6Weeks
Quarterly reporting turnaround time
Labor-Intensive Manual Survey Processes
AUCH's Data Team manually built and consolidated clinic-specific reports in Excel each quarter, a labor-intensive process consuming up to six weeks per cycle, leaving AUCH’s Health Centers without timely insights to guide patient engagement and quality improvements.
Critical Program Delays
Without real-time analytics to manage patient experience effectively, the AUCH Data Team consistently missed major deadlines with their electronic Patient Satisfaction Survey Program, preventing Health Centers from receiving timely patient feedback needed to develop new programs and guide patient engagement strategies.
Stalled Custom Development
The AUCH Teams existing development partner lacked the capacity to deliver an automated platform, leaving the organization without a solution while manual processes continued delaying AUCH's ability to deliver actionable patient insights needed to develop programs and improve care quality.
