00a0as a custom activity. That means you can build multi-step workflows tied to real care milestones instead of fixed dates on a calendar.<\/p>\n

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Resident and contact data sync without manual uploads<\/h3>\n

Resident and family details sync from\u00a0PointClickCare\u00a0into\u00a0Sogolytics\u00a0directories on their own.\u00a0The\u00a0PointClickCare\u00a0contact\u00a0types\u00a0map to\u00a0Sogolytics\u2019\u00a0contact fields through simple dropdown choices.<\/p>\n

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So,\u00a0existing sorted\u00a0contacts, whether family, guardian, responsible party, or care partner,\u00a0get\u00a0carried\u00a0over, without the need to\u00a0rebuild that segmentation in a second tool.<\/p>\n

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Built for resident and family engagement<\/h3>\n

Inside the\u00a0PointClickCare\u00a0Marketplace,\u00a0Sogolytics\u00a0sits under Resident and Family Engagement, in the Surveys category. That placement reflects how operators\u00a0use\u00a0it today: capturing structured feedback from residents, families, and care partners at each moment that matters.<\/p>\n

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Five Ways\u00a0the\u00a0Integration Helps Senior Care Operators<\/h2>\n
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For teams weighing what this means day to day, here is where the value shows up.<\/p>\n

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1. Less manual work<\/h3>\n

The hours your team spends building lists and chasing exports go away. Surveys\u00a0launch from\u00a0events that are already recorded.<\/p>\n

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2. Better timing<\/h3>\n

Feedback arrives when the experience is fresh, so answers are more honest and more useful.<\/p>\n

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3. The right recipient every time<\/h3>\n

Contact mapping means the survey reaches the resident, family member, or care partner it was meant for.<\/p>\n

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4. One connected view of the journey<\/h3>\n

Move-in through discharge and follow-up sit in a single platform, so patterns across the journey become visible.<\/p>\n

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5. Room to grow<\/h3>\n

The same integration works across one facility or a full continuum of care, with no custom development to add sites.<\/p>\n

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Sogolytics\u00a0in\u00a0Healthcare<\/h2>\n
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The\u00a0PointClickCare\u00a0listing is one piece of a broader\u00a0healthcare experience platform<\/a>.\u00a0Sogolytics\u00a0helps providers listen to both patients and staff, then act on what they hear.<\/p>\n

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The platform is fully HIPAA compliant and ISO 27001 certified, so patient information stays protected. It is HCAHPS ready for organizations that report on standardized patient experience measures.\u00a0Feedback can be collected through the channels people actually use, including email, SMS, chat, and web forms.<\/p>\n

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It also connects to the systems you already run. Beyond\u00a0PointClickCare,\u00a0SogoCX<\/a>\u00a0integrates with EHR and CRM systems to bring patient experience data together in one place. On the staff side,\u00a0SogoEX<\/a>\u00a0helps you understand engagement and retention, which matters in an industry where staffing shapes the quality of care.<\/p>\n

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For teams that want a plan rather than a pile of data,\u00a0Experience Navigator<\/a>\u00a0acts as a diagnostic framework. It helps you decide which metrics, surveys, and journey priorities to focus on based on your goals. If you want to go deeper on the patient side specifically, the\u00a0patient experience solution<\/a>\u00a0page walks through the full approach.<\/p>\n

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Proof\u00a0from Senior Care Operators<\/h2>\n
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Senior care and long-term care providers already use the\u00a0Sogolytics\u00a0platform to close the feedback loop with residents and families.<\/p>\n

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Take\u00a0Legacy Healthcare<\/a>, which manages skilled nursing and long-term care facilities. Before\u00a0Sogolytics, its post-discharge feedback process was not personal, which clashed with a core value. After building post-discharge surveys into\u00a0Sogolytics, the team saw results within the first three days. As one leader\u00a0put\u00a0it, the goal is to make sure every resident is treated like a VIP, and the platform helps them get there.<\/p>\n

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Elevate Care<\/a>\u00a0tells a similar story. The provider brought resident reviews, discharge surveys, employee feedback, and exit interviews together on one platform. Guest Relations now\u00a0monitors\u00a0resident satisfaction during stays and addresses concerns as they come up, which lifts both outcomes and online reviews.<\/p>\n

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Both stories point to the same lesson. When feedback is easy to collect and tied to real moments, staff spend less time wrangling data and more time on care. The\u00a0PointClickCare\u00a0integration simply removes one more step between the event and the insight.<\/p>\n

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Available now on the\u00a0PointClickCare\u00a0Marketplace<\/h2>\n
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Sogolytics\u00a0is live on the\u00a0PointClickCare Marketplace<\/a>\u00a0under Integrated Solutions.\u00a0PointClickCare\u00a0customers can request an integration setup directly from the marketplace listing or by\u00a0contacting the Sogolytics team<\/a>.<\/p>\n

<\/div>\n

The teams already acting on real-time resident feedback are building a clearer picture of the journey with every admission, transfer, and discharge. The ones still measuring experience by hand are working harder for a thinner view. The integration is here to close that gap.<\/p>\n

<\/div>\n
\n
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See Resident Feedback Happen in Real Time<\/div>\n
Watch how Sogolytics turns PointClickCare admission, discharge, and transfer events into automated surveys, with no manual list-building.<\/div>\n<\/p><\/div>\n
<\/i>Request a demo<\/span><\/a>\n <\/div>\n<\/div>\n
<\/div>\n

<\/p>\n

\n
FAQs<\/div>\n
\n
\n
\nWhat is the Sogolytics integration on the PointClickCare Marketplace?<\/span><\/i><\/i>\n<\/div>\n

\nIt is a listing that connects Sogolytics experience surveys to PointClickCare. Instead of building survey lists by hand, senior care operators let PointClickCare care events trigger the right survey automatically. It covers skilled nursing, assisted living, independent living, and memory care for both U.S. and Canadian customers.<\/span>\n<\/p>\n<\/div>\n

\n
\nHow do admission, discharge, and transfer events trigger surveys?<\/span><\/i><\/i>\n<\/div>\n

\nSogolytics reads PointClickCare’s ADT event feed. When a resident’s care status changes, a matching survey launches in real time. A discharge can trigger a post-stay survey, an admission can trigger a family orientation check-in, and a transfer can trigger a satisfaction pulse. Each event flows through as a custom activity, so you can build multi-step workflows around real milestones.<\/span>\n<\/p>\n<\/div>\n

\n
\nDo I have to upload resident and family contact lists manually?<\/span><\/i><\/i>\n<\/div>\n

\nNo. Resident and family details sync from PointClickCare into Sogolytics on their own. Your PointClickCare contact types map to Sogolytics contact fields, so the segmentation you already use for family, guardian, responsible party, or care partner carries over without rebuilding it.<\/span>\n<\/p>\n<\/div>\n

\n
\nIs the integration secure and compliant for healthcare data?<\/span><\/i><\/i>\n<\/div>\n

\nYes. Sogolytics is fully HIPAA compliant and ISO 27001 certified, and it is HCAHPS ready for standardized patient experience reporting. These standards protect resident and patient information across every survey.<\/span>\n<\/p>\n<\/div>\n

\n
\nWhich senior care settings and regions does it support?<\/span><\/i><\/i>\n<\/div>\n

\nThe listing covers every senior care setting PointClickCare serves: skilled nursing, assisted living, independent living, and memory care. It supports both U.S. and Canadian PointClickCare customers from launch, and the same integration works whether you run one facility or a multi-state portfolio.<\/span>\n<\/p>\n<\/div>\n

\n
\nHow do I get started?<\/span><\/i><\/i>\n<\/div>\n

\nPointClickCare customers can request an integration setup directly from the marketplace listing or by contacting the Sogolytics team. You can also request a demo to see how the resident feedback loop works end to end.<\/span>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Sogolytics\u00a0is now listed on the\u00a0PointClickCare Marketplace, bringing automated resident and patient experience surveys to the technology system that most of the senior care industry already runs on. Skilled nursing, assisted living, independent living, and memory care providers can now trigger feedback requests in real time from the admission, discharge, and transfer events already captured inside\u00a0PointClickCare. You can read the full announcement in <HERE>. For senior care operators, this closes a long-standing gap. Reaching the right resident or family contact at the right care milestone has meant building survey lists by hand, which takes time most teams do not have.\u00a0As a result, a lot of feedback simply never gets collected.\u00a0This integration puts the feedback loop where the care happens, tied to real events rather than a calendar. What this Integration means to\u00a0PointClickCare\u00a0Customers Sogolytics\u00a0has spent years helping healthcare providers listen to patients, residents, and staff, then act on what they hear. This listing brings those customer experience capabilities closer to the point of care, straight into the system senior care teams already use every day. Rather than pulling data out of\u00a0PointClickCare\u00a0to run surveys elsewhere,\u00a0Sogolytics\u00a0listens to the care events happening inside it and launches the right survey on its own. So, when a resident’s care status changes, the survey goes out in real time. No spreadsheets, no manual uploads, no waiting for the next scheduled send. The feedback loop lives where the care happens, tied to real events rather than a calendar. The listing covers every senior care setting\u00a0PointClickCare\u00a0serves:\u00a0Skilled nursing, assisted living, independent […]<\/p>\n","protected":false},"author":115,"featured_media":67851,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[172],"tags":[922,893,476],"class_list":["post-67849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-digital-healthcare","tag-healthcare-experience-management","tag-sogocx"],"acf":[],"yoast_head":"\nSogolytics Joins the PointClickCare Marketplace | Automated Resident Surveys<\/title>\n<meta name=\"description\" content=\"Sogolytics is live on the PointClickCare Marketplace. 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